Release Manager

Company Overview:

ARCON is a globally recognized Identity-As-A-Service provider with a wealth of experience in risk management and continuous risk assessment tools committed to excellence, innovation, and security. Our award-winning solutions portfolio includes our Privileged Access Management (PAM) solution along with Identity and Access Management (IAM), Endpoint Privilege Management (EPM), and Cloud Governance (CIEM), among others. Our world-class training, deployment, and support help organizations optimize their experience with our solutions right from the procurement stage and configure our solutions to match all challenges to support growth and scalability. ARCON is a leading cybersecurity organization, and we pride ourselves on fostering a culture of continuous learning and professional development.

Position Overview:

We are seeking an experienced Release Manager to oversee and manage the end-to-end release lifecycle. This role requires strong coordination skills, risk management, and the ability to collaborate with cross-functional teams to ensure successful, high-quality, and timely software releases.

Responsibilities:

• Collaborate with stakeholders: Partner with Product Management, Development, Solution Architecture, and other stakeholders to understand release scope and requirements.

• Create release plan: Define schedules, milestones, and dependencies for releases in collaboration with Support and Implementation team.

• Coordinate readiness meetings: Schedule and facilitate meetings with Development, QA, DevOps, Installation, Implementation, and Support teams to confirm release readiness.

• Risk management: Identify potential risks and issues, and create effective mitigation strategies.

• Testing coordination: Work closely with QA teams to ensure regression, performance, and UAT testing are completed successfully

• Maintain documentation: Prepare and maintain release notes, run sheets, and known issue logs for each release/patch.

• Change management: Ensure all changes (including patches and releases) are documented, reviewed, and tracked according to defined processes.

• Training support: Collaborate with the Training team to ensure user guides, quick reference guides, and supporting materials are updated and distributed.

• End-user communication: Inform Implementation and Support teams of upcoming releases, downtime windows, and potential impacts.

• Continuous improvement: Incorporate lessons learned and industry best practices into the release process for ongoing efficiency improvements.

• Metrics tracking: Define and track KPIs (such as release frequency, defect rates, and deployment success) to measure release effectiveness.

• Rollback planning: Develop and validate rollback strategies and ensure readiness to execute them in case of critical issues.

• Hypercare & support: Design and implement hypercare and production support plans for major releases to ensure smooth transition and stability post-deployment

Required Skills:

• 7–10 years of experience in Release Management or related roles.

• Strong understanding of software development lifecycle (SDLC) and DevOps practices.

• Proven experience coordinating across cross-functional teams.

• Expertise in risk management and change management processes.

• Hands-on experience with release management tools (e.g., Jira, Azure DevOps, Git, Jenkins).

• Excellent organizational, communication, and leadership skills.

• Strong problem-solving mindset with the ability to adapt to evolving priorities.

Preferred Qualifications:

• Experience in Agile/Scrum environments.

• Knowledge of CI/CD pipelines and cloud platforms (AWS, Azure, GCP).

• ITIL certification or equivalent is a plus.