Job Title : Retail Store Manager Luxury Designer Boutique Location: Kochi, Kerala Company: Raazia About Raazia: Raazia is a premium designer boutique that blends timeless elegance with contemporary design sensibilities. Our boutique offers a curated selection of luxury couture and ready to wear pieces crafted with precision, artistry, and sophistication. We are seeking a passionate and dynamic Retail Store Manager who can uphold our brand ethos, deliver exceptional customer experiences, and lead the boutique’s operations with excellence. Role Overview: The Retail Store Manager will oversee the day-to-day operations of the boutique, manage the sales team, ensure high levels of customer satisfaction, and drive overall business performance. The ideal candidate will have a strong understanding of luxury retail, visual merchandising, and personalized client service. Key Responsibilities: 1. Store Operations & Management Oversee daily store operations ensuring smooth functioning and brand-standard upkeep. Maintain store ambiance, cleanliness, and presentation in line with Raazia’s luxury aesthetic. Monitor stock levels and coordinate with inventory and back-office teams for restocking and new arrivals. 2. Sales & Customer Experience Drive sales through personalized client interactions, upselling, and relationship management. Ensure each client receives an elevated and memorable boutique experience. Manage client appointments, fittings, and after-sales service to maintain loyalty and retention. Handle VIP clients with discretion and professionalism. 3. Team Leadership Supervise, motivate, and train boutique staff to deliver exceptional service and achieve sales targets. Foster a positive and collaborative work culture that reflects Raazia’s brand values. Conduct regular briefings and performance reviews to ensure staff development and productivity. 4. Visual Merchandising & Brand Representation Implement and maintain store displays and product arrangements as per brand guidelines. Coordinate with creative and marketing teams for product launches, trunk shows, and events. 5. Reporting & Business Insights Track sales performance, customer feedback, and inventory turnover. Prepare weekly/monthly reports and suggest improvements for efficiency and profitability. Qualifications & Skills: Bachelor’s degree in Business, Retail Management, Fashion Management, or related field. Minimum 2-3 years of experience in luxury retail or fashion boutique management. Strong leadership and interpersonal skills. Excellent communication and client-handling etiquette. Keen eye for aesthetics, detail, and presentation. Proficiency in POS systems, MS Office, and basic reporting tools. Fluent in English and Malayalam (Hindi is an added advantage). Personality Fit: Confident, polished, and service-oriented. Passionate about fashion, style, and luxury experiences. Problem-solver with a proactive mindset. Able to handle high-pressure situations gracefully. Compensation: Competitive salary package based on experience + performance incentives. How to Apply: Send your updated resume along with a brief note on your experience in luxury retail to raaziafashionhouse@gmail.com/ +91 7594083437. Please mention “Retail Store Manager – Raazia, Kochi” in the subject line. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Work Location: In person
Job Title : Retail Store Manager Luxury Designer Boutique Location: Kochi, Kerala Company: Raazia About Raazia: Raazia is a premium designer boutique that blends timeless elegance with contemporary design sensibilities. Our boutique offers a curated selection of luxury couture and ready to wear pieces crafted with precision, artistry, and sophistication. We are seeking a passionate and dynamic Retail Store Manager who can uphold our brand ethos, deliver exceptional customer experiences, and lead the boutique’s operations with excellence. Role Overview: The Retail Store Manager will oversee the day-to-day operations of the boutique, manage the sales team, ensure high levels of customer satisfaction, and drive overall business performance. The ideal candidate will have a strong understanding of luxury retail, visual merchandising, and personalized client service. Key Responsibilities: 1. Store Operations & Management Oversee daily store operations ensuring smooth functioning and brand-standard upkeep. Maintain store ambiance, cleanliness, and presentation in line with Raazia’s luxury aesthetic. Monitor stock levels and coordinate with inventory and back-office teams for restocking and new arrivals. 2. Sales & Customer Experience Drive sales through personalized client interactions, upselling, and relationship management. Ensure each client receives an elevated and memorable boutique experience. Manage client appointments, fittings, and after-sales service to maintain loyalty and retention. Handle VIP clients with discretion and professionalism. 3. Team Leadership Supervise, motivate, and train boutique staff to deliver exceptional service and achieve sales targets. Foster a positive and collaborative work culture that reflects Raazia’s brand values. Conduct regular briefings and performance reviews to ensure staff development and productivity. 4. Visual Merchandising & Brand Representation Implement and maintain store displays and product arrangements as per brand guidelines. Coordinate with creative and marketing teams for product launches, trunk shows, and events. 5. Reporting & Business Insights Track sales performance, customer feedback, and inventory turnover. Prepare weekly/monthly reports and suggest improvements for efficiency and profitability. Qualifications & Skills: Bachelor’s degree in Business, Retail Management, Fashion Management, or related field. Minimum 2-3 years of experience in luxury retail or fashion boutique management. Strong leadership and interpersonal skills. Excellent communication and client-handling etiquette. Keen eye for aesthetics, detail, and presentation. Proficiency in POS systems, MS Office, and basic reporting tools. Fluent in English and Malayalam (Hindi is an added advantage). Personality Fit: Confident, polished, and service-oriented. Passionate about fashion, style, and luxury experiences. Problem-solver with a proactive mindset. Able to handle high-pressure situations gracefully. Compensation: Competitive salary package based on experience + performance incentives. How to Apply: Send your updated resume along with a brief note on your experience in luxury retail to raaziafashionhouse@gmail.com/ +91 7594083437. Please mention “Retail Store Manager – Raazia, Kochi” in the subject line. Job Type: Full-time Pay: ₹15,000.00 - ₹20,000.00 per month Work Location: In person