Process Trainer

Designation Trainer

Location Airoli, Navi Mumbai

Shift timings - 24/7 US shifts

5 days working Rotational week offs

The Trainer at Foundever will be responsible for delivering both process and communication training sessions on a wide range of topics to a diverse audience. This role requires strong communication skills, a passion for teaching, and the ability to adapt training methods to meet the needs of different learners.

Responsibilities:

• End to End Training.
• Experience into Process and Communication Training.
• Train the New Hire ,Classroom training.
• Conduct Cultural & Behavioral Training
• Develop and deliver training programs on various subjects
• Assess the training needs of individuals and groups
• Create engaging and interactive training materials
• Monitor and evaluate the effectiveness of training sessions
• Provide feedback and support to trainees
• Throughput, TNI ,TNA ,FPA , Mock calls

Qualifications -

Required Skills:

• Candidates who have experience in Chat LOB are preferred
• Excellent communication and presentation skills
• Strong knowledge of instructional design principles
• Ability to work effectively with diverse groups of learners
• Experience in delivering online training programs
• Certification in a relevant training field
• Knowledge of adult learning theories
• Process ISP Process Voice

Interested candidates can share CV to tejal.mohadikar@foundever.com