Retail Store Manager

Company Description

Keya Seth Group of Companies, founded by internationally recognized aromatherapist Keya Seth in 2004, is renowned for its range of natural cosmeceutical products for skin, hair, and overall beauty. The ISO 9001:2008 certified company invests heavily in R&D and operates multiple state-of-the-art manufacturing facilities. Keya Seth’s portfolio includes over 140 products, the Medi Spa, a chain of spas in West Bengal, and Keya Seth Exclusive, a designer wear retail chain. The brand is known for its commitment to innovation, quality, and the vision to "Make Life Beautiful".

Brand:

Location:

Reports To:

Role Overview

flagship ethnic wear retail store operations

Key Responsibilities

• Manage all aspects of daily store operations including opening/closing, cash handling, and POS systems.
• Ensure the store reflects 

  Keya Seth Exclusive’s luxury ethnic wear identity

   through visual merchandising, cleanliness, and ambience.
• Implement seasonal campaigns, festive promotions, and new collection launches as directed by head office.

Sales & Customer Experience

• Drive sales to achieve and exceed monthly revenue targets.
• Ensure customers receive 

  personalized styling guidance

   for sarees, blouses, and accessories.
• Handle escalated customer queries, ensuring smooth exchange/return processes as per company policies.
• Cultivate long-term relationships with loyal customers and promote membership/loyalty programs.

Team Leadership

• Recruit, train, and supervise sales staff, stylists, and support personnel.
• Monitor staff performance, set targets, and conduct regular team meetings.
• Motivate the team to deliver 

  exceptional ethnic wear shopping experiences

  .

Inventory & Stock Control

• Oversee stock movement, replenishment, tagging, and barcoding.
• Maintain accurate records of saree collections and ensure 

  minimal stock loss/shrinkage

  .
• Provide timely feedback on bestsellers, customer preferences, and market trends to the merchandising team.

Marketing & Engagement

• Execute in-store events such as 

  festive saree showcases, draping workshops, and wedding collection previews

  .
• Coordinate with marketing for influencer visits, live streaming, and customer engagement activities.
• Promote store offers and exclusive collections through local channels and social media collaborations.

Reporting & Compliance

• Prepare daily/weekly sales and footfall reports.
• Ensure compliance with billing, GST, and company policies.
• Maintain safety and operational excellence within the store.

Skills & Attributes

• Strong leadership and people management skills.
• Excellent communication in English, Bengali, and Hindi.
• Knowledge of 

  ethnic wear fabrics, draping styles, and customer preferences

  .
• Customer-first mindset with problem-solving skills.
• Ability to thrive in 

  high-footfall seasons (Durga Puja, weddings, festivals)

  .
• Proficiency in billing software, POS systems, and MS Office.

Qualifications & Experience

• Bachelor’s degree (preferred in Retail, Fashion Management, or Business).
• 4–6 years of experience in apparel/ethnic retail management.
• Proven success in achieving sales targets and leading retail teams.

Compensation & Benefits

• Competitive salary + performance incentives.
• Attractive staff discounts on Keya Seth Exclusive sarees & apparel.
• Growth opportunities within the 

  Keya Seth Group of Companies

  .