Role Overview We are seeking a seasoned and strategic Vice President – International Business Development to lead and expand our footprint in the US markets. This is a high-impact leadership role responsible for driving global revenue growth, building long-term partnerships, and leading enterprise sales efforts in the international BPO space. Key Responsibilities Own and drive business development strategy for the US markets Market Research and Strategic Planning for Customer acquisitions, retentions and growth. Identify, pitch, and close large-scale outsourcing opportunities across verticals (Sales, Customer Support, HR, Legal etc.) Build and manage a strong pipeline of Fortune 1000 and mid-market clients Lead the entire sales cycle – from lead generation and RFP response to contract negotiation and onboarding Collaborate with Operations & Delivery, Finance, HR, Legal, and other teams to design winning proposals Represent Flamingo Infinite at global events, client meetings, and industry forums Mentor and build a high-performing international business development team Ensure Compliances and Legal requirements fulfillment Key Requirements Minimum 15 years of proven experience in BPO/ITES with a strong focus on international business development Minimum 10 years in US market for BPO sales and client services Demonstrated Leadership skills and Strategic thinking capabilities Demonstrated ability to close multi-million-dollar deals with CXO-level stakeholders Expertise in outsourcing services including sales, customer support, HR, legal processes, and advisory verticals Strong business acumen and deep understanding of the global outsourcing ecosystem Deep understanding of prevailing and emerging Technologies in BPO/BPM spaces Excellent communication, leadership, and presentation skills Willingness to travel internationally as required Excellent understanding of BPO service lines including sales, support, advisory, and legal domains Strong command over proposal writing, sales communication, and client engagement Analytical mindset with ability to manage performance metrics and targets Proficient in using CRM tools, MS Office, and sales enablement platforms Show more Show less
This role is for FBTS Executive Search Pvt. Ltd. which is a subsidiary of Flamingo BPO Technology Solutions Ltd. About Flamingo Infinite Group Flamingo Infinite is a brand driven by India’s top industry professionals and supported by a highly experienced Board and Advisory Board, ensuring strong governance and strategic direction. We offer a diversified portfolio of products and services across both the Indian subcontinent and global markets. Our core business domains include: Outsourcing Solutions Technology Solutions Digital Marketing Staffing Solutions Executive Search To ensure sharp focus and scalable growth, each business vertical operates under five specialized companies, enabling us to drive innovation, efficiency, and excellence in every domain. About FBTS Executive Search Pvt. Ltd. (FBTS ES) Under the Flamingo Infinite brand, FBTS ES offers specialized recruitment solutions focused on identifying and placing top-tier talent across leadership and managerial roles. Our key services include: CXO Search to help organizations find visionary leaders who drive strategic growth. Senior Level Hiring to connect businesses with seasoned professionals who offer deep expertise and industry insight. Mid-Level Hiring to build a strong management backbone with talent capable of leading teams and delivering operational excellence. Backed by a deep understanding of diverse industries and a rigorous selection process, we empower organizations to build high-impact leadership teams that drive success and long-term value. Role Summary As CEO, you will lead the company from its foundational stage to a growth-focused, operationally strong, and commercially viable recruitment business. You will be responsible for setting the business vision, owning revenue and profitability, building the team and delivery engine, developing client relationships, and positioning FBTS – Executive Search as a preferred partner for both premium talent search and large-scale recruitment solutions. This role is ideal for someone who understands the duality of high-touch executive search and high-volume delivery models—and knows how to build systems, teams, and trust across both. Key Responsibilities: Strategic Business Leadership Define the business roadmap for full lifecycle hiring (CXO to frontline) and execute it with a clear growth path. Build a multi-sector practice model with distinct verticals for bulk hiring, mid-level recruitment, and leadership search. Create scalable systems, governance models, SLAs, and operational excellence frameworks. Client Acquisition & Expansion Drive new client acquisition across industries with tailored solutions for entry-level, volume, and leadership hiring. Build strategic, consultative relationships with CHROs, Talent Acquisition Heads, and Business Leaders. Lead enterprise account management and ensure repeat business through high delivery satisfaction. Bulk Hiring & Project Delivery Oversight Set up a dedicated bulk hiring vertical to manage high-volume mandates across India. Implement hub-and-spoke delivery models for multi-location hiring (call centers, sales teams, frontline staff, etc.) Use tech-enabled tools and sourcing platforms to reduce TAT and increase efficiency. Practice Leadership (Executive, Mid-Level, Bulk) Build strong recruitment practices across leadership search, lateral hiring, and mass hiring. Develop deep talent intelligence in each sector, including compensation insights and talent pools. Ensure adherence to timelines, quality standards, and delivery KPIs for all mandates. Team