Restaurant General Manager

Job Title: Restaurant General Manager — Coffee Culture Reserve (Flagship Outlet)Location:Surat (Piplod)Experience: 4–8 years in Café / QSR / Premium Casual DiningSalary: Competitive + Performance Incentives⸻✨About Coffee Culture ReserveCoffee Culture Reserve is our flagship super-specialty outlet, known for premium hospitality, high-volume operations, artisanal coffee, and a culture-driven customer experience. We are looking for a dynamic General Manager who can lead this high-energy, high-responsibility, and high-potential outlet.This isaleadership role—not just operations.The RGM drives sales, culture, training, guest experience, and overall business performance.⸻🎯Key Responsibilities1. Leadership & Team Management • Lead ateam of 40+ staff across service, brew, kitchen, housekeeping, and store. • Builda high-performance culture with discipline, ownership, and motivation. • Responsible for staff hiring, training, onboarding, and retention. • Conduct daily briefings, weekly reviews, performance evaluations, and coaching.⸻2. Sales& Business Performance • Drivedaily/weekly/monthly sales targets and APT/APC goals. • Execute strategies to grow dine-in, delivery, and takeaway revenue. • Managemenu mix, upselling practices, and customer experience rituals. • Work closely with area sales manager to execute campaigns, promotions, and events.⸻3. GuestExperience & Service Quality • Ensure5-star guest experience with fast service & friendly interactions. • Monitor NPS, in-house feedback, Google reviews; close all loops quickly. • Resolve complaints and escalations with maturity and professionalism. • Maintain brand standards across service, coffee quality, and food presentation.⸻4. Restaurant Operations & SOP Compliance • Oversee day-to-day operations with clockwork efficiency. • Ensure100% adherence to Coffee Culture SOPs and standards. • Managerosters, shift planning, staff scheduling, and discipline. • Trackand maintain daily checklists, DSR, opening & closing reports.⸻5. CostControl, Inventory & Hygiene • Monitor food cost, wastage control, pilferage, and stock accuracy. • Maintain inventory levels and coordinate with supply chain. • Ensure100% hygiene, FSSAI standards, and kitchen discipline. • Conduct audits for cleanliness, equipment functionality, and safety.⸻6. Marketing, Events & Community Building • Execute in-store events, UGC moments, weekend activations, and local partnerships. • Work with marketing team to create reels, engage customers, and drive footfall. • Buildbrand culture by engaging with guests, influencers, and communities.⸻7. Reporting & Administration • Handledaily reporting: DSR, manpower, sales, expenses, inventory. • Maintain compliance, documentation, HR requirements, and cash handling. • Coordinate with backend teams (HR, Ops, Accounts, Training, SCM).⸻💼Desired Skills & Competencies • Strongleadership & people management • High emotional maturity & calm decision-making • Excellent communication and guest handling • Ability to function in high-pressure environments • Strongsense of ownership & accountability • Operational discipline and problem-solving ability • Understanding of specialty coffee (preferred, not mandatory)⸻📌Requirements • 4–8 years experience in hospitality (café, restaurant, QSR, premium casual dining) • Shouldhave managed teams of 20+ staff • Strongcommand over operations, service standards, and customer experience • Must be comfortable working weekends, extended hours during peak days • Ability to manage high-volume flagship outlets⸻✨What We Offer • Performance-driven incentive structure • Growthinto Area Manager / Multi-store Manager • Training & development across coffee, leadership, and brand culture • Fast-growing brand with national-level expansion • A culture-first work environmentSalary :35k - 55k per month + incentives +