Head of collections department

9 - 13 years

9 - 12 Lacs

Posted:1 month ago| Platform: Naukri logo

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Job Type

Full Time

Job Description

Develop and implement Manage the end-to-end collections process , including early-stage collections, recovery, and legal escalation. Monitor portfolio health Lead, train, and manage collections teams (field and tele-collections) to achieve targets and maintain compliance standards. Segment customers Collaborate with Credit, Legal, Compliance, and Customer Service to resolve disputes, reduce churn, and maintain customer satisfaction. Ensure adherence to regulatory requirements

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