Come build community, explore your passions and grow your career. If you join the Microsoft Business Operations team, you will join an organization that strives to make doing business with Microsoft easy. Your leadership will help us scale and evolve our operations, whilst always transacting with excellence to meet our customers’ needs and ensure Microsoft Runs on Trust.As Risk Manager (RM) for Commercial Operations, serving as the guardian of compliance, governance, and risk mitigation across the end-to-end revenue operations lifecycle. This role’s core mandate is to
“protect Microsoft’s revenue engine”
by embedding robust risk controls and compliance checks into every stage of Quote to Cash (Q2C),
from deal setup and execution through billing, reporting, and audit
. In practice, Risk Managers act as a first
critical line of defence
within the Q2C process, ensuring that the speed and scale of transactions
“run on trust”
– i.e. legal, financial, and regulatory requirements are met without slowing down the business. They achieve this through proactive risk identification, policy enforcement, and continuous oversight of transaction integrity.Microsoft’s mission is to empower every person and every organization on the planet to achieve more, and we’re dedicated to this mission across every aspect of our company. Our culture is cantered on embracing a growth mindset and encouraging teams and leaders to bring their best each day. Join us and help shape the future of the world.
Responsibilities
- Deal Compliance: Act as an expert checkpoint for complex or non-standard deals, ensuring contract terms and discounts meet corporate compliance guidelines and risk appetite. Risk Managers review and approve deal exceptions. Raise the knowledge of deal teams by transferring risk knowledge to enable successful deal execution.
- Risk Monitoring: Active monitoring and issue resolution during revenue operations processing, such as reviewing & approving or rejecting escalations or advising on deal exceptions in real-time.
- At each financial closing period, they work with key stakeholders to ensure all revenue that can be recognized is processed compliantly. The role is defined to engage cross functionally with Legal, Finance, Engineering, launch teams, Vendor Ops, Tax, Revenue Recognition and other key internal stakeholders as required. By connecting upstream and downstream teams, Risk Managers help “provide E2E transactional governance” across organizations.
- Oversee end-to-end operational compliance in Q2C. This includes running an Enterprise Risk Management (ERM) program, which covers Business Continuity Planning (BCP) (ensuring processes can continue during outages), Trade compliance (e.g. export/sanctions checks), Privacy and Security incident management, and enforcing policies like document retention. Risk Managers liaise with Legal to drive a “culture of compliance”.
- Audit: Ensure that the business is Audit ready at all times, and assisting internal and external auditors in audit planning/execution
- SOX & Operational Controls: Own and monitor controls to ensure the integrity of revenue and financial reporting. Risk Managers own operational execution of Sarbanes-Oxley (SOX) controls and other operational controls in the Q2C process. They partner with Finance to perform Continuous Monitoring (CM) & Internal and External audit of these controls.
- Launch: Provide risk and compliance input for new products, programs, or process changes before they launch, ensuring that we are ‘Compliance by design’. When Microsoft introduces a new offering or tool impacting Q2C, Risk Managers perform upfront risk assessments and define compliance requirements so that new processes are compliant from day one. They ensure that any new Q2C capabilities have necessary controls.
- Optimize: Continuously monitor transactional data and processes to detect emerging risks and drive improvements.
- Compliance Culture - Designing programs to drive and promote a culture of compliance across Microsoft.
Qualifications
Required Qualifications:
- Bachelor’s degree in business, Operations, Finance, Legal or related field or equivalent related experience in process management, process improvement
- Experience in deal risk management, legal/regulatory controls, policy & enforcement
- Preferred Knowledge of Microsoft Commercial Volume Licensing and Services offerings
Preferred Qualifications
- Experience driving operational performance and improvements.
- Experience of working in a complex, fast-paced, cross-functional and high change environment.
- Experience of working across business and technical teams.
- Working knowledge of international business practices.
Microsoft is an equal opportunity employer. Consistent with applicable law, all qualified applicants will receive consideration for employment without regard to age, ancestry, citizenship, color, family or medical care leave, gender identity or expression, genetic information, immigration status, marital status, medical condition, national origin, physical or mental disability, political affiliation, protected veteran or military status, race, ethnicity, religion, sex (including pregnancy), sexual orientation, or any other characteristic protected by applicable local laws, regulations and ordinances. If you need assistance and/or a reasonable accommodation due to a disability during the application process, read more about requesting accommodations.