Building & Capability Development Hire and manage a team of practice heads, delivery managers, recruiters, and sourcing partners. Build a culture of ownership, collaboration, learning, and performance. Drive upskilling in sourcing, assessment, negotiation, and client handling. Brand Building & Representation Position FBTS – Executive Search as a 360° hiring partner through visibility in forums, job fairs, industry events, and digital campaigns. Collaborate with Flamingo Infinite’s marketing and HR teams for group-wide synergy. Ideal Candidate Profile Experience: 15–20 years in leadership hiring, Operations, Business development and P&L Management. Competencies: Strong commercial acumen and P&L orientation. Ability to drive delivery in both high-quality executive mandates and fast-paced bulk hiring. Expertise in client acquisition, negotiations, and strategic partnerships. Tech-savvy and comfortable with ATS/CRM systems, data-driven decision making, and remote delivery structures. Strong leadership, people management, and stakeholder engagement skills. Email your resume to: vibhavari.bali@flamingoinfinite.com
Hi, We are looking for Sr Manager Accounts and Finance Location: BKC, Mumbai Industry - Micro Finance (NBFC) Position: Senior Finance Professional Budget: Up to ₹37 LPA Experience Required: 15–18+ years (Mandatory: Minimum 12–15 years in NBFC sector only – BFSI experience outside NBFC will not be considered ) Key Responsibilities: 1. Financial Reporting & MIS Prepare, analyze, and present accurate and timely financial statements in compliance with IND AS and internal management requirements. Prepare and present monthly MIS reports for management and stakeholders. Perform variance analysis (budgeted vs actual P&L) and lead root-cause investigations for major deviations. 2. Regulatory Compliance Ensure accurate and timely filing of all regulatory returns as per RBI norms and other applicable frameworks. Stay abreast of financial regulatory changes and maintain 100% compliance across all reporting dimensions. 3. Audit Management Lead statutory , internal , and tax audits to closure, including resolution of audit queries. Act as the primary liaison with auditors and provide all required documentation in a timely manner. 4. Cross-functional Collaboration Work closely with other departments to maintain smooth financial operations and implement cost controls. Offer financial insights and data-backed recommendations to support business strategies and operational decisions. Profile Requirements: A highly experienced senior finance leader with 15–18+ years of overall work experience. A minimum of 12–15 years of experience in the NBFC sector is mandatory . Strong hands-on expertise in IND AS, RBI compliances, financial reporting, and audit closure. Strategic mindset with strong analytical and leadership skills. If the profile suits you kindly share your cv on kranti.gaware@flamingoinfinite.com
As a Regional Head of Collections at our company, you will play a crucial role in overseeing and directing field collection operations across a large geographic region. Your responsibilities will include managing a team of Area Managers, Team Leaders, and Field Agents to optimize debt recovery, streamline operations, and ensure compliance with legal and company policies. You will be responsible for developing and implementing strategic plans for the region, collaborating with senior management to align operations with overall business objectives, and regularly assessing market trends and economic conditions to adjust strategies as needed. Your leadership skills will be put to the test as you mentor and manage a team of Area Managers, set performance goals, track progress, and conduct regular performance reviews to ensure that collection targets are met. Additionally, you will oversee and track the performance of all teams within the region, identifying areas for improvement and implementing corrective measures when necessary. Operational oversight will be a key aspect of your role, as you will need to ensure efficient and cost-effective field operations, monitor budgets, and standardize processes to maintain consistency across the region. You will also be responsible for handling high-priority cases or issues escalated by your team, analyzing data to identify performance indicators and opportunities for improvement, ensuring compliance with company policies and legal standards, and developing training programs for staff to promote continuous improvement and professional development. To excel in this role, you will need exceptional leadership and management skills, strategic thinking, problem-solving abilities, strong communication and negotiation skills, technical proficiency, and knowledge of compliance and legal requirements. Personal attributes such as integrity, professionalism, results-orientation, adaptability, and flexibility will also be essential. This position will primarily be office-based with regular travel across the region to visit Area Managers, team leaders, and key clients. Flexibility to work extended hours and travel frequently will be required to manage multiple locations within the region. If you have a Bachelor's Degree and at least 10 years of experience in collections, along with a passion for building high-performing teams and achieving exceptional results, we encourage you to apply for this critical role in our company. Join us in maximizing recovery rates and supporting our company's financial health through strategic oversight, leadership, and operational excellence in field collection operations.,
