Senior Officer, Specialist, Collections, Risk Management Group DBS Bank

3.0 - 7.0 years

0 Lacs

delhi

On-site

The Risk Management Group collaborates closely with business partners to manage the bank's risk exposure by maintaining a balance between maximizing returns and maintaining an acceptable risk profile. Working in conjunction with origination teams, we provide financing, investments, and hedging opportunities to our customers. Our commitment to managing risk effectively and ensuring business success involves significant investments in both our people and infrastructure. As a part of the team, your responsibilities will include working with Debt Collection Agencies and Branches to achieve target performance in both Pre-charge off and Post-Charge off buckets. This involves tracking the performance of Debt Collection Agencies on a daily and monthly basis, comparing against monthly target achievements, and issuing performance letters accordingly. Conducting audits on Debt Collection Agencies through site visits on a semi-annual basis and performing annual reviews on agencies covering financial and reputational aspects, information security and control, on-site review results, service level, and yearly performance are also key tasks. Additionally, field visitations on Delinquent accounts, monitoring DCAs collections performance and efficiencies to ensure monthly targets are met, and managing collection activities of assigned locations through teams and collection agencies are part of your role. Ensuring compliance of Debt Collection Agencies with the Bank's outsourcing requirements, reviewing and investigating customer complaints on DCAs, reviewing customer settlement proposals, and checking timely account allocation to the DCA are also important responsibilities. To qualify for this role, you should have a minimum of 3 years of experience in Retail Collection, with specific experience in Credit Cards collections being essential. A Graduate or Postgraduate degree along with a strong domain knowledge in Retail Collections is required. Join us now and benefit from a competitive salary and benefits package, as well as the professional growth opportunities offered by our dynamic environment that values your development and acknowledges your accomplishments.,

Posted 4 days ago

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Senior Office Specialist, Collections, Risk Management Group DBS Bank

3.0 - 7.0 years

0 Lacs

delhi

On-site

The Risk Management Group works closely with business partners to manage the bank's risk exposure by balancing its objective to maximize returns against an acceptable risk profile. Partnering with origination teams, the group provides financing, investments, and hedging opportunities to customers. To effectively manage risk and run a successful business, significant investments are made in people and infrastructure. Responsibilities: - Collaborate with Debt Collection Agencies & Branches to achieve Target performance in Pre-charge off and Post-Charge off buckets. - Monitor Debt Collection Agencies" (DCA) performance daily and monthly against MTD target versus achievement and issue performance letters monthly. - Conduct audits on DCAs through site visits semi-annually; Perform annual reviews on the Agencies covering financials, reputations, information security & control, on-site review results, service level, and yearly performance. - Conduct field visits on Delinquent accounts and monitor DCAs" collections performance and efficiencies to ensure monthly targets are met. - Supervise collection activities of the assigned location through a team and collection agencies. - Ensure DCAs comply with the Bank's Outsourcing requirements. - Investigate and address customer complaints regarding DCAs. - Review customer settlement proposals raised by the DCA. - Ensure timely account allocation to the DCA. Requirements: - Minimum 3 years of experience in Retail Collection, with a mandatory background in Credit Cards collections. - Graduate/Postgraduate with strong domain knowledge in Retail Collections. Apply Now for this Full-time Operations role based in New Delhi, India. The position offers a competitive salary, benefits package, and a dynamic environment that supports professional development and recognizes achievements.,

Posted 4 days ago

Apply

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