Visual Merchandiser 📍 On-site | Kochi, Kerala | Full-time About Stories Stories is a lifestyle destination for designer furniture and home décor. We go beyond being a “furniture store” to deliver complete décor solutions—helping customers create living spaces that are inspiring, meaningful, and global in style. What You’ll Do Create and maintain visually stunning in-store displays Highlight seasonal collections, new arrivals & promotions Align merchandising strategies with sales & marketing goals Ensure store ambiance reflects our brand philosophy Support product launches & in-store events with creative setups What We’re Looking For Experience in visual merchandising, interior design, or retail display (furniture/home décor preferred) Strong eye for design, color, and spatial planning Skills in Adobe Photoshop/Illustrator/InDesign a plus Creative, detail-oriented, and customer-focused Ability to adapt in a fast-paced retail environment Why Join Us? ✨ Work with a design-driven brand redefining home décor ✨ Showcase your creativity in real customer experiences ✨ Be part of a growing team with opportunities to learn and innovate Apply now and help us create Stories that last.
Key Responsibilities: Sales & Customer Service Achieve monthly and yearly showroom sales targets. Guide and motivate the sales team to maximize sales and upselling opportunities. Handle customer queries, complaints, and escalations in a professional manner. Build and maintain strong customer relationships to encourage repeat business. Showroom Operations Ensure proper display, visual merchandising, and stock arrangement to attract customers. Monitor stock levels and coordinate with warehouse and purchase teams for timely replenishment. Maintain cleanliness, ambience, and overall showroom presentation as per brand standards. Implement promotional activities and seasonal campaigns effectively. Team Management Lead, train, and supervise sales executives, cashiers, and support staff. Set individual and team performance goals, conduct regular reviews, and provide feedback. Prepare duty rosters to ensure adequate staffing levels. Motivate staff to maintain a positive, customer-focused environment. Administration & Reporting Prepare daily, weekly, and monthly sales reports. Manage billing, discounts, and ensure accuracy in cash handling. Monitor expenses and optimize operational costs without compromising service quality. Ensure compliance with company policies, health & safety standards, and audit requirements.
Key Responsibilities Sales & Business Development Drive showroom sales to achieve monthly and annual revenue targets. Develop and implement sales strategies to increase walk-ins, conversions, and average billing value. Monitor competitor activities and suggest strategies to improve performance. Customer Experience & Service Ensure every customer receives a superior showroom experience. Handle escalated customer queries and complaints promptly and professionally. Maintain showroom ambiance, hygiene, and display standards to align with brand guidelines. Team Management Lead, train, and motivate showroom staff to deliver high performance. Schedule staff shifts and monitor attendance, discipline, and grooming standards. Conduct regular performance reviews and ensure continuous skill development. Operations & Inventory Oversee stock levels, coordinate with the warehouse, and ensure timely replenishment. Monitor product displays, price tags, and ensure proper merchandising. Maintain accurate records of sales, stock, and daily showroom reports. Administration & Compliance Ensure adherence to company policies, SOPs, and retail standards. Manage billing, cash handling, and banking processes with zero discrepancies. Maintain showroom assets, safety, and security measures.
Showroom Manager – Furniture & Home Décor Lifestyle Stores Location: Kerala (Trivandrum, Kochi, Calicut, Kannur) Employment Type: Full-Time Seniority Level: Mid–Senior Level About Us We are one of Kerala’s fastest-growing furniture and lifestyle home décor brands, redefining how modern families imagine their living spaces. With showrooms across Kerala, we bring world-class furniture, furnishings, and home accessories curated for the diverse and design-conscious audience. Role Overview The Showroom Manager will be responsible for leading operations, sales, and customer experience at our lifestyle furniture showrooms. This role requires a dynamic leader with strong retail management skills, an eye for design and aesthetics, and the ability to build and inspire a high-performing sales team. Key Responsibilities Sales & Customer Experience Drive showroom sales to achieve monthly and annual revenue targets. Deliver exceptional customer service, ensuring personalized and consultative selling. Address customer queries and resolve concerns related to product selection, delivery, and installation. Build long-term customer relationships to encourage repeat business. Showroom Operations Oversee day-to-day showroom operations, ensuring a premium and welcoming environment. Maintain cleanliness, organization, and visual appeal in line with brand standards. Coordinate with logistics and warehouse teams for timely product delivery and inventory availability. Team Leadership & Development Recruit, train, and supervise showroom staff (sales executives, visual merchandisers, support staff). Motivate the team to achieve sales KPIs and maintain service excellence. Conduct regular performance reviews, coaching, and skill development sessions. Visual Merchandising & Branding Implement attractive product displays to highlight seasonal trends and promotions. Ensure the showroom reflects the brand’s style, elegance, and lifestyle identity. Work closely with marketing teams for in-store campaigns and events. Inventory & Reporting Monitor stock levels and ensure optimal product mix in coordination with procurement. Analyze sales performance, prepare MIS reports, and provide management insights. Track customer preferences and market trends to recommend new product introductions. Qualifications & Skills Graduate/Postgraduate in Business, Retail, or related field. Minimum 5+ years of experience in retail/furniture/home décor showroom management. Strong sales and leadership skills with proven ability to meet targets. Excellent communication and interpersonal abilities. Strong sense of design, aesthetics, and customer-centric approach. Proficiency in MS Office, POS systems, and CRM tools preferred. What We Offer Attractive salary + performance-based incentives. Opportunity to work with a fast-growing lifestyle brand. Career growth across multiple branches in Kerala. A creative, dynamic, and customer-focused work culture.
