Job Title : DLT Engineer Location : Mohali Job Type : Full-time Shift : Rotational Late Shifts (6 Days a Week) About the Role : Were looking for a DLT Engineer to help upload data onto our blockchain portal. If you have basic Excel skills and can work late shifts, this is a great opportunity to get hands-on experience in this field. Responsibilities : Upload data to the blockchain portal accurately and on time. Use basic Excel to organize and prepare data for upload. Monitor uploads and fix any issues that come up. Ensure data quality and security. Provide regular updates on data status. Qualifications : Any graduate. Basic knowledge of Excel . Attention to detail and problem-solving skills. Ability to work in rotational late shifts (6 days a week).

The role will be responsible to develop and implement the presales strategies for the domains of CPaaS and/or Whatsapp Business messaging, to drive business growth and meet revenue targets. The role will play a pivotal role in ensuring the successful adoption of our solutions by analysing the customers use cases and crafting the techno-commercial solution. The incumbent will be a market facing, subject matter expert focused on enterprise customer unique needs in the domains and be able to demonstrate tangible business benefits to the clients through our solutions propositions. Roles and Responsibilities Collaborate closely with the product manager and the business stakeholders to define and implement the pre-sales strategy for the assigned CPaaS domain and industry vertical. Drive the development of compelling value propositions and solution proposals that effectively communicate the benefits of our offerings to potential clients. Conduct thorough market research and analysis to identify new opportunities to drive the revenue targets. Work in close partnership with cross-functional teams and partners, including technical and CSD, to gain an in-depth understanding of our service offerings, differentiations, and capabilities. Translate the technical capabilities into tailored solutions that address clients unique requirements. Conduct presentations and engage in strategic discussions with decision makers across all levels, showcasing our solutions value proposition and demonstrating how they align with the clients business goals. Oversee the creation and submission of detailed, accurate, and persuasive proposals and bids in response to client RFPs/RFIs. Ensure that proposals effectively communicate our offerings strengths and differentiation. Responsible for the sustained customer success and growth of the wallet share in the assigned domains and accounts. Stay at the forefront of industry trends, competitor offerings, and emerging technologies within the CPaaS and Whatsapp business messaging domain. Required Skills Overall 7-15+ years of experience with 3+ years of prior industry experience as a product sales specialists in an Enterprise CPaaS domain. Strong knowledge of the CPaaS market and technical solutions, specifically Whatsapp business messaging and Conversational AI and its competitive landscape. Exceptional communication skills, both verbal and written. Self-starter with a positive and solution-oriented mindset. Demonstrated ability to work collaboratively and deliver in a multi-stakeholder eco-system. Didnt find the right fitVisit our Careers page to explore more open positions.

Role & responsibilities Manage the entire sales cycle from qualifying to scoping the opportunity, conducting product demonstrations, negotiating and closing business. Should have expertise in direct selling and a good track record in acquisition of new clients and managing the existing accounts. Communicating with customers via phone, email, and teleconference, meeting with customers at the customers place. Providing solutions regarding technical issues; advising customers on products; preparing proposals, presentations, pricing, contracts, developing strategic plans related to the customer and the proposed solution. Generate new business opportunities through various communication platforms. • Develop sales strategies that optimize the market potential. Understand customers' diverse, specific business needs and apply product knowledge to meet those needs with the company's products. Emphasize value propositions through product demonstrations and proof of concepts. Manage sales pipeline, ensuring the pipeline is robust and will meet the targets including accurate and timely reporting of the pipeline and prospects in the pipeline. Preferred candidate profile Min 6+ years of experience in Cpaas Based Products in Enterprises sales. Full-time Bachelor or Masters Degree in business administration, or similar diploma or degree courses. Must have sound understanding of Digital products like SMS and Enterprise collaboration Suites. Excellent written and spoken communication skills. A self-starter and a hard worker with strong and effective communication, interpersonal and presentation skill who can articulate complex concept to clients. Experience in solution selling and able to cross sell products in large enterprises. Experience on CRM and Sales management reporting tools is an added advantage.

