Process Trainer

Key Responsibility Area

· Conduct training sessions for new joiners on Outbound process calling standards.

· Provide training on calling terminology, scripts, and call quality.

· Monitor training progress and ensure batch readiness within timelines.

· Develop training modules, presentations, mock call setups, and assessments.

· Coordinate with operations for regular process updates and refreshers.

· Track trainees’ performance and certify them for floor readiness.

· Should be flexible in nature and open to any sudden or immediate changes.

Experience Required

· Minimum 1+ years of experience in the Outbound calling processes

· Should have handled training batches of 15–30 people.

Skills Required

· Excellent presentation and communication skills.

· Strong knowledge of outbound calling and workflow, and documentation.

· Good computer proficiency.

Job Types: Full-time, Permanent

Pay: ₹30,000.00 - ₹35,000.00 per month

Benefits:

• Paid sick time
• Paid time off

Application Question(s):

• How many years of experience do you have as a Process Trainer in a BPO/company?
• Have you conducted training for US-based voice processes before?
• Have you handled New Hire Training (NHT), Process Training, and Refresher Training?
• Have you ever trained agents for outbound calling, customer service, or lead generation campaigns?
• Are you comfortable handling batch sizes of 10–20 trainees?
• How do you track trainee performance during training (e.g., assessments, attendance, call evaluations)?
• Have you identified skill gaps and conducted refresher training sessions?
• Are you comfortable giving feedback and coaching agents to improve their performance?
• Are you available to work night shifts from 8 PM to 6 AM IST?
• Are you located in Ahmedabad or willing to work from our Nehrunagar office?
• What is your notice period, or when can you join?

Work Location: In person