Key Responsibilities: Production Planning & Control: Plan and manage the entire production lifecycle from sampling to final delivery, ensuring adherence to timelines, cost, and quality standards. Vendor & Factory Management: Identify, onboard, and manage garment factories, fabric suppliers, and trimming vendors. Conduct regular factory visits and monitor performance. Sampling & Development: Coordinate with design and merchandising teams to translate tech packs into physical samples. Ensure prototype accuracy and manufacturability. Quality Assurance: Define and implement quality control processes across all stages—fabrics, in-line, and final production. Ensure compliance with safety norms for children’s wear (like azo-free dyes, no sharp edges, etc.). Inventory & Material Planning: Ensure timely procurement of raw materials (fabric, trims, accessories) while optimizing costs and reducing waste. Budget & Costing: Analyze cost structures and negotiate with vendors to ensure production within budget without compromising on quality. Sustainability & Compliance: Uphold ethical production standards and ensure environmental compliance in all sourcing and manufacturing processes Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹35,000.00 per month Schedule: Day shift Fixed shift Morning shift Application Question(s): How many years of experience do you have in garment manufacturing, specifically in kidswear? What quality control checks do you implement at various production stages? How do you plan daily and weekly production targets to meet order deadlines? How do you ensure that child safety standards (e.g., no sharp trims, proper stitching) are met in kidswear production? Work Location: In person
Roles and Responsibilities To identify the training/mentoring needs of the team members and provide the same to the Manager. To give need-based mentoring and feedback inputs to the process floors, and undertake quality-based floor initiatives, resulting in continuous improvement in performance and quality. Coaching the agents according to the observations made while monitoring Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹40,000.00 per month Schedule: Fixed shift Monday to Friday Night shift US shift Application Question(s): How many years of experience do you have as a Quality Analyst in a BPO or call center environment? What tools or platforms have you used for quality monitoring and feedback (e.g., NICE, Verint, Excel, CRM tools)? Have you conducted refresher trainings or coaching sessions for performance improvement? Are you available to work night shifts from 8 PM to 6 AM IST? Do you have experience working closely with operations or training teams to improve overall quality? Do you have experience preparing quality reports and presenting trends or improvement plans? Work Location: In person
Focus Elite seeks confident and articulate Customer Service Representatives for our Medical Compensation campaign. You will be responsible for making outbound calls using generated data to conduct surveys that determine customer eligibility for medical compensation. While we welcome freshers and undergraduates with excellent communication skills, experience in lead generation in a US-based voice process will be considered an added advantage. Key Responsibilities: - Make outbound calls to customers using data to conduct eligibility surveys for medical compensation. - Accurately record survey responses and update customer information in the system. - Provide clear, concise information about the compensation process and address related inquiries. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹30,000.00 per month Schedule: Fixed shift Monday to Friday Night shift US shift Supplemental Pay: Performance bonus Application Question(s): How many years of experience do you have as a Quality Analyst in a BPO or call center environment? Have you worked on US-based voice or non-voice campaigns before? Are you available to work night shifts from 8 PM to 6 AM IST? Are you located in Ahmedabad or willing to work from our Nehrunagar office? Work Location: In person Speak with the employer +91 9023636210
*Job Title: Customer Service Representative (Outbound Process - Medical Compensation – Voice Process)* *Company: Focus Elite LLP* *Location: Nehrunagar, Ahmedabad* Shift: *Night Shift (8 PM IST to 6 AM IST)* *Job Summary:* Focus Elite is seeking confident and articulate Customer Service Representatives for our Medical Compensation campaign. You will be responsible for making outbound calls using generated data to conduct surveys that determine customer eligibility for medical compensation. While we welcome freshers and undergraduates with excellent communication skills, experience in lead generation in a US-based voice process will be considered an added advantage. *Key Responsibilities:* - Make outbound calls to customers using data to conduct eligibility surveys for medical compensation. - Accurately record survey responses and update customer information in the system. - Provide clear, concise information about the compensation process and address any related inquiries. