Location: Nampula, Mozambique
About the role:
The Regional Collections Manager will manage the efforts and processes related to collections of our Sun King EasyBuy products in the field. They will give advice and suggestions on improving customer payments and satisfaction while ensuring that the Company's offer matches end-users expectations. The position will be based in the region, with 80-90% of the time spent in field-related activities working directly with Field Agents and Customers
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Examine regional portfolio and repayment trends provided and lay down daily, weekly, and monthly strategies to drive better collection rates from delinquent customers.
- Mystery market visits to confirm the quality of sales and obtain different insights from different areas to enhance strategic direction to mitigate risks of disabled lamps and repayments.
- Provide a weekly update to Sales and Risk management teams on field interventions performed, results achieved, and customer insights.
- Design, pilot and operationalise collection processes necessary for ensuring better repayments and customer satisfaction.
- Work with Area Business Managers and Energy Officers to repossess products from delinquent customers in cases where direct intervention is required.
- Report any product tampering cases observed in the field through the established process and mechanisms.
- Facilitate reporting and actions to be taken against those perpetrating fraudulent practices in the field, such as product tampering, misinformed sales done by agents etc., as per the processes laid out by the Risk function.
- Provide training to Agents (Energy Officers) on dealing with repossessions and complex customer collection issues.
- Drive operating rhythm to follow up with Agents (Field Officers) to ensure they complete their collection calls and repossession tasks on time.
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A bachelor’s degree in social sciences or related subjects.
- At least two years of work experience, especially in the field. Preferably having worked in the Solar energy Industry, Microfinance or Telecom.
- Strong critical thinking, are very attentive to detail and possess advanced excel skills.
- Ability to collect data and detect fraud.
- Excellent verbal and written communication skills, can fluently communicate in English and Portuguese.
- Are comfortable travelling across the country monthly in the field, working with operations and salesforce.
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Professional growth in a dynamic, rapidly expanding, high-social-impact industry.
- An open-minded, partnership culture made up of talented colleagues who are passionate by the need of innovation towards profound impact on people and the planet.
- A truly multicultural experience: you will have the chance to work with and learn from people from different geographies, nationalities, and backgrounds.
- Structured, tailored learning and development programs that help you become a better mentor, manager, and professional through the Sun Center for Leadership.
We place great importance on sustaining a diverse, inclusive work environment.
We believe that innovation and learning comes from diversity on every spectrum. We work to make sure every Sun King team member knows that they belong, knowing that sustaining a broad workplace requires conscious effort and is a continuous journey, not an end-state.
Sun King recruits, employs, trains, compensates and promotes people based on their experience, skills, effort, and results. We explicitly prohibit discrimination on the basis of race, religion, caste, national origin, color, gender, marital status, family structure, sexual orientation, HIV/AIDS status, or disability.
Sun King is the world’s leading off-grid solar energy company, combining cutting-edge product design, fintech, and field operations to deliver energy access for the 1.8 billion people who live without an affordable and reliable electric-grid connection. Sun King has connected more than 20 million homes to solar power across Africa and Asia, adding over 200,000 homes each month.
Sun King makes solar products affordable to low-income households and businesses via ‘pay-as-you-go’ purchase financing. Sun King installs solar after customers pay a small deposit. Customers then make small, manageable payments of as little as US $0.11 a day via mobile money or cash.
Instead of paying for expensive, polluting, and health-damaging kerosene for lighting or diesel for power, customers unlock savings through accessing solar power and after one to two years of payments, customers own their solar equipment outright. To date, our Sun King solar products have saved customers more than $4 billion cumulatively.
Sun King collects payments digitally through mobile money systems and its 28,000 field agents — over 650,000 payments each day. Embedded electronics inside each Sun King device regulate usage based on payments, similar to the operation of a pre-paid mobile or electricity meter.
From cost-effective solar systems that provide home lighting and phone charging to robust solar inverters that can power high-energy appliances such as laptops, computers, refrigerators, and more, effectively acting as a full stand-in for grid power, Sun King’s products cater to a wide range of income segments and energy needs. Leveraging its proven distribution network and brand, Sun King is expanding its range of products and services to encompass clean cooking, electric mobility, entertainment, and more, aiming to address the needs of our underserved customers.
Sun King employs 2,800 full-time staff in 12 countries, with specialties spanning product design, data science, logistics, customer service, sales, software, operations, and more — all with a passion to serve off-grid families.
Sun King is committed to gender diversity in the workplace. Women represent 44% of Sun King’s workforce.