The role requires you to handle sensitive information related to employee salaries, therefore it is crucial to maintain confidentiality and demonstrate trustworthiness. You should have good hearing capabilities to effectively listen to employee and client queries and grievances, providing suitable solutions. Teamwork skills are essential, as you will be working closely with other team members. It is important to have strong interpersonal skills, maintain a professional demeanor, and understand the pressures and priorities of your colleagues. Being organized is key, as you should have the ability to manage your time effectively and complete tasks on schedule. Additionally, you should bring energy, enthusiasm, and a proactive attitude to the role. Attention to detail is important in ensuring thoroughness and accuracy in task completion. Cost consciousness is valued, as you should be aware of expenditures and be able to identify unnecessary spending. A systematic follow-up mechanism is required to ensure that work is completed on time. Knowledge and understanding of labor laws and statutory requirements across various states in India are beneficial. Qualifications for this role include a Bachelor's degree in accounting, mathematics, HR, or an MBA. Experience in dealing with clients and resolving issues is preferred. This role operates in a regular office environment.,
Location: West (Mumbai) & South (Bangalore) JOB PURPOSE: We are seeking a dynamic and experienced Regional Manager to oversee and direct field collection operations for a large geographic region, managing multiple Area Managers, Team Leaders, and Field Agents. This senior leadership role focuses on implementing regional strategies to optimize debt recovery, streamline operations, and ensure compliance with legal and company policies. The Regional Manager is responsible for setting performance targets, managing resources, analyzing data, and ensuring that the region meets or exceeds its financial objectives. Additionally, the role involves mentoring Area Managers and maintaining effective communication with upper management. KEY RESPONSIBILITIES: Regional Strategy and Planning: Develop and implement strategic plans for the region to meet collection goals and optimize performance. Collaborate with senior management to align regional operations with the company’s overall business objectives. Regularly assess market trends, debtor behavior, and regional economic conditions to adjust strategies. Leadership of Area Managers: Lead, mentor, and manage a team of Area Managers responsible for overseeing their respective teams of Team Leaders and Field Agents. Set clear goals, KPIs, and performance expectations for Area Managers and monitor progress. Conduct regular performance reviews with Area Managers and provide coaching and guidance to improve their leadership capabilities. Performance Management: Oversee and track the performance of all teams within the region to ensure collection targets are met. Review performance data from Area Managers and Team Leaders, identifying trends, areas for improvement, and successes. Address underperforming areas by implementing corrective measures, reallocating resources, or adjusting strategies. Operational Oversight: Ensure efficient and cost-effective field operations, including travel, logistics, and resource management for all teams in the region. Monitor operational budgets, ensuring adherence to financial plans and optimizing costs without compromising performance. Standardize processes across the region to maintain consistency in field operations and collection methods. Escalation Management: Handle high-priority cases or issues escalated by Area Managers, Team Leaders, or Field Agents. Resolve disputes or negotiations involving large debts, sensitive clients, or legal concerns. Collaborate with legal and compliance teams to handle cases that may require legal action. Data Analysis and Reporting: Analyze data from across the region to identify key performance indicators, trends, and opportunities for improvement. Provide detailed reports to senior management on regional performance, challenges, and financial outcomes. Use data-driven insights to refine collection strategies and optimize resource allocation. Compliance and Risk Management: Ensure that all collection activities in the region comply with company policies, local regulations, and legal standards. Conduct regular audits of field operations to verify compliance and mitigate risks. Implement and enforce risk management protocols to safeguard the company’s interests and reputation. Training and Development: Work with HR and training departments to develop and deliver training programs for Area Managers, Team Leaders, and Field Agents. Ensure that all staff are up-to-date on debt collection laws, ethical practices, and the latest tools/technologies. Promote a culture of continuous improvement and professional development within the region. Client and Stakeholder Management: Build and maintain strong relationships with key clients, partners, and stakeholders in the region. Act as the senior point of contact for clients or customers with issues related to collections, ensuring their concerns are addressed effectively. Collaborate with other departments (finance, legal, customer service) to resolve issues or implement company-wide initiatives. Growth and Expansion: Identify new opportunities to expand field operations or improve collection rates within the region. Develop plans for expanding into new markets or regions as part of the company’s growth strategy. Recommend resource allocation changes, technology investments, or team expansions to improve overall regional performance. Skills Required: Leadership and Management Skills: Exceptional leadership skills with the ability to manage and mentor a large and diverse team of Area Managers and Team Leaders. Experience in conducting performance