Customer Support Representative

Job Description

Focus Elite seeks confident and articulate Customer Service Representatives for our Medical Compensation campaign. You will be responsible for making outbound calls using generated data to conduct surveys that determine customer eligibility for medical compensation. While we welcome freshers and undergraduates with excellent communication skills, experience in lead generation in a US-based voice process will be considered an added advantage. Key Responsibilities: - Make outbound calls to customers using data to conduct eligibility surveys for medical compensation. - Accurately record survey responses and update customer information in the system. - Provide clear, concise information about the compensation process and address related inquiries. Job Types: Full-time, Permanent Pay: ₹15,000.00 - ₹30,000.00 per month Schedule: Fixed shift Monday to Friday Night shift US shift Supplemental Pay: Performance bonus Application Question(s): How many years of experience do you have as a Quality Analyst in a BPO or call center environment? Have you worked on US-based voice or non-voice campaigns before? Are you available to work night shifts from 8 PM to 6 AM IST? Are you located in Ahmedabad or willing to work from our Nehrunagar office? Work Location: In person Speak with the employer +91 9023636210