LOCATION: Cochin, Trivandrum & Calicut Key Responsibilities: Sales & Customer Service Achieve monthly and yearly showroom sales targets. Guide and motivate the sales team to maximize sales and upselling opportunities. Handle customer queries, complaints, and escalations in a professional manner. Build and maintain strong customer relationships to encourage repeat business. Showroom Operations Ensure proper display, visual merchandising, and stock arrangement to attract customers. Monitor stock levels and coordinate with warehouse and purchase teams for timely replenishment. Maintain cleanliness, ambience, and overall showroom presentation as per brand standards. Implement promotional activities and seasonal campaigns effectively. Team Management Lead, train, and supervise sales executives, cashiers, and support staff. Set individual and team performance goals, conduct regular reviews, and provide feedback. Prepare duty rosters to ensure adequate staffing levels. Motivate staff to maintain a positive, customer-focused environment. Administration & Reporting Prepare daily, weekly, and monthly sales reports. Manage billing, discounts, and ensure accuracy in cash handling. Monitor expenses and optimize operational costs without compromising service quality. Ensure compliance with company policies, health & safety standards, and audit requirements.
Key Responsibilities 1. Relationship Management & Business Development Build and nurture long-term professional relationships with architects, interior designers, and consultants. Act as the primary point of contact for architects, ensuring prompt support and responsiveness. Identify new business opportunities through architect and consultant networks. Conduct regular meetings, presentations, and product demonstrations. 2. Sales & Target Achievement Promote the company’s products and solutions to architects and ensure product specifications in their projects. Work closely with the sales team to convert architect leads into projects. Achieve sales targets and contribute to overall revenue growth. Track and update architect/project pipelines regularly. 3. Market & Product Knowledge Stay updated on market trends, competitor products, and architectural design practices. Share insights with internal teams for product development and positioning. Provide architects with detailed technical knowledge, design solutions, and specifications support. 4. Events & Engagement Activities Organize and participate in architect meets, design conclaves, exhibitions, and networking events. Develop presentations, case studies, and reference projects to showcase company expertise. Coordinate Continuous Professional Development (CPD) programs, training sessions, and workshops. 5. Internal Coordination Collaborate with marketing, technical, and sales teams to address architect requirements. Ensure smooth coordination between architects and internal project execution teams. Provide regular reports on architect engagement, project progress, and business pipeline.
Key Responsibilities: 1. Sales & Business Development: Drive showroom sales to meet or exceed monthly and annual targets. Analyze sales trends and identify opportunities for business growth. Implement effective strategies to maximize average bill value, upselling, and cross-selling. Coordinate with marketing for local promotional activities and campaigns. Track competitor activities and provide inputs for pricing and promotions. 2. Customer Experience Management: Ensure an exceptional and personalized customer experience at all times. Manage customer inquiries, complaints, and escalations professionally. Maintain long-term relationships with premium clients, architects, and interior designers. Ensure the showroom ambience and visual presentation meet brand and luxury standards. 3. Team Management: Supervise, train, and motivate showroom sales executives and support staff. Conduct regular performance reviews, coaching, and skill development sessions. Maintain proper staff schedules and ensure adequate coverage during peak hours. Encourage team collaboration, accountability, and a customer-first culture. 4. Merchandising & Product Display: Coordinate with the visual merchandising team to maintain attractive product displays. Monitor stock movement and ensure best-selling items are always available. Plan periodic re-arrangements and new product launches in the showroom. Ensure product pricing, tags, and display information are up-to-date and accurate. 5. Inventory & Operations Management: Manage stock levels and coordinate with the warehouse and procurement teams. Oversee inward and outward stock movement, billing accuracy, and delivery schedules. Conduct regular audits to minimize damages, pilferage, and stock variances. Ensure all operational processes (billing, CRM entries, POS usage, etc.) are followed correctly. 6. Reporting & Administration: Prepare daily/weekly/monthly sales and performance reports. Track and report on conversion ratios, walk-ins, footfalls, and order status. Maintain discipline, punctuality, and adherence to company policies. Coordinate with HR, Accounts, and Logistics teams for administrative requirements.
Key Responsibilities: 1. Sales & Revenue Generation Achieve monthly and annual sales targets set by management. Develop and implement strategies to increase footfall and conversion rate. Monitor team performance, identify areas of improvement, and provide coaching. Handle high-value customer transactions and build strong client relationships. Implement upselling and cross-selling techniques. 2. Team Management Lead, motivate, and manage the showroom staff including sales executives, visual merchandisers, and support staff. Conduct regular training on product knowledge, customer service, and sales techniques. Prepare staff rosters, manage attendance, and ensure staffing adequacy. Perform regular performance reviews and contribute to HR processes like hiring and onboarding. 3. Customer Experience & Relationship Management Ensure high levels of customer satisfaction through excellent service. Resolve customer complaints, returns, and queries efficiently. Build a customer database for future marketing initiatives and loyalty programs. Personally handle VIP clients and ensure personalized service. 4. Showroom Operations Ensure the showroom is clean, organized, and visually appealing at all times. Maintain optimal stock levels in coordination with inventory and warehouse teams. Supervise the accurate tagging of products with pricing and feature details. Ensure POS systems, billing processes, and documentation are accurately followed. 5. Visual Merchandising Oversee in-store display according to brand guidelines and seasonal campaigns. Coordinate with marketing and VM teams for store layout and theme changes. Monitor the effectiveness of displays and their impact on sales. 6. Reporting & Analysis Prepare daily, weekly, and monthly sales reports. Track KPIs such as footfall, conversion rates, average transaction value (ATV), etc. Analyze customer feedback, product trends, and competitor activity to make informed business decisions.