reviews, providing feedback, and implementing development plans. Strong decision-making skills, particularly in high-pressure situations. Strategic Thinking and Problem-Solving: Strong ability to think strategically, set long-term goals, and implement effective plans to achieve them. Excellent problem-solving skills to address operational inefficiencies, underperformance, or client issues. Analytical mindset with the ability to make data-driven decisions. Communication and Negotiation: Excellent written and verbal communication skills, capable of engaging with senior management, clients, and field staff. High-level negotiation skills for resolving disputes, handling escalated cases, and closing significant debts. Technical Skills: Proficiency in data analytics, financial reporting tools, and CRM/collections software. Ability to manage mobile technologies and systems used for field operations. Proficient in Microsoft Office Suite (Excel, Word, PowerPoint) for reporting and analysis. Compliance and Legal Knowledge: Strong understanding of debt collection laws, compliance regulations, and industry standards. Familiarity with risk management practices and legal proceedings related to debt recovery. Personal Attributes: High level of integrity and professionalism. Results-oriented with a focus on achieving and exceeding financial targets. Ability to manage high workloads and maintain attention to detail under pressure. Adaptable, flexible, and capable of working in a fast-paced environment. Work Environment: Primarily office-based with regular travel across the region to visit Area Managers, team leaders, and key clients. Frequent travel may be required to manage multiple locations within the region. Requires the flexibility to work extended hours, especially during key reporting periods or to resolve urgent cases. Performance Indicators: Overall debt recovery rate for the region. Achievement of regional collection goals and KPIs. Operational efficiency and cost management. Compliance with legal and company policies across all teams. Client and customer satisfaction and retention. Performance of Area Managers and their respective teams. Career Path: National Operations Head or National Collections Manager. Senior roles in financial services, risk management, or operations. Executive leadership roles (e.g., Vice President or Director of Collections). This role is critical for ensuring that the company's field collection operations are effective and efficient across the entire region. The Regional Manager must combine strategic oversight, leadership, and operational excellence to maximize recovery rates and support the company's overall financial health. Qualification: Educational Qualification: Bachelor's degree Experience: 10 years of experience in collections.
Tips: We are seeking 4 dynamic Regional Recruitment Managers to lead and execute recruitment operations across North, South, East, and West India . Each Regional Recruitment Manager will be responsible for delivering hiring targets for Call Center staff, Field Collections staff, and Management staff within their respective regions , ensuring process efficiency, stakeholder alignment, and candidate quality. All 4 positions are based in Mumbai. Responsibilities Regional Recruitment Delivery: Own the end-to-end hiring responsibility for the assigned region. Ensure timely closure of manpower requirements for Call Center Agents, Field Staff, and Management roles . Work closely with business heads, regional leadership, and functional stakeholders to understand workforce plans and hiring priorities. Maintain strong pipelines for volume hiring to support fast-paced operational needs . Vendor & Partner Management: Coordinate and manage recruitment vendors and staffing partners in the region. Monitor performance of external agencies to ensure quality and timely supply of candidates. Negotiate commercials and ensure adherence to recruitment SLAs and compliance norms. Process & Stakeholder Coordination: Collaborate with National Recruitment Coordinator to align hiring efforts with national targets and processes . Coordinate interviews, assessments, offer rollouts, and onboarding activities at the regional level. Ensure a seamless recruitment experience for candidates and hiring managers. MIS & Reporting: Maintain accurate and updated recruitment dashboards and trackers for the region. Report progress, hiring status, bottlenecks, and forecasts regularly to the National Recruitment Coordinator. Analyze hiring trends, attrition data, and market intelligence to inform recruitment strategy. Compliance & Documentation: Ensure recruitment practices comply with organizational policies and statutory requirements. Verify and maintain documentation for all new hires (KYC, employment records, etc.). Support background verification and joining formalities for new employees. Education: Bachelor’s degree in Human Resources, Business Administration, or related field. MBA/PG in HR is preferred but not mandatory. Experience: 3–5 years of experience in regional / multi-location recruitment operations , preferably in BPO, logistics, field staff hiring, or high-volume recruitment environments . Proven experience in managing vendor partners and high-volume hiring pipelines. Prior experience hiring for Call Center and Field Collection profiles is highly desirable. Skills & Competencies: Strong understanding of recruitment processes and best practices. Ability to manage high hiring volumes and tight timelines. Excellent communication and relationship-building skills. Strong organizational, planning, and multi-tasking capabilities. Proficiency in Excel, recruitment MIS, and applicant tracking systems (ATS). Results-oriented with a sense of urgency and accountability.
