Quality Leader

Job Title: Quality Leader

Department: Quality / Operations
Location: Thane
Experience Required: Minimum 3 Years
Employment Type: Full-Time

Job Summary:

We are seeking an experienced and results-driven Quality Leader with a minimum of 3 years of experience to lead quality initiatives, ensure adherence to quality standards, and drive continuous improvement across processes and teams. The role involves managing quality performance, mentoring quality executives, and partnering closely with operations and training teams.

Key Responsibilities:

• Lead and manage the quality team, including Quality Executives/Analysts
• Define, implement, and monitor quality frameworks, SOPs, and audit standards
• Conduct regular quality audits and root cause analysis
• Analyze quality data, trends, and metrics to identify improvement opportunities
• Share actionable insights and performance reports with leadership and operations
• Drive calibration sessions with stakeholders to maintain quality consistency
• Collaborate with training teams to design improvement and refresher programs
• Ensure compliance with internal policies and regulatory standards
• Support process optimization and automation initiatives
• Handle escalations related to quality issues and ensure timely resolution

Required Skills & Competencies:

• Strong leadership and team management skills
• Excellent analytical and problem-solving abilities
• Advanced knowledge of quality metrics, tools, and reporting
• Effective communication, coaching, and feedback skills
• Proficiency in MS Excel, dashboards, and reporting tools
• Ability to influence cross-functional teams

Qualifications:

• Graduate or Postgraduate in any discipline
• Minimum 3 years of experience in Quality roles, with at least 1 year in a leadership or senior quality role
• Experience in BPO, Sales, Operations, Customer Support, or Service industry preferred

Key Attributes:

• Strategic and process-driven mindset
• Strong ownership and accountability
• Ability to work under pressure and manage multiple priorities
• Continuous improvement and customer-focused attitude

Job Types: Full-time, Fresher

Pay: ₹35,000.00 - ₹50,000.00 per month

Benefits:

• Health insurance
• Provident Fund
• Work from home

Work Location: In person