Sales Coordinator

The Sales Coordinator supports the sales team in driving revenue and customer satisfaction by managing administrative tasks, coordinating orders, and maintaining strong client relationships in the cosmetic manufacturing industry. This role acts as a liaison between sales, production, and customers to ensure timely delivery of cosmetic products while meeting quality and compliance standards. The Sales Coordinator ensures efficient communication and process flow to support sales goals and customer needs.

Key Responsibilities

• Sales Support:
• Assist the sales team with preparing quotes, proposals, and presentations for clients.
• Process sales orders, ensuring accuracy in product specifications, pricing, and delivery timelines.
• Coordinate with production and inventory teams to confirm product availability and fulfillment schedules.
• Track sales orders from receipt to delivery, resolving any issues that arise.
• Customer Relationship Management:
• Serve as a primary point of contact for clients, addressing inquiries about products, pricing, or order status.
• Maintain and update customer records in CRM systems (e.g., Salesforce, HubSpot).
• Follow up with clients to ensure satisfaction and address any concerns or complaints promptly.
• Communicate product updates, new launches, or promotions to clients.
• Administrative Tasks:
• Prepare and manage sales-related documentation, including contracts, invoices, and purchase orders.
• Generate sales reports, track performance metrics, and provide data to sales managers for forecasting.
• Schedule meetings, trade shows, or client visits for the sales team.
• Coordination with Other Departments:
• Collaborate with production teams to ensure orders align with manufacturing capabilities and timelines.
• Work with quality assurance to address customer concerns about product quality or compliance (e.g., GMP, FDA regulations).
• Coordinate with logistics to ensure timely shipping and delivery of cosmetic products.
• Market and Product Support:
• Assist in gathering market feedback to inform product development or improvements.
• Support marketing efforts by providing sales materials or coordinating product samples for clients.
• Stay updated on cosmetic industry trends, regulations, and customer preferences to support sales strategies.
• Compliance and Documentation:
• Ensure all sales activities comply with industry regulations (e.g., FDA, EU cosmetic standards).
• Maintain accurate records of sales transactions, customer communications, and contracts.

Calling to all SO’s , Distributors & Retailers for their daily orders tracking as per our App.

Qualifications and Skills

• Education: High school diploma or equivalent required; an associate’s or bachelor’s degree in business, marketing, or a related field is preferred.
• Experience: 1–3 years of experience in sales support, customer service, or administrative roles, ideally in cosmetics, beauty, or manufacturing industries.
• Skills:
• Strong organizational and multitasking abilities to manage multiple orders and deadlines.
• Excellent communication skills, both written and verbal, for interacting with clients and internal teams.
• Proficiency in CRM software (e.g., Salesforce, Zoho) and Microsoft Office (Excel, Word, PowerPoint).
• Basic understanding of cosmetic products, formulations, or industry regulations is a plus.
• Problem-solving skills to address customer issues or production delays effectively.
• Attention to detail for accurate order processing and documentation.
• Personal Attributes:
• Customer-focused mindset with a professional and friendly demeanor.
• Ability to work in a fast-paced environment and adapt to changing priorities.
• Team player with strong interpersonal skills to collaborate across departments.

Work Environment

• Typically office-based, with some roles allowing hybrid or remote work depending on the company.
• May involve occasional travel to trade shows, client meetings, or manufacturing facilities.
• Regular interaction with sales teams, production staff, and external clients.

Physical Requirements

• Minimal physical demands; primarily desk-based work involving computer use and phone communication.
• May occasionally require light lifting (e.g., product samples or sales materials).

Career Path

• Entry-level Sales Coordinators can advance to roles like Sales Manager, Account Manager, or Business Development Specialist with experience and additional training.
• Opportunities to specialize in areas like international sales, key account management, or marketing within the cosmetic industry.

Salary Range

• Salaries vary based on location, company size, and industry expertise.

Job Type: Full-time

Pay: ₹15,000.00 - ₹30,000.00 per month

Benefits:

• Cell phone reimbursement

Work Location: In person