As a State Head Collections, you will play a crucial role in overseeing and directing field collection operations in a large geographic region spanning West Bengal, Delhi, Orissa, Andhra Pradesh, Gujarat, Karnataka, Kerala, and Mumbai. Your main responsibility will be to lead multiple Team Leaders and Field Agents, implementing state strategies to optimize debt recovery, streamline operations, and ensure compliance with legal and company policies. Your key responsibilities will include implementing strategic plans, collaborating with senior management, and assessing market trends to adjust strategies. You will lead a team of Area Managers, set clear goals and performance expectations, and monitor progress through regular performance reviews and coaching sessions. You will oversee and track the performance of all teams within the region to ensure collection targets are met. By analyzing performance data, identifying trends, and addressing underperforming areas, you will implement corrective measures and adjust strategies as needed. Efficient and cost-effective operational oversight will be crucial, including managing travel, logistics, and resource allocation. You will handle high-priority cases, resolve disputes, and collaborate with legal and compliance teams when necessary. Data analysis and reporting will play a significant role in refining collection strategies and optimizing resource allocation. Compliance with company policies, local regulations, and legal standards, as well as ensuring risk management protocols are enforced, will be essential aspects of your role. You will work closely with HR and training departments to develop and deliver training programs, ensuring staff are up-to-date on debt collection laws and ethical practices. Building and maintaining strong relationships with clients, partners, and stakeholders, as well as identifying opportunities for growth and expansion, will also be part of your responsibilities. To excel in this role, you will need exceptional leadership and management skills, strategic thinking abilities, strong communication and negotiation skills, proficiency in technical tools, compliance and legal knowledge, as well as personal attributes like integrity, professionalism, results-orientation, and adaptability.,
You are seeking dynamic Regional Recruitment Managers to lead and execute recruitment operations across North, South, East, and West India. As a Regional Recruitment Manager, you will be responsible for delivering hiring targets for Call Center staff, Field Collections staff, and Management staff within your respective region. This includes ensuring process efficiency, stakeholder alignment, and candidate quality. These positions are all based in Mumbai. In this role, you will own the end-to-end hiring responsibility for your assigned region. This involves ensuring timely closure of manpower requirements for Call Center Agents, Field Staff, and Management roles. You will work closely with business heads, regional leadership, and functional stakeholders to understand workforce plans and hiring priorities. It is important to maintain strong pipelines for volume hiring to support fast-paced operational needs. You will also be responsible for coordinating and managing recruitment vendors and staffing partners in your region. This includes monitoring the performance of external agencies to ensure quality and timely supply of candidates. Negotiating commercials and ensuring adherence to recruitment service level agreements (SLAs) and compliance norms are key aspects of this role. Collaboration with the National Recruitment Coordinator is essential to align hiring efforts with national targets and processes. You will coordinate interviews, assessments, offer rollouts, and onboarding activities at the regional level. Ensuring a seamless recruitment experience for candidates and hiring managers is a critical part of your responsibilities. Maintaining accurate and updated recruitment dashboards and trackers for the region is important. You will report progress, hiring status, bottlenecks, and forecasts regularly to the National Recruitment Coordinator. Analyzing hiring trends, attrition data, and market intelligence to inform recruitment strategy is also part of your role. You must ensure that recruitment practices comply with organizational policies and statutory requirements. Verifying and maintaining documentation for all new hires such as KYC and employment records is necessary. Supporting background verification and joining formalities for new employees is also expected. The ideal candidate will have a Bachelor's degree in Human Resources, Business Administration, or a related field. An MBA/PG in HR is preferred but not mandatory. You should have at least 3-5 years of experience in regional/multi-location recruitment operations, preferably in BPO, logistics, field staff hiring, or high-volume recruitment environments. Proven experience in managing vendor partners and high-volume hiring pipelines is essential. Prior experience in hiring for Call Center and Field Collection profiles is highly desirable. Key skills and competencies include a strong understanding of recruitment processes and best practices, the ability to manage high hiring volumes and tight timelines, excellent communication and relationship-building skills, strong organizational, planning, and multitasking capabilities, proficiency in Excel, recruitment MIS, and applicant tracking systems (ATS), as well as being results-oriented with a sense of urgency and accountability.,
Company Description At Flamingo BPO Technology Solutions Ltd., we redefine the outsourcing industry on a global scale with a team driven by passion and innovation. Our leadership boasts a wealth of experience from top corporations, guiding us with a strategic vision. We deliver unparalleled services to meet the diverse needs of our global clientele using cutting-edge technology and expert talent. Our services include contact center operations, process center, field services, technology solutions, digital marketing, staffing solutions, HRMS software, executive search, legal services, and advisory & consulting. Role Description This is a full-time, on-site role located in Kolkata for a Recovery Agent . The Recovery Agent will handle debt collections, perform financial analysis, and communicate effectively with customers to negotiate payment plans. Daily tasks include reviewing overdue accounts, contacting customers to recover outstanding debts, maintaining accurate records of communication, and providing excellent customer service throughout the debt recovery process.