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Paid sick time Schedule: Fixed shift Monday to Friday Night shift US shift Supplemental Pay: Performance bonus Application Question(s): Are you comfortable communicating with US-based customers in English over the phone? On a scale of 1 to 10, how would you rate your spoken English communication skills? This role requires working night shifts from 8 PM IST to 6 AM IST. Are you available for this schedule? Are you fluent in English (speaking, reading, and writing)? Do you have any previous experience in outbound calling or US-based voice processes? Are you willing to work from the Nehrunagar area in Ahmedabad? Work Location: In person Speak with the employer +91 9023636210
*Job Title: Customer Service Representative (Outbound Process - Medical Compensation – Voice Process)* *Company: Focus Elite LLP* *Location: Nehrunagar, Ahmedabad* Shift: *Night Shift (8 PM IST to 6 AM IST)* *Job Summary:* Focus Elite is seeking confident and articulate Customer Service Representatives for our Medical Compensation campaign. You will be responsible for making outbound calls using generated data to conduct surveys that determine customer eligibility for medical compensation. While we welcome freshers and undergraduates with excellent communication skills, experience in lead generation in a US-based voice process will be considered an added advantage. *Key Responsibilities:* - Make outbound calls to customers using data to conduct eligibility surveys for medical compensation. - Accurately record survey responses and update customer information in the system. - Provide clear, concise information about the compensation process and address any related inquiries. Job Types: Full-time, Permanent Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Paid sick time Schedule: Fixed shift Monday to Friday Night shift US shift Supplemental Pay: Performance bonus Application Question(s): Are you comfortable communicating with US-based customers in English over the phone? On a scale of 1 to 10, how would you rate your spoken English communication skills? This role requires working night shifts from 8 PM IST to 6 AM IST. Are you available for this schedule? Are you fluent in English (speaking, reading, and writing)? Do you have any previous experience in outbound calling or US-based voice processes? Are you willing to work from the Nehrunagar area in Ahmedabad? Work Location: In person Speak with the employer +91 9023636210
As a Customer Service Representative for the Outbound Process - Medical Compensation Voice Process at Focus Elite LLP located in Nehrunagar, Ahmedabad, you will play a crucial role in reaching out to customers through outbound calls to conduct surveys to determine their eligibility for medical compensation. Your primary responsibilities will include accurately recording survey responses, updating customer information in the system, and providing clear and concise information regarding the compensation process while addressing any related inquiries. While we welcome individuals with excellent communication skills, including freshers and undergraduates, having experience in lead generation within a US-based voice process would be considered an added advantage. This full-time and permanent position will require you to work night shifts from 8 PM IST to 6 AM IST, Monday to Friday, in a fixed shift that aligns with the US time zone. In addition to the base salary, you will be entitled to benefits such as paid sick time and a performance bonus. As part of the application process, you will be asked questions to gauge your comfort level in communicating with US-based customers in English over the phone, your proficiency in spoken English on a scale of 1 to 10, your availability for the specified night shift schedule, your fluency in English (speaking, reading, and writing), any prior experience in outbound calling or US-based voice processes, and your willingness to work from the Nehrunagar area in Ahmedabad. This position requires in-person work at the specified location. If you are interested in this opportunity, please contact the employer at +91 9023636210 to further discuss your qualifications and suitability for the role.,
