Retail Showroom Manager

Key Responsibilities:

1. Sales & Business Development:

• Drive showroom sales to meet or exceed monthly and annual targets.
• Analyze sales trends and identify opportunities for business growth.
• Implement effective strategies to maximize average bill value, upselling, and cross-selling.
• Coordinate with marketing for local promotional activities and campaigns.
• Track competitor activities and provide inputs for pricing and promotions.

2. Customer Experience Management:

• Ensure an exceptional and personalized customer experience at all times.
• Manage customer inquiries, complaints, and escalations professionally.
• Maintain long-term relationships with premium clients, architects, and interior designers.
• Ensure the showroom ambience and visual presentation meet brand and luxury standards.

3. Team Management:

• Supervise, train, and motivate showroom sales executives and support staff.
• Conduct regular performance reviews, coaching, and skill development sessions.
• Maintain proper staff schedules and ensure adequate coverage during peak hours.
• Encourage team collaboration, accountability, and a customer-first culture.

4. Merchandising & Product Display:

• Coordinate with the visual merchandising team to maintain attractive product displays.
• Monitor stock movement and ensure best-selling items are always available.
• Plan periodic re-arrangements and new product launches in the showroom.
• Ensure product pricing, tags, and display information are up-to-date and accurate.

5. Inventory & Operations Management:

• Manage stock levels and coordinate with the warehouse and procurement teams.
• Oversee inward and outward stock movement, billing accuracy, and delivery schedules.
• Conduct regular audits to minimize damages, pilferage, and stock variances.
• Ensure all operational processes (billing, CRM entries, POS usage, etc.) are followed correctly.

6. Reporting & Administration:

• Prepare daily/weekly/monthly sales and performance reports.
• Track and report on conversion ratios, walk-ins, footfalls, and order status.
• Maintain discipline, punctuality, and adherence to company policies.
• Coordinate with HR, Accounts, and Logistics teams for administrative requirements.