Regional Head Operations (PSS07743)

About the client: PSS has been mandated to hire a Regional Head - Operations

Key Responsibilities

• Strategic Leadership
• Define and implement the hospital’s short and long-term strategic vision in alignment with the board's directives.
• Lead organizational growth, expansion, and innovation initiatives across clinical and non-clinical areas.
• Represent the Hospital at industry forums, government bodies, investor meetings, and with external stakeholders.
• Operational Excellence
• Oversee day-to-day hospital operations including clinical services, nursing, diagnostics, facilities, and support departments.
• Ensure operational efficiency, timely delivery of services, and seamless coordination across departments.
• Drive excellence in patient care, safety, and satisfaction through data-backed decisions and clinical quality initiatives.
• Financial Management
• Maintain financial health by optimizing revenue generation, controlling costs, and managing budgets effectively.
• Ensure compliance with statutory and regulatory requirements for financial reporting, tax, and audits.
• Develop business models that ensure profitability, sustainability, and scalability. 4. Medical & Clinical Oversight
• Collaborate closely with the Chief Medical Officer, clinical leadership, and specialty heads to ensure evidence-based practices and clinical outcomes improvement.
• Support medical staff recruitment, retention, training, and performance evaluation.
• Promote a culture of medical ethics, research, and continuous clinical improvement.
• People & Culture
• Build a high-performance culture driven by accountability, integrity, and compassion.
• Ensure talent acquisition, learning & development, and HR policies align with organizational goals.
• Foster leadership development and succession planning at all levels. 6. Compliance & Risk Management
• Ensure hospital operations are compliant with all healthcare regulations, quality accreditation standards (e.g., NABH, JCI), and government health schemes.
• Oversee risk mitigation, legal affairs, internal audits, and corporate governance.
• Stakeholder Management
• Engage with internal and external stakeholders including patients, staff, board members, vendors, visiting consultants and departmental leaders.
• Maintain transparent communication with the Board of Directors through regular updates on financials, operations, and strategic progress.
  

Experience

Education

Skills

• Strategic Thinking & Vision
• Financial & Business Acumen