Job Title: Area Collection Manager NBFC Debt Recovery Department: Collections & Recovery Reports To: Regional Collection Manager / Zonal Head Required Location: SOUTH: GUNTUR, ANANTAPUR, BENGALURU (BANGALORE) RURAL, BELLARY CHAMARAJANAGAR, KARAIKAL, JAGTIAL, JANGAON, MEDAK NORTH: CENTRAL DELHI, BETUL, AGAR, ALIRAJPUR, BATHINDA EAST: BALESWAR, BARDHAMAN, HOWRAH WEST: AHMEDABAD, DADRA & NAGAR HAVELI, ANAND, AURANGABAD, BHANDARA, AHMED NAGAR, KOLHAPUR Job Summary: The Area Collection Manager is responsible for overseeing and managing the collections and recovery operations for a designated geographical area. This includes ensuring timely debt recovery, minimizing non-performing assets (NPAs), handling delinquent accounts, and leading a team of collection officers and field agents to achieve targeted recovery rates. Key Responsibilities: Develop and implement effective collection strategies and recovery plans across the assigned area. Monitor and ensure performance of collection teams to achieve recovery targets. Coordinate with legal and compliance departments for handling escalated delinquent accounts. Analyze area-level data to identify trends, issues, and opportunities for improvement. Regularly visit field locations to support and supervise on-ground recovery efforts. Ensure adherence to all regulatory and internal compliance guidelines. Maintain accurate documentation and reporting of recovery actions and status. Key Skills & Competencies: Strong knowledge of NBFC collection processes and regulatory guidelines. Excellent leadership, team management, and interpersonal skills. Analytical mindset with data-driven decision-making. Good negotiation and conflict-resolution skills. Proficient in MS Office and recovery software systems. Have to manage exiting field officers and need to make your core team by your own references. Qualifications: Bachelor’s degree (Finance, Business Administration or related field); MBA preferred. 3–5 years of relevant experience in collections/debt recovery, preferably in NBFCs or financial institutions. Proven track record in managing high-performing collection teams. Interested candidate can reach out on below mentioned details. SPOC : Janhavi Patil Contact No : 9819780457 Mail ID : janhavi.patil@integrofinserv.com

Design, develop, and maintain MIS reports and dashboards for various departments. Analyze large datasets to extract actionable insights and trends. Automate recurring reports using tools like Excel, Power BI, or SQL-based platforms. Coordinate with different departments to understand reporting requirements and ensure accurate and timely delivery. Monitor KPIs and performance metrics; raise flags on deviations or anomalies. Ensure data integrity and accuracy across all reports and databases. Support management in business reviews, planning, and forecasting by providing relevant data. Prepare and present analytical reports to senior management. Maintain confidentiality and ensure data security protocols are followed.

Develop and implement Manage the end-to-end collections process , including early-stage collections, recovery, and legal escalation. Monitor portfolio health Lead, train, and manage collections teams (field and tele-collections) to achieve targets and maintain compliance standards. Segment customers Collaborate with Credit, Legal, Compliance, and Customer Service to resolve disputes, reduce churn, and maintain customer satisfaction. Ensure adherence to regulatory requirements

Responsibilities: Manage and maintain the Directors calendar, including scheduling internal and external meetings, appointments, and travel. Prepare high-quality documents, presentations, reports, and correspondence on behalf of the Director. Screen emails, calls, and inquiries, responding on behalf of the Director where appropriate. Coordinate logistics for meetings, including agenda preparation, minutes, and follow-up actions. Liaise with internal teams and external stakeholders to ensure timely communication and task completion. Assist in project tracking, departmental planning, and performance reporting. Handle confidential information with integrity and discretion. Support in the preparation and coordination of board or leadership meetings as needed. Manage expense reporting, invoice processing, and budgeting tasks related to the Director’s office. Take initiative to improve administrative processes and support efficiency in the Director’s workflow. Qualifications & Skills: Proven experience as an Executive Assistant or similar role supporting senior leadership. Exceptional organizational and time-management skills. Excellent written and verbal communication abilities. High proficiency in Microsoft Office Suite (Outlook, Word, Excel, PowerPoint) and digital collaboration tools (e.g., Zoom, Teams, Google Workspace). Strong attention to detail and ability to prioritize in a fast-paced environment. Ability to handle confidential information with discretion. Professional demeanour, with the ability to interact effectively with stakeholders at all levels. Role & responsibilities Preferred candidate profile

Responsibilities: - Contact customers who have defaulted on their loans and negotiate payment arrangements - Provide excellent customer service while effectively communicating the consequences of non-payment and encouraging prompt repayment - Maintain accurate and up-to-date records of all customer interactions and collections activities - Follow up proactively with customers to ensure timely and regular payments - Collaborate with other departments within the organization, such as legal and finance, to resolve escalated collection issues - Adhere to all relevant laws, regulations, and company policies during the collections process - Meet or exceed assigned collection targets on a regular basis Role & responsibilities Preferred candidate profile

Lead and manage team of field collection officer across assigned locations. Train the field officers in collection tactis, legal escalations, protocol and digital recovery tools. coordinate bulk assignments of cases to external counsel, ensure eccurate documentation of adherence to protocols, Experience in handling legal cases civil/criminal laws.

