Customer Support Specialist – Full-Time (On-Site) 📍 Location: Gurgaon, India Company Description Alaya By Stage3 is a trailblazing lifestyle brand redefining fashion for the bold, expressive Gen-Z generation. Backed by a passionate team of designers and trendsetters, we push the boundaries of style and creativity to empower individuals to embrace their unique identities. Each collection we launch is a statement of innovation, self-expression, and fearless fashion. Join our community as we blend style with substance and turn dreams into reality. Role Overview We’re looking for a proactive Customer Support Specialist to join our team in Gurgaon. In this on-site role, you’ll be the first point of contact for our customers—delivering exceptional service, solving problems, and ensuring a seamless brand experience across all touchpoints. You’ll play a key role in building customer loyalty and turning interactions into long-term relationships. Key Responsibilities Respond to customer inquiries across email, chat, and phone in a timely and professional manner Provide technical support and product-related assistance Resolve issues, handle returns or complaints, and follow up to ensure satisfaction Maintain accurate records of customer interactions and feedback Analyze customer feedback to identify trends and suggest improvements Collaborate with cross-functional teams including design, logistics, and marketing Qualifications 1–3 years of experience in customer support or a similar client-facing role Strong interpersonal and problem-solving skills Excellent written and verbal communication Ability to multitask and stay organized in a fast-paced environment Familiarity with CRM tools and support software is a plus Passion for fashion and experience in the fashion industry is a bonus Show more Show less

Selected Intern's Day-to-day Responsibilities Include Develop and implement social media strategies to increase brand awareness and engagement. Create engaging and compelling content for social media platforms. Optimize content for search engines to drive organic traffic. Monitor and analyze social media trends and performance metrics. Collaborate with the marketing team to coordinate campaigns and promotions. Engage with the online community and respond to customer inquiries. Assist with influencer outreach and partnerships. If you are a self-starter with a passion for fashion and social media, we want to hear from you! About Company: Alaya by Stage3 is India's first social shopping app for next-gen fashion lovers. Find unique fashion, sell your style, and shop with your tribe. We are making shopping fun, social, and less wasteful.

Selected Intern's Day-to-day Responsibilities Include Develop and implement social media strategies to increase brand awareness and engagement. Create engaging and compelling content for social media platforms. Optimize content for search engines to drive organic traffic. Monitor and analyze social media trends and performance metrics. Collaborate with the marketing team to coordinate campaigns and promotions. Engage with the online community and respond to customer inquiries. Assist with influencer outreach and partnerships. If you are a self-starter with a passion for fashion and social media, we want to hear from you! About Company: Alaya by Stage3 is India's first social shopping app for next-gen fashion lovers. Find unique fashion, sell your style, and shop with your tribe. We are making shopping fun, social, and less wasteful.

Selected Intern's Day-to-day Responsibilities Include Develop and implement social media strategies to increase brand awareness and engagement. Create engaging and compelling content for social media platforms. Optimize content for search engines to drive organic traffic. Monitor and analyze social media trends and performance metrics. Collaborate with the marketing team to coordinate campaigns and promotions. Engage with the online community and respond to customer inquiries. Assist with influencer outreach and partnerships. If you are a self-starter with a passion for fashion and social media, we want to hear from you! About Company: Alaya by Stage3 is India's first social shopping app for next-gen fashion lovers. Find unique fashion, sell your style, and shop with your tribe. We are making shopping fun, social, and less wasteful.

Selected Intern's Day-to-day Responsibilities Include Assist with administrative tasks like scheduling and reporting Support project management and track progress Conduct market research and data analysis Coordinate with various departments Help improve business processes Prepare presentations and internal documents About Company: Alaya by Stage3 is India's first social shopping app for next-gen fashion lovers. Find unique fashion, sell your style, and shop with your tribe. We are making shopping fun, social, and less wasteful.

As a Customer Acquisition Executive at Alaya By Stage3, you will play a crucial role in driving growth and expanding our customer base. Your proficiency in English, both spoken and written, will be key in effectively communicating with potential customers and converting leads through email marketing campaigns. Your strong interpersonal skills will help you build relationships with clients and address any issues they may have, showcasing your problem-solving abilities. Your computer skills will be essential in analyzing data and optimizing strategies to acquire new customers. Key Responsibilities Develop and execute strategic plans to acquire new customers Create and implement email marketing campaigns to attract and engage potential clients Communicate with customers through various platforms to promote our brand and services Collaborate with the marketing team to optimize customer acquisition strategies Analyze data to identify trends and opportunities for growth Provide excellent customer service and address any inquiries or concerns promptly Stay up-to-date on industry trends and competition to stay ahead in the market. If you are a motivated and results-driven individual with a passion for customer acquisition and a knack for communication, we want you to join our team at Alaya By Stage3. About Company: Alaya by Stage3 is India's first social shopping app for next-gen fashion lovers. Find unique fashion, sell your style, and shop with your tribe. We are making shopping fun, social, and less wasteful.