As a Customer Service Representative for the Outbound Process - Medical Compensation Voice Process at Focus Elite LLP located in Nehrunagar, Ahmedabad, you will be responsible for making outbound calls to customers to conduct surveys determining their eligibility for medical compensation. This role involves accurately recording survey responses, updating customer information in the system, and providing clear and concise information about the compensation process while addressing any related inquiries. While we welcome individuals with excellent communication skills, prior experience in lead generation in a US-based voice process is considered an added advantage. This is a full-time, permanent position with a night shift schedule from 8 PM IST to 6 AM IST, Monday to Friday. The job also offers benefits such as paid sick time and a performance bonus. As part of the application process, you will be asked questions regarding your comfort level communicating with US-based customers in English over the phone, your spoken English communication skills on a scale of 1 to 10, availability for the night shift schedule, fluency in English, previous experience in outbound calling or US-based voice processes, and willingness to work from the Nehrunagar area in Ahmedabad. The work location for this role is in person at the office, and if you are interested in this opportunity, you can speak with the employer by contacting +91 9023636210.,
As a Customer Service Representative for the Outbound Process - Medical Compensation Voice Process at Focus Elite LLP located in Nehrunagar, Ahmedabad, you will play a crucial role in reaching out to customers through outbound calls to conduct surveys to determine their eligibility for medical compensation. Your primary responsibilities will include: - Accurately recording survey responses. - Updating customer information in the system. - Providing clear and concise information regarding the compensation process while addressing any related inquiries. While we welcome individuals with excellent communication skills, including freshers and undergraduates, having experience in lead generation within a US-based voice process would be considered an added advantage. This full-time and permanent position will require you to work night shifts from 8 PM IST to 6 AM IST, Monday to Friday, in a fixed shift that aligns with the US time zone. In addition to the base salary, you will be entitled to benefits such as paid sick time and a performance bonus. If you are interested in this opportunity, please contact the employer at +91 9023636210 to further discuss your qualifications and suitability for the role.,
Ø Roles and Responsibilities · To identify training / mentoring needs of the team members and provide the same to the Manager. · To give need-based mentoring and feedback inputs to the process floors, and undertake quality-based floor initiatives, resulting in continuous improvement in performance and quality. · Coaching the agents according to the observations made while monitoring. Ø Desired Candidate Profile · Candidates should have minimum a year of experience as a QA in Lead Generation Process. · Quality Experience on paper is mandatory. · Experience in Outsourcing (BPO, KPO, LPO, RPO, ETC) industry is mandatory. Job Type: Full-time Pay: ₹35,000.00 - ₹40,000.00 per month Application Question(s): How many years of experience do you have as a Quality Analyst in a BPO or call center environment? Which processes have you audited – inbound, outbound, chat, email, or blended? Do you have experience preparing quality reports and presenting trends or improvement plans? Have you conducted refresher trainings or coaching sessions for performance improvement? How do you handle situations where an agent disagrees with your quality score or feedback? Are you available to work night shifts from 8 PM to 6 AM IST? Work Location: In person
· International Calling experience. · Quick and attentive speaking with the clients. · Able to generate leads through cold calling. · Leads generation towards sponsors and Exhibitors. · Lead conversation and successful closing. · Maintaining the Monthly target. · Achieving the monthly given target. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Paid sick time Application Question(s): How many years of experience do you have as a Lead Analyst in a BPO or call center environment? Have you previously worked on US-based voice campaigns? If yes, please describe. Can you share an example of a report or insight that led to a process improvement in a previous role? Have you supported operations, quality, or workforce teams with performance analytics? Are you available to work night shifts from 8 PM to 6 AM IST? Are you located in Ahmedabad or willing to work from the Nehrunagar office? Work Location: In person
As an experienced professional in international calling, your role will involve quick and attentive communication with clients to generate leads through cold calling. You will be responsible for generating leads towards sponsors and exhibitors, lead conversion, and successfully closing deals while maintaining monthly targets and achieving the given sales targets. Qualifications Required: - Proven experience in international calling - Strong communication skills with the ability to engage clients effectively - Previous experience in generating leads through cold calling - Ability to meet and exceed monthly targets The company offers the following benefits: - Paid sick time Please note that this is a full-time, permanent position with the requirement to work night shifts from 8 PM to 6 AM IST. The work location is in person, and candidates located in Ahmedabad or willing to work from the Nehrunagar office are preferred. In your application, kindly provide details on your experience as a Lead Analyst in a BPO or call center environment, specifically on US-based voice campaigns. Additionally, share an example of a report or insight that led to process improvement in a previous role, along with your experience in supporting operations, quality, or workforce teams with performance analytics.,
