State Head Collections

As a State Head Collections, you will play a crucial role in overseeing and directing field collection operations in a large geographic region spanning West Bengal, Delhi, Orissa, Andhra Pradesh, Gujarat, Karnataka, Kerala, and Mumbai. Your main responsibility will be to lead multiple Team Leaders and Field Agents, implementing state strategies to optimize debt recovery, streamline operations, and ensure compliance with legal and company policies. Your key responsibilities will include implementing strategic plans, collaborating with senior management, and assessing market trends to adjust strategies. You will lead a team of Area Managers, set clear goals and performance expectations, and monitor progress through regular performance reviews and coaching sessions. You will oversee and track the performance of all teams within the region to ensure collection targets are met. By analyzing performance data, identifying trends, and addressing underperforming areas, you will implement corrective measures and adjust strategies as needed. Efficient and cost-effective operational oversight will be crucial, including managing travel, logistics, and resource allocation. You will handle high-priority cases, resolve disputes, and collaborate with legal and compliance teams when necessary. Data analysis and reporting will play a significant role in refining collection strategies and optimizing resource allocation. Compliance with company policies, local regulations, and legal standards, as well as ensuring risk management protocols are enforced, will be essential aspects of your role. You will work closely with HR and training departments to develop and deliver training programs, ensuring staff are up-to-date on debt collection laws and ethical practices. Building and maintaining strong relationships with clients, partners, and stakeholders, as well as identifying opportunities for growth and expansion, will also be part of your responsibilities. To excel in this role, you will need exceptional leadership and management skills, strategic thinking abilities, strong communication and negotiation skills, proficiency in technical tools, compliance and legal knowledge, as well as personal attributes like integrity, professionalism, results-orientation, and adaptability.,