We are looking for a Regional Head Collections to lead collections operations in Kolkata on a full-time basis. As the Regional Head, you will be responsible for managing Area Managers, Team Leaders, and Field Agents to drive debt recovery, ensure compliance, and optimize performance. Your key responsibilities will include developing and executing regional collection strategies, leading and mentoring Area Managers to meet collection goals, monitoring performance, identifying issues, and implementing solutions, overseeing field operations, managing resources effectively, handling escalated cases and legal matters, analyzing data to improve collection strategies, ensuring compliance with legal and company standards, and collaborating on staff training and development. To qualify for this position, you should have a Bachelor's Degree, 10+ years of collections or related experience, strong leadership, communication, and problem-solving skills, proficiency in data analysis, CRM software, and Microsoft Office, and knowledge of debt collection laws and compliance regulations. If you are interested in this opportunity, please revert with your updated CV to kranti.gaware@flamingoinfinite.com. Thank you.,
We are looking for a Regional Head Collections to lead collections operations in a large region based in Kolkata. As the Regional Head, you will be responsible for managing Area Managers, Team Leaders, and Field Agents to drive debt recovery, ensure compliance, and optimize performance. Your key responsibilities will include developing and executing regional collection strategies, leading and mentoring Area Managers to meet collection goals, monitoring performance and implementing solutions, overseeing field operations, managing resources effectively, handling escalated cases and legal matters, analyzing data to improve collection strategies, ensuring compliance with legal and company standards, and collaborating on staff training and development. To be successful in this role, you should have a Bachelor's Degree and at least 10 years of collections or related experience. You should possess strong leadership, communication, and problem-solving skills, as well as proficiency in data analysis, CRM software, and Microsoft Office. Knowledge of debt collection laws and compliance regulations is also required. If you are interested in this opportunity, please revert with your updated CV to kranti.gaware@flamingoinfinite.com. Thank you.,
Company Description Flamingo Infinite is dedicated to redefining the outsourcing industry on a global scale. Our team, driven by passion and enthusiasm, empowers businesses worldwide with the tools and resources needed to succeed. With a blend of cutting-edge technology, expert talent, and unwavering dedication to client satisfaction, our services include Contact Center, Process Center, Field Services, Technology Solutions, Digital Marketing, Staffing Solutions, HRMS Software, Executive Search, Legal Services, and Advisory & Consulting. We cater to both domestic and international clients aiming for operational excellence and growth. Role Description This is a full-time on-site role for a Payroll Specialist located in Mumbai. The Payroll Specialist will be responsible for payroll processing, managing payroll administration, handling payroll taxes, administering garnishments, and providing payroll services. Daily tasks include ensuring accurate and timely payroll processing, maintaining payroll records, and addressing payroll-related inquiries and issues. Qualifications Proficiency in Payroll Processing and Payroll Administration Knowledge in managing Payroll Taxes and Garnishments Experience providing Payroll Services Strong attention to detail and accuracy Excellent organizational and time management skills Ability to work independently and collaboratively Bachelor's degree in Accounting, Finance, Business Administration, or related field Previous experience in payroll within the outsourcing industry is a plus
As a State Head Collections, you will be responsible for overseeing and directing field collection operations in a large geographic region. Your main focus will be on implementing state strategies to optimize debt recovery, streamline operations, and ensure compliance with legal and company policies. Your key responsibilities will include implementing strategic plans, leading a team of Area Managers, managing performance, overseeing operational efficiency, handling escalations, analyzing data, ensuring compliance, providing training and development, managing client relationships, and identifying opportunities for growth and expansion. To excel in this role, you will need exceptional leadership and management skills, strategic thinking abilities, strong communication and negotiation skills, proficiency in technical tools and software, knowledge of compliance and legal requirements, as well as personal attributes such as integrity, results orientation, adaptability, and attention to detail. If you are looking for a challenging and rewarding opportunity to lead a dynamic team and drive debt collection operations to new heights, this role could be a perfect fit for you. Join us in our mission to achieve excellence in debt recovery while maintaining the highest standards of compliance and stakeholder satisfaction.,
