Quality Assurance Specialist

About Us:

Star BPO offers exceptional outsourcing services to the mortgage industry and Real estate. Our team at Star BPO offers remote staff solutions to help businesses grow sustainably. Irrespective of whether you are a small or medium-sized company struggling with increasing labor costs, we offer trusted outsourcing services to meet your specific requirements and help you grow in your industry. Outsourcing means you can access talented staff for your specific tasks.

Job Summary
The Quality Assurance Specialist will ensure that all client loan files submitted through the CRM comply with Australian banking standards and lender requirements. This includes stringent compliance checks, client retention communications, and maintaining high-quality standards in the loan documentation process for Australian clients.

Key Responsibilities

• Conduct detailed audits of loan files submitted on the portals, ensuring full compliance with Australian banking regulations and lender-specific guidelines.
• Verify accuracy and completeness of documents, data entries, and loan processing steps aligned with Australian mortgage compliance standards.
• Make client retention calls focused on Australian clients to enhance customer satisfaction, resolve queries, and improve retention.
• Identify compliance gaps or quality issues and work closely with processing teams to implement corrective actions.
• Maintain accurate reports on compliance audits, quality metrics, and client retention activities for management review.
• Stay current with evolving Australian mortgage regulations, lender policies, and best practices in quality assurance.

Qualifications

• Bachelor’s degree in Business, Finance, or a related field preferred.
• 1–4 years’ experience in mortgage quality assurance or compliance, preferred with Australian banks or lenders.
• Strong knowledge of Australian mortgage lending regulations and compliance protocols preferred
• Proficiency in MS Office applications.
• Excellent communication skills with experience in client engagement and retention calls tailored to the Australian market.
• Attention to detail and strong analytical skills for quality checks.

Key Competencies

• Expertise in Australian mortgage compliance
• Client-focused communication and retention skills
• Strong quality assurance and reporting capabilities
• Ability to work independently and collaboratively in a team
• Process-oriented with a proactive approach to risk management

What We Offer

• Supportive and professional environment with mentoring from senior managers.
• Opportunity to learn across multiple divisions — Finance & Real estate industry
• Structured training on CRM systems and workflow management.
• Competitive salary and growth opportunities within a fast-growing company

Benefits

• Competitive salary package.
• Training and development opportunities.
• Friendly and supportive work environment.
• Fixed Shift
• Fixed Weeks Off (All Sundays, and 1st & 3rd Saturdays)

Job Type: Full-time

Pay: ₹24,000.00 - ₹35,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Work Location: In person