Customer Service Representative

As a Customer Service Representative for the Outbound Process - Medical Compensation Voice Process at Focus Elite LLP located in Nehrunagar, Ahmedabad, you will play a crucial role in reaching out to customers through outbound calls to conduct surveys to determine their eligibility for medical compensation. Your primary responsibilities will include accurately recording survey responses, updating customer information in the system, and providing clear and concise information regarding the compensation process while addressing any related inquiries. While we welcome individuals with excellent communication skills, including freshers and undergraduates, having experience in lead generation within a US-based voice process would be considered an added advantage. This full-time and permanent position will require you to work night shifts from 8 PM IST to 6 AM IST, Monday to Friday, in a fixed shift that aligns with the US time zone. In addition to the base salary, you will be entitled to benefits such as paid sick time and a performance bonus. As part of the application process, you will be asked questions to gauge your comfort level in communicating with US-based customers in English over the phone, your proficiency in spoken English on a scale of 1 to 10, your availability for the specified night shift schedule, your fluency in English (speaking, reading, and writing), any prior experience in outbound calling or US-based voice processes, and your willingness to work from the Nehrunagar area in Ahmedabad. This position requires in-person work at the specified location. If you are interested in this opportunity, please contact the employer at +91 9023636210 to further discuss your qualifications and suitability for the role.,