17 Dialers Jobs

As an Operations Manager in the Voice Process at unifyCX, you will play a crucial role in leading and managing BPO operations to ensure efficient service delivery and client satisfaction. **Key Responsibilities:** - Oversee the end-to-end delivery of voice process operations across multiple teams or projects. - Drive performance against key operational metrics such as AHT, FCR, CSAT, Quality, and SLA adherence. - Manage Team Leaders, Trainers, and Quality Analysts to maintain consistent performance and service levels. - Identify and implement process improvements to enhance productivity and customer experience. - Collaborate with clients to understand expectations, handle escalations, and pr...

As an Operations Manager for voice-based BPO operations at unifyCX, you will play a crucial role in leading and managing the operations to ensure efficiency, client satisfaction, and team performance. Your responsibilities will include overseeing process delivery, driving key operational metrics, managing team leaders, trainers, and quality analysts, implementing process improvements, collaborating with clients, ensuring compliance, optimizing capacity utilization, controlling operational costs, and developing team members for future leadership roles. Key Responsibilities: - Oversee end-to-end delivery of voice process operations across multiple teams or projects. - Drive performance against...

As a Lead: CRM, Automation & CC Support Operations at Angel One, you will play a crucial role in managing end-to-end ownership of CRM systems and outbound contact center tooling. Your responsibilities will include leading support functions such as Training and Quality, collaborating with product and tech teams to streamline the onboarding funnel, and driving operational efficiency at scale. **Roles & Responsibilities:** - Manage CRM workflows, automations, and integrations to ensure seamless operations - Lead and mentor a team of 20-25 members across various support functions - Collaborate with Product/Tech teams to enhance user onboarding funnel KPIs - Drive reporting, process compliance, a...

Outbound SDR U.S. Market We're looking for a driven SDR who can prospect across calls, emails, LinkedIn, and any channel that works to build pipeline and book qualified meetings. If you can learn fast, explain value clearly, and keep pushing until the meeting is booked this role is for you. What you'll do Prospect U.S. customers via cold calls, cold emails, LinkedIn, and other channels Learn our AI product quickly and clearly pitch the value to decision-makers Book 20+ qualified meetings/month Collaborate with marketing, and product teams to sharpen ICPs & messaging Use tools like Apollo, Instantly, Hubspot, and dialers daily You're a great fit if you.... Have outbound SDR experience (U.S./g...

Description: Senior Telephony Engineer is responsible for design and planning for the telephony solutions. Collaborate with other IT teams to integrate telephony systems into the overall IT infrastructure. Conduct research on emerging telephony technologies and recommend improvements. Provides technical assistance by attending to telephony-related issues and concerns, if required. Roles and Responsibilities: In charge of the stability of TELUS International's global telephony operations. Manages and supports the Global Telephony Operations in which the sole objective is to ensure the continuous availability and reliability of the TI Telephony system Manages and resolves telephony P1/P2 incid...

Listen to the call effectively and comprehend the implicit & explicit ask of the customer. Able to convince, provide short & long-term solutions aligned to the customer's business goals. Build rapport with the customer and maintain rational/neutral communication. Handle objections and continue the conversation to a productive outcome. Basic understanding of data/leads aligned for effective utilization of same and analyzing customer behavior to moderately change the sales pitch according to the requirement. Leverage existing and new relationships with current accounts to grow revenue in strategic product areas. Develop and execute a strategic plan for your book of business, leveraging the cli...

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description Customer Relationship & Technical Support Management Serve as the technical voice of the cust...

Sprinklr is a leading enterprise software company for all customer-facing functions. With advanced AI, Sprinklr's unified customer experience management (Unified-CXM) platform helps companies deliver human experiences to every customer, every time, across any modern channel. Headquartered in New York City with employees around the world, Sprinklr works with more than 1,000 of the world's most valuable enterprises global brands like Microsoft, P&G, Samsung and more than 50% of the Fortune 100. Learn more about our culture and how we make our employees happier through The Sprinklr Way. Job Description What You'll Do Customer Relationship & Technical Support Management Serve as the technical vo...

Key Responsibilities: Make outbound calls to US-based customers to promote products/services. Convert inbound leads and inquiries into sales. Achieve and exceed daily, weekly, and monthly sales targets and KPIs. Build rapport with potential customers and identify their needs to recommend suitable offerings. Handle objections effectively and close sales with a consultative approach. Maintain accurate records of calls, sales, and customer interactions in the CRM. Provide after-sales support and ensure customer satisfaction. Stay updated on product knowledge, pricing, promotions, and competition. Follow all compliance guidelines and quality assurance protocols relevant to US sales. Eligibility ...