Executive - HR: Assist with all internal and external HR-related matters. Participate in developing organizational guidelines and procedures. Recommend strategies to motivate employees. Assist with the recruitment process by identifying candidates, conducting reference checks and issuing employment contracts. Investigate complaints brought forward by employees. Coordinate employee development plans and performance management. Perform orientations and update records of new staff. Manage the organization's employee database and prepare reports. Produce and submit reports on general HR activity. Assist with budget monitoring and payroll. Keep up-to-date with the latest HR trends and best practices. Employee Engagement activities and festival celebrations. Responsible for Rewards & Recognition activities. Our Requirements: Proven office management, administrative or assistant experience Knowledge of office management systems and procedures Excellent time management skills and ability to multi-task and prioritise work Attention to detail and problem solving skills Excellent written and verbal communication skills Strong organisational and planning skills Proficiency in MS Office Good Communication skills Work hours: 2 pm to 11 pm Job location: Nehrunagar Required Experience: 1 to 3 years of experience working in office administration. Job Type: Full-time Pay: ₹25,000.00 - ₹30,000.00 per month Benefits: Cell phone reimbursement Paid sick time Paid time off Application Question(s): How many years of experience do you have in HR or HR & Admin roles? Are you experienced in onboarding, documentation, and maintaining employee files? Have you managed attendance, payroll inputs, or leave tracking systems? Do you have experience conducting employee engagement activities? Have you handled office administration tasks such as vendor coordination, asset management, and office supplies? Are you familiar with managing office maintenance, housekeeping, and facility operations? Are you comfortable working in the UK shift 2 PM to 11 PM? Are you familiar with HR compliance requirements such as appointment letters, exit formalities, and policy documentation? Do you have experience maintaining spreadsheets, trackers, and HR/ admin reports? What notice period do you have, or when can you join? Work Location: In person
Key Responsibility Area · Conduct training sessions for new joiners on Outbound process calling standards. · Provide training on calling terminology, scripts, and call quality. · Monitor training progress and ensure batch readiness within timelines. · Develop training modules, presentations, mock call setups, and assessments. · Coordinate with operations for regular process updates and refreshers. · Track trainees’ performance and certify them for floor readiness. · Should be flexible in nature and open to any sudden or immediate changes. Experience Required · Minimum 1+ years of experience in the Outbound calling processes · Should have handled training batches of 15–30 people. Skills Required · Excellent presentation and communication skills. · Strong knowledge of outbound calling and workflow, and documentation. · Good computer proficiency. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Paid sick time Paid time off Application Question(s): How many years of experience do you have as a Process Trainer in a BPO/company? Have you conducted training for US-based voice processes before? Have you handled New Hire Training (NHT), Process Training, and Refresher Training? Have you ever trained agents for outbound calling, customer service, or lead generation campaigns? Are you comfortable handling batch sizes of 10–20 trainees? How do you track trainee performance during training (e.g., assessments, attendance, call evaluations)? Have you identified skill gaps and conducted refresher training sessions? Are you comfortable giving feedback and coaching agents to improve their performance? Are you available to work night shifts from 8 PM to 6 AM IST? Are you located in Ahmedabad or willing to work from our Nehrunagar office? What is your notice period, or when can you join? Work Location: In person
