Job
Description
At Waypoint Retail, we are building a new-age home & lifestyle store in Cochin — designed to deliver an experience-led shopping journey that goes beyond just products. Thoughtfully curated collections, a customer-first store experience, and a focus on everyday living — that’s what we stand for. We are hiring a Store Manager — our first and most critical hire — to help us bring this vision to life. This role is perfect for someone who loves retail operations, is excited to set up systems from scratch, and wants to be part of building something truly special for the city. Role Responsibilities Be responsible for the day-to-day operations of the store — opening/closing, maintaining cleanliness, managing displays, handling billing, cash management, and daily reporting. Manage inventory end-to-end — stock inward/outward, maintaining stock accuracy, handling damage/returns, and replenishment. Coordinate with vendors for stock follow-ups, deliveries, dispute resolution, and ensuring timely order closures. Set up and manage the Inventory Management System — including creating product masters, barcoding, labelling, and maintaining accurate stock records. Identify and set up retail tools and software for billing, inventory management, loyalty programs, and vendor management. Work with software vendors for implementation, training, and support. Maintain a network of service providers — including transport vendors, housekeeping staff providers, electricians, carpenters, signage vendors, etc., to support store operations. Train and onboard store staff once hired. Ensure SOP adherence, customer service training, shift scheduling, and daily operational discipline. Handle store documentation — licenses, compliance, vendor agreements, purchase records, and audit readiness. Work closely with the Founders to identify alternate revenue streams outside of the store — such as pop-up stores in residential complexes, IT parks, and corporate spaces. Figure out the operational requirements, vendor coordination, logistics, and on-ground execution needed to run these activations successfully. Have basic working knowledge of deploying and managing e-commerce operations — handling online inventory, order management, packaging coordination, and last-mile delivery partners. Who You Are 5+ years of experience in retail store operations (Home Retail / Lifestyle / Department Store experience preferred). Hands-on experience in setting up retail stores and managing day-to-day store operations. Strong knowledge of inventory handling and working with POS/Inventory Management Systems. Good local network in Cochin for vendors and service providers. Exposure to e-commerce operations will be an added advantage. Someone who enjoys structure, discipline, and setting up processes. Problem solver with the ability to work independently. Strong ownership mindset with a willingness to go beyond the store and drive new initiatives for the brand. Location: Seaport-Airport Road, Cochin (Full-time, On-site) Show more Show less
