At Waypoint Retail, we are building a new-age home & lifestyle store in Cochin — designed to deliver an experience-led shopping journey that goes beyond just products. Thoughtfully curated collections, a customer-first store experience, and a focus on everyday living — that’s what we stand for. We are hiring a Store Manager — our first and most critical hire — to help us bring this vision to life. This role is perfect for someone who loves retail operations, is excited to set up systems from scratch, and wants to be part of building something truly special for the city. Role Responsibilities Be responsible for the day-to-day operations of the store — opening/closing, maintaining cleanliness, managing displays, handling billing, cash management, and daily reporting. Manage inventory end-to-end — stock inward/outward, maintaining stock accuracy, handling damage/returns, and replenishment. Coordinate with vendors for stock follow-ups, deliveries, dispute resolution, and ensuring timely order closures. Set up and manage the Inventory Management System — including creating product masters, barcoding, labelling, and maintaining accurate stock records. Identify and set up retail tools and software for billing, inventory management, loyalty programs, and vendor management. Work with software vendors for implementation, training, and support. Maintain a network of service providers — including transport vendors, housekeeping staff providers, electricians, carpenters, signage vendors, etc., to support store operations. Train and onboard store staff once hired. Ensure SOP adherence, customer service training, shift scheduling, and daily operational discipline. Handle store documentation — licenses, compliance, vendor agreements, purchase records, and audit readiness. Work closely with the Founders to identify alternate revenue streams outside of the store — such as pop-up stores in residential complexes, IT parks, and corporate spaces. Figure out the operational requirements, vendor coordination, logistics, and on-ground execution needed to run these activations successfully. Have basic working knowledge of deploying and managing e-commerce operations — handling online inventory, order management, packaging coordination, and last-mile delivery partners. Who You Are 5+ years of experience in retail store operations (Home Retail / Lifestyle / Department Store experience preferred). Hands-on experience in setting up retail stores and managing day-to-day store operations. Strong knowledge of inventory handling and working with POS/Inventory Management Systems. Good local network in Cochin for vendors and service providers. Exposure to e-commerce operations will be an added advantage. Someone who enjoys structure, discipline, and setting up processes. Problem solver with the ability to work independently. Strong ownership mindset with a willingness to go beyond the store and drive new initiatives for the brand. Location: Seaport-Airport Road, Cochin (Full-time, On-site) Show more Show less
As the Store Manager at Waypoint Retail, you will play a crucial role in bringing our vision of a new-age home & lifestyle store in Cochin to life. You will be responsible for the day-to-day operations of the store, managing inventory, coordinating with vendors, setting up retail tools and software, training and onboarding staff, handling documentation, and identifying alternate revenue streams. Your role will also involve deploying and managing e-commerce operations. **Key Responsibilities:** - Be accountable for the day-to-day operations of the store, including opening/closing, cleanliness maintenance, display management, billing, cash handling, and daily reporting. - Oversee inventory management from stock inward/outward to stock accuracy maintenance, damage/returns handling, and replenishment. - Coordinate with vendors for stock follow-ups, deliveries, dispute resolution, and timely order closures. - Establish and manage the Inventory Management System by creating product masters, barcoding, labeling, and ensuring accurate stock records. - Identify and implement retail tools and software for billing, inventory management, loyalty programs, and vendor management. - Maintain a network of service providers such as transport vendors, housekeeping staff providers, electricians, carpenters, and signage vendors to support store operations. - Train and onboard store staff, ensuring adherence to SOPs, customer service training, shift scheduling, and operational discipline. - Manage store documentation including licenses, compliance, vendor agreements, purchase records, and audit readiness. - Collaborate with the Founders to explore alternate revenue streams like pop-up stores in residential complexes, IT parks, and corporate spaces. - Handle the operational requirements, vendor coordination, logistics, and on-ground execution for successful activations. - Demonstrate basic proficiency in deploying and managing e-commerce operations, including online inventory, order management, packaging coordination, and last-mile delivery. **Qualifications Required:** - 5+ years of experience in retail store operations, with a preference for Home Retail/Lifestyle/Department Store background. - Proven experience in setting up retail stores and managing day-to-day operations. - Strong knowledge of inventory handling and proficiency in POS/Inventory Management Systems. - Good local network in Cochin for vendors and service providers. - Exposure to e-commerce operations will be beneficial. - Enjoy working with structure, discipline, and process establishment. - Problem-solving skills with the ability to work independently. - Ownership mindset with a drive to go beyond store operations and lead new brand initiatives. Location: Seaport-Airport Road, Cochin (Full-time, On-site),
Company Description Waypoint is a home and lifestyle store located in Kochi, focused on making everyday living thoughtful and accessible. We offer a curated selection of home décor, furnishings, beauty essentials, gifting options, and everyday utility products. Our mission is to provide quality products that enhance homes and personal spaces. With categories spanning from home textiles and décor to beauty and wellness, we aim to be the go-to neighbourhood store for modern living. Role Description This is a full-time, on-site position based in Kochi. As a Field Sales Executive, you will engage leads on a day-to-day basis to help them understand the products (curtains) and help them choose a product that best fits their requirement. As part of this role you will have to understand the product features so that you are equipped to best guide customers. You will have to understand some technical elements of curtain stitching and implementation so that you can answer customer queries effetively. 1 week training to be sponsored by company. Qualifications Sales and negotiation skills with the ability to meet and exceed sales targets. Strong communication, relationship-building, and interpersonal skills to interact with clients effectively. Problem-solving abilities and market research experience to identify new business opportunities and execute solutions. Organizational skills and time management to handle multiple clients and sales activities efficiently. Professional demeanor with a customer-focused approach to ensure client satisfaction and loyalty. Prior experience in sales, retail, or customer service roles is advantageous. Knowledge of lifestyle or home décor products and emerging market trends is a plus. Fluency in regional languages and english is preferred; a Bachelor's degree in Business, Marketing, or a related field is beneficial.