Key Responsibility Area · Monitor and evaluate outbound calls handled by associates, including escalated interactions. · Verify medical information and ensure strict adherence to client and compliance guidelines. · Maintain high accuracy levels in documentation, verification steps, and call outcomes. · Support new associates by providing clarification on call-handling procedures and workflow steps. · Deliver daily feedback to team members regarding call quality issues or process deviations. · Consistently achieve and exceed productivity and quality performance metrics. Experience in Outsourcing (BPO, KPO, LPO, RPO, ETC) industry is mandatory. Experience Required · Minimum 2 to 3 year of experience in an outbound calling role; prior experience in a BPO is preferred. Skills Required · Strong communication and customer-handling skills, especially with US clients. · Strong analytical capability with the ability to identify errors and gaps. · Good problem-solving skills and attention to detail. Job Types: Full-time, Permanent Pay: ₹35,000.00 - ₹40,000.00 per month Benefits: Paid sick time Paid time off Application Question(s): How many years of experience do you have as a Quality Analyst in a BPO or call center environment? Have you audited outbound call process? Have you worked on US-based voice campaigns process before? Do you have experience preparing quality reports and presenting trends or improvement plans? Are you experienced in monitoring live or recorded calls and sharing feedback with agents? Have you conducted refresher trainings or coaching sessions for performance improvement? Are you available to work night shifts from 8 PM to 6 AM IST? Are you located in Ahmedabad or willing to work from our Nehrunagar office? What is your notice period, or when can you join? Work Location: In person
Key Responsibility Area · Conduct training sessions for new joiners on Outbound process calling standards. · Provide training on calling terminology, scripts, and call quality. · Monitor training progress and ensure batch readiness within timelines. · Develop training modules, presentations, mock call setups, and assessments. · Coordinate with operations for regular process updates and refreshers. · Track trainees’ performance and certify them for floor readiness. · Should be flexible in nature and open to any sudden or immediate changes. Experience Required · Minimum 1+ years of experience in the Outbound calling processes · Should have handled training batches of 15–30 people. Skills Required · Excellent presentation and communication skills. · Strong knowledge of outbound calling and workflow, and documentation. · Good computer proficiency. Job Types: Full-time, Permanent Pay: ₹30,000.00 - ₹35,000.00 per month Benefits: Paid sick time Paid time off Application Question(s): How many years of experience do you have as a Process Trainer in a BPO/company? Have you conducted training for US-based voice processes before? Have you handled New Hire Training (NHT), Process Training, and Refresher Training? Have you ever trained agents for outbound calling, customer service, or lead generation campaigns? Are you comfortable handling batch sizes of 10–20 trainees? How do you track trainee performance during training (e.g., assessments, attendance, call evaluations)? Have you identified skill gaps and conducted refresher training sessions? Are you comfortable giving feedback and coaching agents to improve their performance? Are you available to work night shifts from 8 PM to 6 AM IST? Are you located in Ahmedabad or willing to work from our Nehrunagar office? What is your notice period, or when can you join? Work Location: In person
Key Responsibilities: Accounting & Bookkeeping: · Maintain daily accounting entries and ledgers in Tally . · Handle accounts receivable and accounts payable processes. · Manage company expenses, vouchers, and petty cash. · Reconcile bank accounts, vendor statements, and internal ledgers. Billing & Invoicing: · Prepare timely invoices as per client billing cycles. · Coordinate with operations teams to confirm billing hours and data. · Track outstanding payments and follow up for timely collections. · Maintain receivables aging report and update management regularly. Compliance & Documentation: · Maintain organized records of financial documents, bills, agreements, and reports. · Assist with internal/external audits and statutory filings. · Ensure compliance with accounting standards and company policies. Coordination & Reporting: · Prepare weekly and monthly financial summaries and MIS reports. · Work closely with vendors, clients, and internal teams to resolve account-related queries. · Support the Accounts Manager/Director in budgeting and financial analysis when needed. Requirements: · Bachelor’s degree in Commerce, Accounting, Finance, or related field. · 1–4 years of experience as an Accounts Executive or Accountant (BPO/corporate experience preferred). · Mandatory working knowledge of Tally (Tally ERP/Tally Prime). · Experience with other accounting software like Zoho Books, QuickBooks is an added advantage. · Proficiency in MS Excel (formulas, VLOOKUP, Pivot Tables preferred). · Strong understanding of accounting principles and financial record-keeping. · Excellent attention to detail and ability to work with accuracy. · Good communication and coordination