Quick Commerce Lead

Job Description

Role: Quick Commerce Lead Reporting To : Head of Operations Type of Role : Leadership Role (Team Management Involved) Experience : 5-7 years in FMCG/D2C startup operations, hands-on Quick Commerce experience would be added advantage but not compulsory Location : Mumbai Remote Work : Not remote. Role involves regular travel to customer offices, warehouses, and internal stakeholders. About the Company: The Whole Truth Foods (www.thewholetruthfoods.com) is a young startup that aims to rebuild the world’s trust in its food. We are India’s first (and so far only) 100% Clean Label packaged food company. In a world of loud claims and quiet disclaimers, we mention all of the 1 to 7 kitchen ingredients used in our products legibly in the front of our packs, because we have nothing to hide. We don’t use any lab- made or natural sounding chemical alternatives in our food, and we never need to use disclaimers. In a world obsessed with speed & efficiency, we eschew off-the-shelf 3 rd Party recipes or manufacturing and craft and manufacture all of our food ourselves from farm produce, as the only way to ensure the quality & cleanliness of our food. Check out our production facility at https://thewholetruthfoods.com/barkhana & meet the very human Tais who make our food with love here at https://youtu.be/jlIqE0nCMxk Our philosophy is simple: rather than use the minimum amount of truth that is legally defensible, we want to become the world’s most trusted company by making the cleanest food ever and always sharing the whole truth about our food on the pack. You can see what this means here: https://www.youtube.com/watch?v=cT-rTkvhLNo But we do this well beyond our pack as well. Bad faith actors use the nuances and technicalities in food, fitness and nutrition to confuse people and prevent them from educated choices, so we go the other way. We help people understand the food they eat and what it does to their bodies better via content that is loved by 200K people. Check us out at IG: https://www.instagram.com/thewholetruthfoods/ & YT: https://www.youtube.com/c/TheWholeTruthFoodsYT/playlists We pride ourselves on our truthful, collaborative & nurturing work culture, coalescing around the mission that inspires us daily. Learn more about our values here https://www.linkedin.com/feed/update/urn:li:activity:6903960325306007552/ The Whole Truth Foods is founded and led by Unilever alumnus and funded by marquee investors & some of India’s best founders as angels. Research our founder & backers here: https://yourstory.com/2021/07/food-brand-the-whole-truth-series-a-funding-sequoia-capital/amp We have been in news recently for: Our new series of non-advertising, starring Rohan Joshi & our founder Shashank Mehta: https://www.youtube.com/watch?v=pfHfzAPs3q8&list=PL4FmOjB-KQB8H887PvxLzMbX7tkoikwbz Our new launch of India’s first 100% date sweetened chocolate, with a portion control nudge built into the bar itself: https://thehardcopy.co/innovative-design-indian-chocolate/ Our CEO fronted a campaign for another start up whose product we use & like: https://www.afaqs.com/news/advertising/razorpayx-turns-to-start-up-ceos-to-endorse-its-payroll- solutions About the Role: As the Quick Commerce Lead , you will be the single point of ownership for scaling, streamlining, and building efficiencies in the Q-Commerce channel (Blinkit, Zepto, Instamart, etc.). You will work closely with cross-functional teams—Sales, Finance, Demand Planning, Warehousing, and Product—to build a channel that delivers high consumer delight and bottom-line efficiency. This role is both strategic and execution-heavy. You’ll own both the “what” and the “how.” Key Responsibility: Own the Q-Commerce operations : Drive and reduce supply chain leakages in the channel & improve efficiencies. Customer Relationship Management : Build deep partnerships with supply chain and category managers of Q-Commerce partners Operational Excellence : Drive timely dispatches, maintain near-zero stockouts, and manage replenishment cycles Team Management : Lead and mentor 4 Ops managers across different Geographies. Process Building : Design and implement scalable SOPs for fulfillment, returns, and reconciliation What you bring to the table: 5-7 years of experience in Operations, Supply Chain, or Category roles in FMCG/D2C Deep understanding of Q-Commerce ecosystem and its nuances Strong analytical ability – can work on Excel/Google Sheets; bonus if familiar with Looker/Tableau Proven stakeholder management—internal and external Experience in managing and mentoring small teams Can manage chaos with calm; structured thinker in unstructured environments You'll Thrive if you are: Inherently collaborative, yet take complete ownership A people person—can build rapport with ops teams, vendors, and partners alike Detail-obsessed—can track micro-metrics without losing sight of the macro Calm under pressure—understand that quick commerce = unpredictable Energized by complexity—this is not a plug-and-play ops role Bonus Points if: You’ve built or scaled the Q-Commerce vertical at another D2C brand You have experience working in high-growth, founder-led companies You’re passionate about clean food and love what TWT stands for Show more Show less