Conduct regular field visits to follow up on overdue payments and recover outstanding loans. Meet with clients to understand repayment challenges and negotiate suitable payment plans. Educate clients on loan terms, repayment schedules, and consequences of default. Maintain accurate records of collection activities and submit daily/weekly reports. Work closely with the credit and legal teams on problem accounts and escalations. Ensure all recovery activities are conducted professionally and ethically. Monitor client behavior and provide feedback

Lead and manage a team of Field Collection Officers across assigned locations. Monitor daily collection performance; ensure achievement of monthly targets (bucket-wise and DPD-wise). Design and implement area-specific recovery strategies for secured and unsecured portfolios. Train Field Officers in soft collection tactics, legal escalation protocols, and digital recovery tools (e.g., mobile apps, GPS tracking, digital notice delivery). Conduct field visits to high-risk accounts, defaulters, and legal proceedings. Ensure proper documentation and evidence collection for all legal cases. Verify and maintain all customer communication, legal documents, and collection-related records. Legal Case Management Oversee the generation and dispatch of legal notices (soft and hard) using predefined rules and templates. Identify cases suitable for arbitration or actionable under Section 138 of the Negotiable Instruments Act. Coordinate bulk assignment of cases to external counsel, ensuring accurate documentation and adherence to protocols. Utilize technology to monitor legal case progress across multiple courts, focusing on updates such as next hearing dates, judgments, and order copies. Implement automated systems to streamline case monitoring and reduce manual intervention.

Key Responsibilities: Process monthly payroll for employees in compliance with company policies and government regulations. Ensure accurate calculation of wages, overtime, bonuses, deductions, and taxes. Maintain and update employee payroll records in the HR/payroll system. Reconcile payroll data and resolve discrepancies in a timely manner. Prepare payroll reports for finance, HR, and external auditors. Stay current on changes in tax laws, labor regulations, and industry standards. Coordinate with HR and Finance departments for employee status updates (e.g., new hires, terminations, promotions). Handle employee payroll inquiries and provide necessary support. Ensure compliance with statutory filings (PF, ESI, TDS, etc. where applicable). Role & responsibilities Preferred candidate profile

Key Responsibilities: Lead and supervise a team of debt recovery executives to achieve monthly collection targets. Monitor performance metrics, analyze collection trends, and provide actionable feedback to the team. Train, motivate, and coach team members to enhance recovery skills and ensure high levels of productivity. Handle escalated delinquent cases and negotiate repayment plans with difficult or high-value defaulters. Ensure adherence to all recovery policies, legal guidelines, and ethical standards. Prepare and submit daily/weekly/monthly performance reports to senior management. Coordinate with legal teams for further action on chronic default cases. Maintain accurate documentation of all recovery communications and settlements. Collaborate with other departments (e.g., Customer Service, Legal) for smoother resolution of cases.

Key Responsibilities: Conduct credit appraisal and underwriting of loan proposals Ensure compliance with internal credit policies and regulatory guidelines Supervise and mentor credit analysts and junior underwriters Coordinate with sales and operations teams for smooth loan processing Monitor portfolio performance and flag early warning signals (EWS) Prepare and present credit proposals to the credit committee Liaise with auditors and regulatory bodies (e.g., RBI) during inspections Maintain high standards of documentation and reporting Role & responsibilities Salary - 5 LPA to 15 LPA Preferred candidate profile

Responsibilities: - Contact customers who have defaulted on their loans and negotiate payment arrangements - Provide excellent customer service while effectively communicating the consequences of non-payment and encouraging prompt repayment - Maintain accurate and up-to-date records of all customer interactions and collections activities - Follow up proactively with customers to ensure timely and regular payments - Collaborate with other departments within the organization, such as legal and finance, to resolve escalated collection issues - Adhere to all relevant laws, regulations, and company policies during the collections process - Meet or exceed assigned collection targets on a regular basis Role & responsibilities Preferred candidate profile

Key Responsibilities: Lead and coach Field Collection Officers to meet daily and monthly recovery targets. Develop tailored strategies for debt recovery. Litigation Managment - liaising with external lawyers,, filing various litigations, representation in court/s, daily monitoring litigations and ensure conducting the cases properly by external lawyers Legal Tool Enforcment- service/execution of summons and warrants in coordination with police/ court officers/lawyer and ensure case closure/recovery. Conduct field visits . Ensure completeness of recordsMIS, communications, legal documents etc,

Key Responsibilities: Lead and coach Field Collection Officers to meet daily and monthly recovery targets. Develop tailored strategies for debt recovery. Litigation Managment - liaising with external lawyers,, filing various litigations, representation in court/s, daily monitoring litigations and ensure conducting the cases properly by external lawyers Legal Tool Enforcment- service/execution of summons and warrants in coordination with police/ court officers/lawyer and ensure case closure/recovery. Conduct field visits . Ensure completeness of recordsMIS, communications, legal documents etc,