skills. Key Skills: · Tally Accounting · Bookkeeping & Ledger Maintenance · Billing & Invoicing · Financial Reporting · Payroll Assistance · Analytical & Numerical Ability · Time Management & Confidentiality Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Application Question(s): How many years of experience do you have as an Account Executive or in a similar accounting role? Are you proficient in Tally / Tally Prime? Do you have experience with accounting entries such as sales, purchase, receipts, payments, and journal entries? Have you handled bank reconciliation before? Are you familiar with GST calculations, GST returns, or GST filing? Have you worked on income tax, TDS, or vendor reconciliation? What is your notice period, or when can you join? Work Location: In person
Key Responsibilities: Accounting & Bookkeeping: · Maintain daily accounting entries and ledgers in Tally . · Handle accounts receivable and accounts payable processes. · Manage company expenses, vouchers, and petty cash. · Reconcile bank accounts, vendor statements, and internal ledgers. Billing & Invoicing: · Prepare timely invoices as per client billing cycles. · Coordinate with operations teams to confirm billing hours and data. · Track outstanding payments and follow up for timely collections. · Maintain receivables aging report and update management regularly. Compliance & Documentation: · Maintain organized records of financial documents, bills, agreements, and reports. · Assist with internal/external audits and statutory filings. · Ensure compliance with accounting standards and company policies. Coordination & Reporting: · Prepare weekly and monthly financial summaries and MIS reports. · Work closely with vendors, clients, and internal teams to resolve account-related queries. · Support the Accounts Manager/Director in budgeting and financial analysis when needed. Requirements: · Bachelor’s degree in Commerce, Accounting, Finance, or related field. · 1–4 years of experience as an Accounts Executive or Accountant (BPO/corporate experience preferred). · Mandatory working knowledge of Tally (Tally ERP/Tally Prime). · Experience with other accounting software like Zoho Books, QuickBooks is an added advantage. · Proficiency in MS Excel (formulas, VLOOKUP, Pivot Tables preferred). · Strong understanding of accounting principles and financial record-keeping. · Excellent attention to detail and ability to work with accuracy. · Good communication and coordination skills. Key Skills: · Tally Accounting · Bookkeeping & Ledger Maintenance · Billing & Invoicing · Financial Reporting · Payroll Assistance · Analytical & Numerical Ability · Time Management & Confidentiality Job Types: Full-time, Permanent Pay: ₹20,000.00 - ₹30,000.00 per month Application Question(s): How many years of experience do you have as an Account Executive or in a similar accounting role? Are you proficient in Tally / Tally Prime? Do you have experience with accounting entries such as sales, purchase, receipts, payments, and journal entries? Have you handled bank reconciliation before? Are you familiar with GST calculations, GST returns, or GST filing? Have you worked on income tax, TDS, or vendor reconciliation? What is your notice period, or when can you join? Work Location: In person
As a Customer Service Representative for the Outbound Process - Medical Compensation Voice Process at Focus Elite LLP located in Nehrunagar, Ahmedabad, you will play a crucial role in reaching out to customers through outbound calls to conduct surveys to determine their eligibility for medical compensation. Your primary responsibilities will include: - Accurately recording survey responses - Updating customer information in the system - Providing clear and concise information regarding the compensation process while addressing any related inquiries We welcome individuals with excellent communication skills, including freshers and undergraduates. Having experience in lead generation within a US-based voice process would be considered an added advantage. This full-time and permanent position will require you to work night shifts from 8 PM IST to 6 AM IST, Monday to Friday, in a fixed shift that aligns with the US time zone. In addition to the base salary, you will be entitled to benefits such as paid sick time and a performance bonus. As part of the application process, you will be asked questions to gauge your: - Comfort level in communicating with US-based customers in English over the phone - Proficiency in spoken English on a scale of 1 to 10 - Availability for the specified night shift schedule - Fluency in English (speaking, reading, and writing) - Any prior experience in outbound calling or US-based voice processes - Willingness to work from the Nehrunagar area in Ahmedabad This position requires in-person work at the specified location. If you are interested in this opportunity, please contact the employer at +91 9023636210 to further discuss your qualifications and suitability for the role.,