Head of Retail Collections

Job role: Head of collection

Location: Mumbai

Reporting To: Chief Risk Officer

Position Overview

The Head Retail Collections will be responsible for leading the organizations end-to-end collections strategy, execution, and performance across secured and unsecured retail portfolios. This leadership role demands strong expertise in P&L management, cost-of-credit optimization, legal recoveries, and regulatory compliance. The incumbent will drive sustainable recovery outcomes while safeguarding asset quality, enhancing profitability, and ensuring robust governance across all retail loan products.

Key Responsibilities

1. Strategic Leadership & Portfolio Management

• Lead the pan-India retail collections function across all secured and unsecured products including SME, MSME, Supply Chain, Microfinance, Micro-LAP, and Personal Loans.
• Drive strategic direction for collection operations to achieve targeted recovery rates, reduce delinquencies, and maintain superior asset quality.
• Oversee the Cost of Credit (COC), Expected Credit Loss (ECL), and Net Credit Loss (NCL) metrics with clear profitability and risk objectives.
• Develop and implement data-driven collection strategies leveraging predictive analytics, early-warning systems, and benchmarking against peer institutions.

2. People & Organizational Leadership

• Lead and mentor a large multi-layered collections organization, including National Collection Managers, Strategy Managers, and regional teams.
• Establish a high-performance, compliant, and customer-centric culture within the collections function.
• Build capabilities in specialized areas such as litigation, fraud control, and asset disposal through targeted recruitment and training programs.

3. Legal & Regulatory Compliance

• Ensure adherence to RBI regulations, internal audit standards, and governance frameworks.
• Collaborate with legal, risk, and compliance teams to standardize procedures and mitigate operational, legal, and reputational risks.

4. Governance, Reporting & Stakeholder Management

• Present collection performance, risk dashboards, and portfolio analytics to the Board, Risk Committee, and CXO leadership.
• Collaborate with Business, Risk, Operations, and Finance for portfolio reviews, provisioning, and forecasting.
• Ensure transparent reporting and proactive communication with internal and external stakeholders, including rating agencies and auditors.

6. Strategic Initiatives

• Manage NPA portfolio sales and restructuring to maximize recovery and optimize balance sheet health.

Key Deliverables

• Portfolio recovery rate and reduction in NPA levels.
• Year-on-year improvement in Cost of Credit and ECL.
• 100% compliance in internal/external audits and zero RBI observations.
• Productivity enhancement through digital initiatives and analytics adoption.
• Development of a robust, future-ready collections organization.

Desired Candidate Profile

• Experience:

  18 to 25 years in retail/secured collections, with proven leadership across large-scale NBFCs or Banks.

• Education:

  Graduate (Commerce/Finance)

• Leadership Traits:

  Strategic vision, strong governance orientation, analytical mindset, and ability to manage large distributed teams.

• Location Flexibility:

  Willingness to travel across India for operational and governance reviews.