*Job Title*: Executive / Assistant Manager – API & Pharma Operations *Location*: Andheri West, Mumbai HQ, with travel to Pithampur Plant *Experience Required*: 3 – 5 Years *Contact*: +91 75066 34880 *Email:* business@sr-globalhr.com *About the Role* We are seeking a dynamic professional with hands-on experience in managing end-to-end API processes, from raw material sourcing to finished goods. The ideal candidate will also be responsible for overseeing nutraceutical and pharma operations and coordinating with our loan license manufacturing partner in Pithampur for tablets and capsules. This role requires strong technical knowledge, operational oversight, and the ability to coordinate between internal teams and external manufacturing units. *Key Responsibilities* • Oversee and manage the complete API production process – from raw material procurement, manufacturing, to final product delivery. • Coordinate with internal teams for nutraceutical and pharma operations to ensure compliance and smooth execution. • Liaise with the loan license manufacturing unit in Pithampur for production of tablets and capsules, ensuring adherence to timelines, quality standards, and regulatory requirements. • Conduct periodic plant visits (1–2 times per month) to monitor operations, resolve issues, and ensure smooth coordination with the manufacturing partner. • Ensure compliance with GMP, GLP, and other regulatory guidelines applicable to pharmaceuticals and nutraceuticals. • Collaborate with QA/QC, R&D, supply chain, and other cross-functional teams to ensure operational efficiency. • Prepare and maintain documentation for audits, regulatory submissions, and internal reporting. • Identify areas for process improvement and drive efficiency in manufacturing and operations. *Key Requirements* • Bachelor’s / Master’s degree in Pharmacy, Chemistry, Chemical Engineering, or related field. • 3–5 years of relevant experience in API manufacturing / pharma / nutraceuticals. • Hands-on knowledge of manufacturing operations, technology transfer, and regulatory compliance. • Experience in managing third-party / loan license manufacturing will be an added advantage. • Strong communication, coordination, and vendor management skills. • Willingness to travel to Pithampur plant once or twice a month. *What We Offer* • Opportunity to lead end-to-end operations across API, pharma, and nutraceutical projects. • Exposure to loan license manufacturing and cross-functional operations. • A dynamic work environment with growth opportunities.
About the Role We are looking for a Payroll Manager to lead end-to-end payroll operations for a large and diverse workforce (blue and white collar). The role involves managing salary processing, compliance, HRMS systems, creating CTC structures, managing employee GHI, and answering employee queries while ensuring accuracy, timeliness, and statutory adherence. Key Responsibilities Manage monthly payroll cycle, F&F, and statutory filings. Ensure compliance with PF, ESIC, PT, gratuity, bonus, and other labour laws. Maintain HRMS/payroll systems and drive process efficiency. Address employee payroll queries and support business teams. Manager GHI inputs month on month Create CTC structures / offer letters Prepare payroll MIS, variance analysis, and dashboards. What We’re Looking For MBA/PG in HR/Finance/Commerce. 5–10 years’ payroll experience handling 1000+ employees. Strong knowledge of Indian labour laws and compliance. Hands-on experience with payroll/HRMS software. Detail-oriented, analytical, and good at stakeholder management.
As a State Head Collections, your primary role will involve overseeing and directing field collection operations within a large geographic region. You will be responsible for managing multiple Team Leaders and Field Agents, with a focus on implementing state strategies to optimize debt recovery, streamline operations, and ensure compliance with legal and company policies. Your key responsibilities will include: - Implementing strategic plans for the region to meet collection goals and optimize performance, collaborating with senior management to align state operations with the company's overall business objectives. - Leading, mentoring, and managing a team of Area Managers responsible for overseeing their respective teams of Team Leaders and Field Agents, setting clear goals and performance expectations. - Overseeing and tracking the performance of all teams within the region to ensure collection targets are met, addressing underperforming areas and implementing corrective measures. - Ensuring efficient and cost-effective field operations, monitoring operational budgets, and standardizing processes across the region to maintain consistency in field operations and collection methods. - Handling high-priority cases or issues escalated by Area Managers, resolving disputes or negotiations involving large debts, sensitive clients, or legal concerns. - Analyzing data from across the region to identify key performance indicators, trends, and opportunities for improvement, providing detailed reports to senior management. - Ensuring that all collection activities in the region comply with company policies, local regulations, and legal standards, conducting regular audits of field operations. - Working with HR and training departments to develop and deliver training programs for staff, promoting a culture of continuous improvement and professional development. - Building and maintaining strong relationships with key clients, partners, and stakeholders in the region, acting as the senior point of contact for clients with issues related to collections. - Identifying new opportunities to expand field operations or improve collection rates within the region, developing plans for expanding into new markets or regions. Skills Required: - Exceptional leadership and management skills, with the ability to manage and mentor a large team. - Strong strategic thinking and problem-solving abilities, with an analytical mindset and data-driven decision-making skills. - Excellent communication and negotiation skills, capable of engaging with stakeholders at all levels. - Proficiency in data analytics, financial reporting tools, and CRM/collections software. - Strong understanding of debt collection laws, compliance regulations, and industry standards. Personal Attributes: - High level of integrity and professionalism. - Results-oriented with a focus on achieving and exceeding financial targets. - Ability to manage high workloads and maintain attention to detail under pressure. - Adaptable, flexible, and capable of working in a fast-paced environment.,