As an Operations Manager for voice-based BPO operations at unifyCX, your primary responsibility will be to lead and manage the day-to-day process delivery while ensuring client satisfaction and driving operational efficiency. You will oversee multiple teams or projects, manage team performance, and drive performance against key operational metrics such as AHT, FCR, CSAT, Quality, and SLA adherence. Your role will involve strategic planning, team leadership, KPI management, and continuous improvement of operations in alignment with organizational goals. Your key responsibilities will include overseeing end-to-end delivery of voice process operations, managing Team Leaders, Trainers, and Quali...

As an Operations Manager for the voice process at unifyCX, an emerging Global Business Process Outsourcing company, you will play a pivotal role in leading and managing day-to-day operations to ensure client satisfaction and operational efficiency. With a strong focus on strategic planning, team leadership, and continuous improvement, you will drive performance against key operational metrics and collaborate with clients to meet their expectations. Your responsibilities will include overseeing the end-to-end delivery of voice process operations, managing team performance, implementing process improvements, and ensuring compliance with internal policies and data security standards. You will a...

You will be joining Angel One Limited, a leading Fintech company in India that offers broking services, margin trading facility, research services, depository services, investment education, and distribution of third-party financial products. The company is on a mission to become the No. 1 fintech organization in India with a focus on building personalized financial journeys for its 2 crore+ registered clients. Angel One is known for onboarding over 800k new clients every month in the current financial year, utilizing new-age technologies such as AI, Machine Learning, and Data Science. As a Lead: CRM, Automation & CC Support Operations at Angel One in Mumbai, your role will involve taking en...

As an Operations Manager at unifyCX, you will be responsible for leading and managing voice-based BPO operations. Your primary focus will be on ensuring the efficient delivery of services, driving team performance, and maintaining client satisfaction. This role requires strategic planning, team leadership, and a commitment to continuous improvement aligned with organizational objectives. Your key responsibilities will include overseeing the end-to-end delivery of voice process operations, managing key operational metrics such as AHT, FCR, CSAT, Quality, and SLA adherence, as well as leading Team Leaders, Trainers, and Quality Analysts to ensure consistent performance. You will be expected to...

As a Team Lead in the Voice Process at unifyCX in Mangalore, you will play a crucial role in managing and guiding a team of call center agents in our voice-based BPO process. Your primary responsibilities will include driving team performance, ensuring adherence to KPIs, maintaining high levels of customer satisfaction, and managing daily operations effectively. You will be entrusted with managing a team of voice process agents, ensuring that daily targets and quality metrics are consistently met. Monitoring team performance, providing regular feedback, conducting performance reviews, and handling customer escalations promptly and effectively will be key aspects of your role. Furthermore, dr...

???? Were Hiring: Team Leader Call Centre (BPO) ???? ???? Location: Sector 18 Gurgaon ???? Work Days: Monday to Saturday | 10:00 AM 7:00 PM (Sunday fixed off) ???? Salary: Up to ?40,000 per month ???? Company: Frankfinn Aviation Services Pvt. Ltd. About the Role: Were looking for a Team Leader with proven on-paper experience in managing outbound telecalling or telesales teams. You will be responsible for driving performance, achieving targets, and motivating your team to deliver exceptional results. Key Responsibilities: Lead, manage, and monitor the performance of the sales team. Ensure timely, accurate, and clear communication to team members. Track and update operational performance repor...

The job involves making outbound international sales calls primarily targeting the Australia market. You will be required to engage in scripted and relationship-based selling, address customer concerns, and promote upselling and cross-selling. Maintaining CRM data accuracy, achieving sales targets, and fostering team engagement are key responsibilities. To qualify for this role, you must have a minimum of 3 years of experience in international outbound sales, preferably targeting the UK, US, or AU markets. Excellent communication skills in English with a neutral accent are essential. Experience with dialers is preferred, and being target-driven with strong conversation and persuasion skills ...

Develop and implement Manage the end-to-end collections process , including early-stage collections, recovery, and legal escalation. Monitor portfolio health Lead, train, and manage collections teams (field and tele-collections) to achieve targets and maintain compliance standards. Segment customers Collaborate with Credit, Legal, Compliance, and Customer Service to resolve disputes, reduce churn, and maintain customer satisfaction. Ensure adherence to regulatory requirements