Retail Store Manager

Key Responsibilities:

1. Sales & Revenue Generation

• Achieve monthly and annual sales targets set by management.
• Develop and implement strategies to increase footfall and conversion rate.
• Monitor team performance, identify areas of improvement, and provide coaching.
• Handle high-value customer transactions and build strong client relationships.
• Implement upselling and cross-selling techniques.

2. Team Management

• Lead, motivate, and manage the showroom staff including sales executives, visual merchandisers, and support staff.
• Conduct regular training on product knowledge, customer service, and sales techniques.
• Prepare staff rosters, manage attendance, and ensure staffing adequacy.
• Perform regular performance reviews and contribute to HR processes like hiring and onboarding.

3. Customer Experience & Relationship Management

• Ensure high levels of customer satisfaction through excellent service.
• Resolve customer complaints, returns, and queries efficiently.
• Build a customer database for future marketing initiatives and loyalty programs.
• Personally handle VIP clients and ensure personalized service.

4. Showroom Operations

• Ensure the showroom is clean, organized, and visually appealing at all times.
• Maintain optimal stock levels in coordination with inventory and warehouse teams.
• Supervise the accurate tagging of products with pricing and feature details.
• Ensure POS systems, billing processes, and documentation are accurately followed.

5. Visual Merchandising

• Oversee in-store display according to brand guidelines and seasonal campaigns.
• Coordinate with marketing and VM teams for store layout and theme changes.
• Monitor the effectiveness of displays and their impact on sales.

6. Reporting & Analysis

• Prepare daily, weekly, and monthly sales reports.
• Track KPIs such as footfall, conversion rates, average transaction value (ATV), etc.
• Analyze customer feedback, product trends, and competitor activity to make informed business decisions.