Business Lines : Collections & Verification Services, Customer Support, CX Management, and Operations Outsourcing Role Overview The Vice President – Business Development will drive revenue growth and client partnerships across Flamingo BPO’s Collections, Verification, Customer Support, and CX Operations verticals. This leadership role combines strategic business acquisition with operational understanding to ensure sustainable growth, strong client relationships, and seamless delivery. The VP will work closely with the CEO, CHRO, COO, and Operations Heads to shape go-to-market strategies, anchor large deals, and expand Flamingo’s footprint across BFSI, Fintech, Telecom, and allied industries. Key Responsibilities Business Development & Revenue Growth Own the sales strategy and revenue targets across Collections, Verification, and CX businesses. Identify, prospect, and close large enterprise accounts in BFSI, NBFC, Fintech, Telecom, and E-commerce. Develop proposals, RFP responses, and solution designs in collaboration with Ops, Finance, and HR. Build strong C-suite relationships with clients to anchor long-term partnerships. Strategic Account Management Drive wallet share expansion in existing accounts through cross-sell and up-sell opportunities. Act as client partner for top 10 strategic accounts, ensuring client satisfaction and retention. Work with delivery heads to align SLAs, cost structures, and client expectations. Solution Design & Operations Alignment Translate client requirements into workable solutions (collections strategies, verification models, CX programs). Partner with Operations, Technology, and HR to ensure staffing, compliance, and delivery readiness. Develop pricing models and commercial constructs balancing competitiveness and profitability. Leadership & Market Positioning Represent Flamingo BPO in industry forums, client events, and networking platforms. Mentor and build a high-performing business development team (managers, RFP leads, client partners). Provide market intelligence and competitor insights to guide business strategy. Governance & Reporting Track pipeline, forecast accuracy, and deal conversion through structured MIS. Report quarterly to the CEO and Board on growth, pipeline health, and new market opportunities. Ensure contracts, commercials, and compliance are aligned with Flamingo’s policies. Desired Candidate Profile Education : MBA (Sales/Marketing/Operations preferred). Experience : 15–20 years of proven success in business development and account management in BPO/ITES, with at least 5 years in a leadership role. Strong domain expertise in Collections, Verification, CX, or Customer Support outsourcing. Demonstrated ability to close large deals (₹50 Cr+ annual contracts). Track record of building CXO-level relationships across BFSI, Telecom, and Fintech sectors. Understanding of BPO operations, compliance, and delivery models (onshore, offshore, field). Strong financial acumen to design commercials, pricing, and profitability frameworks. Exceptional communication, negotiation, and leadership skills.
The role of DRA Collection Executive is a full-time on-site position based in Vasai Virar. As a DRA Collection Executive, you will be responsible for credit control, debt collection, and maintaining effective communication with clients. Your role will require strong analytical skills and a solid finance background to efficiently manage collections. To excel in this position, you should possess Credit Control and Debt Collection skills, along with strong Communication skills and Analytical Skills. A minimum qualification of HSC/Graduate is required, along with prior experience in debt recovery. Your ability to negotiate and resolve conflicts, as well as your attention to detail and time management skills, will be essential for success in this role. In addition to the DRA Collection Executive role, there are opportunities available for Customer Support/Collection Executives (non-DRA) in a voice process. Candidates for this position should have a minimum of 6 months to 1 year of experience in telecalling, customer support, or collections, along with a qualification of HSC or Graduate. For those interested in a leadership role, there are openings for Collection Team Leaders in a voice process. Candidates applying for this position should have 1-2 years of proven team-handling experience, with a requirement to have been a team leader on paper. A minimum qualification of HSC/Graduation is mandatory for this role.,
Job Title : Quality Civil Engineer Job Location : Mumbai / Bangalore Interested Candidates Can Connect on 9594261198 (WhatsApp) or hrsupport@sr-globalhr.com Role Description This is a full-time on-site role for a Sales Officer / Sales Engineer located in Bengaluru. The Sales Officer / Sales Engineer will be responsible for managing customer service, generating leads, handling sales operations, performing channel sales activities, and maintaining effective communication with clients. The role involves understanding client needs, providing appropriate solutions, and achieving sales targets through effective strategies. Qualifications Customer Service and Communication skills Lead Generation and Sales Operations experience Understanding of Channel Sales strategies Strong interpersonal skills Ability to work independently as well as part of a team Analytical and problem-solving abilities Bachelor’s degree in Business Administration, Marketing, Engineering, or related field Experience of Fly-Ash / GGBS sales across RMC industry is a plus