Quality Manager

About The Opportunity

Standardized Title:

Role & Responsibilities

• Establish, document and maintain the Quality Management System (QMS) to meet ISO and client-specific requirements; drive version control and change management.
• Plan, lead and report internal and external audits; prepare corrective action plans and verify closure to maintain compliance and certification readiness.
• Investigate quality incidents using structured problem-solving (RCA/8D); implement CAPA and monitor effectiveness metrics.
• Define, track and analyze quality KPIs (defect rates, process capability, audit findings); present insights and improvement roadmaps to stakeholders.
• Manage supplier and vendor quality assessments, onboarding audits and ongoing performance reviews to reduce downstream defects and service gaps.
• Drive continuous improvement projects (Lean/Six Sigma), deliver training on quality processes, and embed best practices across operations.
  

Skills & Qualifications

Must-Have

• Quality Management Systems
• ISO 9001:2015
• Audit Management
• Root Cause Analysis
• Corrective and PreventiveActions
• Statistical Process Control
  

Preferred

• Six Sigma
• Lean
• QMS software
  

Qualifications & Experience (summary)

• Proven track record leading QMS and audit programs in service or technology environments; experience with supplier quality and client audits preferred.
• Strong analytical capability with experience using quality metrics to drive business decisions and improvement initiatives.
  

Benefits & Culture Highlights

• Hands-on role with visible impact—lead quality transformation across delivery and vendor networks.
• Opportunities for professional growth: certification support (ISO, Six Sigma) and cross-functional exposure.
• Collaborative, performance-oriented on-site environment focused on continuous improvement.