Key Responsibilities: • Document Creation: Develop high-quality technical documentation, including user guides, manuals, tutorials, and online help documentation. • Collaboration: Work closely with engineering, product management, and QA teams to gather information and ensure accuracy in documentation. • Research: Understand complex technical concepts and products to effectively communicate their functionality and usage. • Editing and Review: Review and edit documentation for clarity, consistency, and adherence to company standards and style guides. • User Focus: Conduct usability testing and gather feedback to enhance the user experience of documentation. • Tools and Software: Utilize documentation tools (e.g., Markdown, Confluence, MadCap Flare) and content management systems to produce and manage documentation.

Position Overview We are seeking a highly skilled and motivated Technical Project Manager with 5+ years of experience in managing end-to-end software development projects involving .NET, Angular, Quality Assurance (QA), DevOps, and CI/CD pipelines. The successful candidate will be responsible for leading cross functional teams, ensuring timely project delivery, and maintaining the quality and integrity of technical solutions. You will act as a bridge between stakeholders, developers, and operations teams, ensuring the seamless execution of projects. Key Responsibilities: Project Leadership: Lead and manage software development projects from initiation to completion, ensuring adherence to project timelines, budgets, and deliverables. Technical Guidance: Provide technical guidance to development teams working with .NET, Angular, and associated technologies, ensuring best practices are followed. Stakeholder Communication: Act as the primary point of contact for clients and internal stakeholders, providing regular project updates, managing expectations, and ensuring alignment with business objectives. Risk Management: Identify, assess, and mitigate risks throughout the project lifecycle, ensuring minimal disruption to project progress. Quality Assurance & Testing: Collaborate with QA teams to define testing strategies, ensure automated and manual testing processes are followed, and deliver high-quality software solutions. DevOps & CI/CD Pipelines: Oversee the creation and continuous improvement of DevOps practices, including the implementation and optimization of CI/CD pipelines for automated deployment and integration. Resource Management: Coordinate and allocate resources effectively across multiple teams to ensure project milestones are achieved on time and within budget. Documentation: Maintain clear and comprehensive project documentation, including project plans, schedules, risk assessments, and post-implementation reviews. Process Improvement: Continuously improve development processes by evaluating project performance, identifying inefficiencies, and implementing corrective actions Required Qualifications: Experience: 5+ years of experience in technical project management in software development, specifically with .NET and Angular technologies. Proven track record of managing complex technical projects. Technical Skills: Strong understanding of .NET Framework and C# development. Proficient in Angular development for building modern web applications. Experience with DevOps processes and tools (Jenkins, Azure DevOps, Docker, Kubernetes). Strong knowledge of CI/CD pipelines and their implementation. Experience with automated testing frameworks and Quality Assurance processes Show more Show less

We are currently seeking energetic Sales Development Representatives(SDRs). This position is an integral part of our sales engine. SDRs are a specialized group of individuals always hunting for high-value opportunities. SDRs are focussed on the front end of the sales cycle and be the face of Arcon. This individual must be a highly motivated, outgoing, self-starter who can identify and develop opportunities from multiple sources, including prospect lists and individual research. Purpose: Responsible for generating a funnel of outbound leads/ prospects to enable conversion by the Sales team. Responsibilities Qualify leads from marketing campaigns as sales outbound campaigns Identify and contact potential prospects through cold calls, emails, and LinkedIn. Research companies to determine fit. Make around 40-60 cold calls per day. Present our company to potential prospects Identify prospect's needs and suggest appropriate products/services Build long-term trusting relationships with prospects Proactively seek new business opportunities in the market Report to the Sales Manager on sales results Schedule high-quality meetings and product demonstrations. Sit in on meetings youve scheduled with an Account Executive Create and develop new opportunities for your pipeline. Follow-up with potential customers who were interested but did not buy. Develop new sales strategies based on personal successes and failure Requirements A Bachelors Degree for a reputed University. Exceptional written and oral communication skills. Strong work ethic and self-drive. Ability to think strategically and tactically. Proven work experience as a Sales Development Representative, Business Development Representative, or similar role Hands-on experience with multiple sales prospecting techniques like cold calling, cold emailing, and social outreach. Track record of achieving sales quotas Experience working with a CRM, Outreach.io, LinkedIn Sales Navigator, Lusha, or Zoominfo. Fair understanding of Inside sales performance metrics Excellent communication and negotiation skills Ability to deliver engaging presentations Reporting to: Director of Sales Measures of Success: Number of Opportunities Funnel size Conversion rates Why join us? You are ready for your next challenge. You want to work in a fast-paced, dynamic environment where your contribution matters. You are passionate about technology and its impact on the high-growth mobile marketing space. What is working at Arcon like? Work, performance, and results are natural sources of happiness in addition to the fun of working with and celebrating success with an exceptionally talented team. Hierarchy is a myth, and merit is lauded. Accountability and driving outcomes are the key to success Your career here is limited by you and nothing else Teamwork trumps individual succes

