Home
Jobs
Companies
Resume
Teleperformance (TP) logo

Quality Analyst

2 - 7 years

4 - 5 Lacs

Mumbai

Posted:2 months ago| Platform: Naukri logo

Apply

Skills Required

Call monitoring 7Qc Call Quality Call Audit Call Calibration Quality Audit Root Cause Analysis QC Tools Pareto Analysis TNA Quality Management TNI RCA Quality Monitoring Quality Analysis Fishbone Quality Tools ACPT Analysis International Voice CSAT Six Sigma Quality BQM

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and responsibilities: Monitor the calls of each advisor and provide immediate feedback to them in case of critical errors and non-critical errors Determine whether the agents maintain a pre-determined and acceptable level of contact handling through monitoring and test contact evaluation. Report contacts handling performance and statistics through monitoring and test contact evaluation. Also share daily, weekly, and monthly reports submitted to the Quality Assurance Supervisor. Will be responsibility to meet Quality related service level monthly Randomly monitor calls to ensure Client/TP standards are maintained. Need to manage BAU, Business intelligence audit and other compliance audits as per business requirement Provide regular feedback to team Members regarding the performance of the team and any issue that needs escalation. To work together as a team and achieve the targets set by clients Need to be flexible and motivate the team at regular intervals Key Skill Set: Good analytical skills Ability to do multi-task Ability to work well in and promote a team environment People Management skills Good communication skills are required Critical Competencies: Customer Service Good analytical skills Must be very good with data representation Must be very good with MS Excel Time Management Ability to multi-task International Experience is mandatory

More Jobs at Teleperformance (TP)

Executive

Gurgaon

Experience: Not specified

|

INR 0 - 3 Lacs

Executive

Gurgaon

Experience: Not specified

|

INR 3 - 3 Lacs

Executive

Gurgaon

Experience: Not specified

|

INR 2 - 3 Lacs

Customer Care Executive | Chat Process

Gurgaon

Experience: Not specified

|

INR 2 - 2 Lacs

Customer Service Executive

Bengaluru

Experience: Not specified

|

INR 1 - 2 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Call Monitoring Interview Now

My Connections Teleperformance (TP)

Download Chrome Extension (See your connection in the Teleperformance (TP) )

chrome image
Download Now
Teleperformance (TP)
Teleperformance (TP)
www.teleperformance.com

Business Process Outsourcing (BPO)

Paris

410,000+ Employees

944 Jobs

    Key People

  • Daniel Julien

    Chairman and Chief Executive Officer

  • Jean-Michel Caye

    Chief Financial Officer

RecommendedJobs for You

Hunger Tail logo

Quality Analyst

Hunger Tail

Mangaluru, Dakshina Kannada

Sai Chhaya Educational And Welfare Society logo

Quality Analyst

Sai Chhaya Educational And Welfare Society

Noida

The Sleep Company logo

Quality Analyst

The Sleep Company

Mumbai Metropolitan Region

Accordion Technology logo

Quality Analyst

Accordion Technology

Hyderabad

Accordion Technology logo

Quality Analyst

Accordion Technology

Hyderabad

Rapidlinks logo

Quality Analyst

Rapidlinks

Jaipur

Webguruz Technologies Private Limited. logo

Quality Analyst

Webguruz Technologies Private Limited.

Jalandhar, Ludhiana, Patiala, Amritsar

Smartping logo

Quality Analyst

Smartping

Mohali

Concentrix logo

Quality Analyst

Concentrix

Mumbai

Quality Analyst

Focus Elite LLP

Ahmedabad