Retail Store Manager

Company Description -

91Trucks is a rapidly growing commercial vehicle marketplace headquartered in Gurugram. Our mission is to provide a comprehensive, hassle-free solution for all commercial vehicle needs, catering to buyers, sellers, and fleet operators. We work closely with dealer partners, financial institutions, and service providers to ensure a seamless buying experience by offering expert guidance, financing options, and after-sales support. 

Responsibilities -

• Take complete ownership of the store's P&L management.
• Lead and manage a team of 10-20 employees. Achieve monthly sales targets for both the team and self while staying within prescribed costs.
• Stay updated on products, pricing, and promotions. Deliver an exceptional selling experience by presenting product promotions and sales opportunities based on customer interactions.
• Develop and implement cross-selling strategies and value-added services for relevant products. Provide excellent customer service, focusing on brand experience, engagement, and satisfaction.
• Serve as a brand ambassador, building and nurturing strong relationships with customers. Meet sales projections, identify opportunities for ongoing sales, and achieve company and individual KPI goals.
• Foster a positive team environment by adhering to company policies and contributing to a collaborative workplace.
• Conduct timely performance reviews with the team. Manage vehicle finance and insurance processes, build strong relationships with financiers and insurers, and ensure timely loan approvals, disbursements, and insurance coverage for assets.

Required Skill & Qualification -

Graduate degree is mandatory. Strong communication skills (both written and verbal). Positive attitude with a strong motivation to enhance customer satisfaction.

Minimum 5 years of experience in sales or retail.