PKC Group of companies is a 10 year old company with experience in the field of luxury drycleaning services, rental uniforms, and upholstery services. Our company is an exclusive partner for ISB and Raheja Mindspace for all the above mentioned services. We have around 10 stores in the city of Hyderabad. We are seeking a reliable and customer-oriented Customer Relationship Executive to oversee daily operations and deal with customer relationships. The ideal candidate will be responsible for managing customer interactions, coordinating garment processing, ensuring quality control, and maintaining inventory and cleanliness standards. Key Responsibilities- 1. Greet customers and assist with order placement, pickup, and queries 2. Tag and log garments accurately using the POS or tracking system 3. Address customer complaints or escalate them to management 4. Monitor delivery schedules Interested candidates can reach out to us- Call: 8331938224 Email: careers@pkclaundries.com
Position Name: Assistant Sales Manager Job Summary: The Customer Relationship / Sales Manager is responsible for driving sales growth, managing customer relationships, and ensuring customer satisfaction. This role will customer relationship management, and customer satisfaction efforts. Key Responsibilities: 1. Customer Relationship Management: - Build and maintain strong relationships with customers - Ensure customer retention and loyalty - Collaborate with the customer satisfaction team to resolve customer issues 2. Customer Satisfaction: - Monitor customer feedback and satisfaction levels - Implement strategies to improve customer satisfaction and retention 3. Lead Conversion: - Work closely with the digital marketing team to convert leads into sales - Ensure seamless handover of leads from digital marketing to telesales 4. Representation: - Serve as a key point of contact for customers and stakeholders - Represent the company in a professional and courteous manner Requirements: 1. Proven experience in customer relationship management, and customer satisfaction 2. Excellent communication and interpersonal skills 3. Strong sales and negotiation skills 4. Ability to work in a fast-paced environment and adapt to changing priorities 5. Strong analytical and problem-solving skills 6. Background of House Keeping and Facility Management experience will be handy Reporting Structure: The Customer Relationship /Sales Manager will report to the Customer service manager or a similar senior role. This role is critical to driving sales growth, customer satisfaction, and retention. The right candidate should have a strong background in telesales, customer relationship management, and customer satisfaction, as well as excellent communication and interpersonal skills. Interested candidates can reach out to us- Call: 8886032214 Email: careers@pkclaundries.com
PKC Group of companies is a 10 year old company with experience in the field of luxury drycleaning services, rental uniforms, and upholstery services. Our company is an exclusive partner for ISB and Raheja Mindspace for all the above mentioned services. We have around 10 stores in the city of Hyderabad. We are seeking a reliable and customer-oriented Customer Relationship Executive to oversee daily operations and deal with customer relationships. The ideal candidate will be responsible for managing customer interactions, coordinating garment processing, ensuring quality control, and maintaining inventory and cleanliness standards. Key Responsibilities: 1. Greet customers and assist with order placement, pickup, and queries 2. Tag and log garments accurately using the POS or tracking system 3. Address customer complaints or escalate them to management 4. Monitor delivery schedules Interested candidates can reach out to us- Call: 8886032214 Email: careers@pkclaundries.com
Job Summary: The Customer Relationship Manager (CRM) will be responsible for developing and maintaining long-term relationships with key clients such as hotels, hospitals, corporates, and institutions. The role focuses on understanding client requirements, ensuring service excellence, driving revenue growth, and building strategic partnerships to expand the company’s footprint in the laundry sector. Key Responsibilities: 1.Client Relationship Management: a. Act as the primary point of contact for all key accounts. b. Develop a deep understanding of each client’s business, laundry needs, and service expectations. c. Maintain strong, long-term relationships with decision-makers and stakeholders. d. Conduct regular client meetings and feedback sessions to ensure satisfaction and identify improvement areas. 2.Business Development: a. Identify opportunities to expand business with existing clients through upselling and cross-selling (e.g., adding linen rental, uniform management, or premium services). b. Prospect and acquire new key accounts in target sectors such as hospitality, healthcare, and corporate facilities. c. Achieve monthly and annual sales targets. 3.Operations Coordination: a. Liaise with operations, logistics, and quality control teams to ensure timely pickup, processing, and delivery. b. Monitor service performance metrics (TAT, quality, complaints) for assigned clients. c. Resolve client issues promptly and effectively in coordination with the operations team. 4.Commercial & Reporting: Prepare and manage client contracts, renewals, and pricing agreements. Monitor account profitability and payment collections. Generate regular reports on account performance, growth, and client feedback. 5.Market & Competitor Insights: Track industry trends, competitor activities, and client needs to inform business strategies. Provide feedback to management for service improvements and product innovation. 6.Key Skills & Competencies: Strong client relationship and communication skills Excellent negotiation and presentation abilities Understanding of laundry operations and service delivery standards Problem-solving and conflict resolution skills Data-driven mindset for tracking KPIs and performance Time management and multitasking abilities 7.Qualifications & Experience: Bachelor’s degree in Business, Marketing, or a related field (MBA preferred) 1–2 years of experience in key account management, preferably in laundry, hospitality, facility management, or B2B service industries Proven track record in managing large institutional clients 8.KPIs (Key Performance Indicators): Monthly revenue and collection targets achieved Client satisfaction and retention rate Number of new accounts acquired Reduction in client complaints and service escalations Timely renewal of contracts