Job Summary : We are seeking a detail-oriented and technically proficient Application Support Specialist to join our team. The ideal candidate will have a strong background in user access management, system configuration, and troubleshooting, with a focus on PAM, IAM and allied identity technologies. Key Responsibilities: Act as point-of-contact by providing technical support to Enterprise customers and partners of ARCON. Handles real-time voice-calls and chats with technical queries and adheres to the SLAs Handles email queries and responds in a timely-manner Achieves understanding of ARCON products and gains expertise Applies knowledge and experience along with analytical approach to diagnose and resolve issues in unique and complex customer environments Demonstrated ability to handle escalations and complex incidents with a calm and solution-focused approach. Attempts to provide resolutions on the first interaction with customers Handles multiple cases at the same time with varying degrees of severity Effectively communicates procedural and technical issues to internal and external customers/stakeholders Excellent written and verbal communication skills for troubleshooting, documentation, and collaboration with cross-functional teams. Manages schedule of cases, determines including priority level and negotiating and setting expectations with the customers Assesses the need to engage or escalate to the required resources to handle complex issues/situations Engages with internal teams to prioritize customer requests Proven experience with LDAP and Active Directory configuration, management, and troubleshooting. Strong understanding of network devices and network architecture. Solid understanding of user authentication and authorization mechanisms (e.g., Kerberos, SSO, MFA). Researches on array of topics like operating system (Windows / Linux / Unix, etc) & its fundamentals, Infrastructure technologies, and ARCON products as and when needed Participates in the new product releases to ensure information and training requirements are met to start supporting the new release Engages in ongoing trainings and function/organization development, along with self-learning Creates documentation and support knowledge base to reduce troubleshooting time and drive faster resolution Works towards becoming an SME on a product area and go to guy for an underlying related technology Works in a team with assorted expertise Mentors and assist new technical support engineer and peers to develop skills Comfortable working in shifts Multitasks and works well in a fast-paced environment A keen interest in security best practices, particularly within the context of Identity and Access Management (IAM). AREAS OF WORK: Support -- Helping people use applications by answering their questions and giving information that facilitates correct operation of ARCON products over the phone, chat and / or email. Troubleshooting -- Diagnosing malfunctions in the operation of software. Repair -- Correcting application software malfunctions Required Skills & Qualifications: Experience with IAM systems (e.g., Okta, SailPoint, Microsoft Identity Manager). Experience with network monitoring tools (e.g., Wireshark, SolarWinds, etc.). Certifications in system administration, networking, or security (e.g., CompTIA Network+, Microsoft Certified: Azure Administrator Associate, etc.). Hands on experience across the following core technologies Operating systems - Windows Server/Windows Client / Linux o Expert Level understanding of Windows / Linux Server Concepts Hands on experience in troubleshooting Windows / Linux OS and application related issues Infrastructure technologies - AD, DNS, DHCP, etc Strong foundation of Networking Principles Good to have knowledge of Desktop Operating system - MAC OS, *nix, WIndows o Virtualization Technologies - Vmware / Hyper-V Apache Tomcat and Apache Web Server o Knowledge of computer security procedures and protocol o Remote Deployment Tools like LANDesk, SCCM and other IT landscape Relational DB principles and methodologies - MS-SQL, Oracle Working Conditions: 24*7 shift-Rotational Roster's Off

Position Overview We are seeking a highly skilled and motivated Technical Project Manager with 5+ years of experience in managing end-to-end software development projects involving .NET, Angular, Quality Assurance (QA), DevOps, and CI/CD pipelines. The successful candidate will be responsible for leading cross functional teams, ensuring timely project delivery, and maintaining the quality and integrity of technical solutions. You will act as a bridge between stakeholders, developers, and operations teams, ensuring the seamless execution of projects. Key Responsibilities: Project Leadership: Lead and manage software development projects from initiation to completion, ensuring adherence to project timelines, budgets, and deliverables. Technical Guidance: Provide technical guidance to development teams working with .NET, Angular, and associated technologies, ensuring best practices are followed. Stakeholder Communication: Act as the primary point of contact for clients and internal stakeholders, providing regular project updates, managing expectations, and ensuring alignment with business objectives. Risk Management: Identify, assess, and mitigate risks throughout the project lifecycle, ensuring minimal disruption to project progress. Quality Assurance & Testing: Collaborate with QA teams to define testing strategies, ensure automated and manual testing processes are followed, and deliver high-quality software solutions. DevOps & CI/CD Pipelines: Oversee the creation and continuous improvement of DevOps practices, including the implementation and optimization of CI/CD pipelines for automated deployment and integration. Resource Management: Coordinate and allocate resources effectively across multiple teams to ensure project milestones are achieved on time and within budget. Documentation: Maintain clear and comprehensive project documentation, including project plans, schedules, risk assessments, and post-implementation reviews. Process Improvement: Continuously improve development processes by evaluating project performance, identifying inefficiencies, and implementing corrective actions Required Qualifications: Experience: 5+ years of experience in technical project management in software development, specifically with .NET and Angular technologies. Proven track record of managing complex technical projects. Technical Skills: Strong understanding of .NET Framework and C# development. Proficient in Angular development for building modern web applications. Experience with DevOps processes and tools (Jenkins, Azure DevOps, Docker, Kubernetes). Strong knowledge of CI/CD pipelines and their implementation. Experience with automated testing frameworks and Quality Assurance processes