Who we are? Founded in 2015, SmartPing is a specialized Enterprise & Tele Communications service provider that connects businesses with their consumers over telecom and internet channels. ONE-STOP-SHOP for integrated communication backed up by innovative and intelligent technical platforms for SMEs, MNCs, large enterprises & Government entities Job description We are seeking a dynamic Channel Sales Manager to drive growth and expand our market presence in CCaaS/Voice solutions. The ideal candidate will be responsible for developing and managing channel partnerships, fostering relationships with System integrators , Technology companies, and Channel partners to achieve sales targets in the designated region. Role: Channel Partner Manager/ Head (IC Role) Vertical: Voice/CCaaS Department: Sales Experience: 10+ years Employment Type: Full Time, Permanent Location: Gurgaon ( PAN India coverage) Roles and Responsibilities a)Partner Acquisition & Business Development: Identify, recruit and onboard new resellers, VARs, system integrators and telecom channel partners across India. Develop regional partnership strategies to drive business expansion in key markets. Ensure continuous pipeline growth through channel-driven lead generation and joint GTM initiatives. b)Partner Enablement & Sales Support: Conduct partner training sessions, workshops and sales enablement programs to enhance product knowledge. Provide partners with sales toolkits, pitch decks, pricing models and competitive positioning strategies. Work closely with partners to co-develop sales opportunities and close high-value enterprise deals. c)Revenue Growth & Partner Performance Management: Set and track partner sales targets, revenue goals and market expansion KPIs. Develop and implement incentive programs, commission structures and joint marketing plans to drive partner engagement. Monitor partner sales performance, identify gaps and take corrective actions to enhance productivity. d)Collaboration & Cross-Functional Coordination: Work closely with Sales, Marketing, Product and Customer Success teams to align channel strategies. Collaborate with Marketing to execute joint GTM campaigns, webinars and co-branded events. Ensure seamless coordination between technical support teams and partners for smooth service delivery. Required Skills & Experience: 10+ years of experience in Channel Sales, Partner Management, or Business Development in CPaaS, UCaaS, SaaS, or Telecom industries. Proven track record of building and scaling channel partner programs across multiple regions. Strong understanding of partner ecosystem dynamics, including resellers, system integrators and technology alliances. Experience in driving partner-led revenue growth and executing joint GTM strategies. Excellent relationship-building, negotiation and stakeholder management skills. Strong analytical skills to track partner performance and optimize channel sales strategies. Ability to work in a fast-paced, high-growth environment and manage multiple partner engagements simultaneously. Educational Qualifications: Bachelors/ Masters degree or equivalent.

Who we are? Founded in 2015, SmartPing is a specialized Enterprise & Tele Communications service provider that connects businesses with their consumers over telecom and internet channels. ONE-STOP-SHOP for integrated communication backed up by innovative and intelligent technical platforms for SMEs, MNCs, large enterprises & Government entities Role: Asterisk Developer Department: IT Employment Type: Full Time, Permanent Location: Mohali Roles & Responsibilities: Application Development: Creating custom telephony applications and features using Asterisk's APIs, scripting languages, and modules. System Integration: Integrating Asterisk with other systems, databases, and third-party services to create comprehensive communication solutions. Call Routing and Logic: Developing call routing logic, interactive voice response (IVR) systems, voicemail solutions, call forwarding, and other call handling functionalities. Protocol Implementation: Implementing and managing VoIP protocols such as SIP (Session Initiation Protocol) and RTP (Real-Time Transport Protocol). Testing and Debugging: Ensuring the reliability, performance, and security of Asterisk applications through rigorous testing and effective debugging. Required Skills: We require a person who has experience in Cloud Call Center System development Using Asterisk PBX (Version above 16), Should have strong knowledge of Asterisk AMI and AGI (using perl or php) ,Asterisk Fast AGI , Asterisk Dial-plan ,Asterisk Optimization for High volumes , Strong Knowledge Python and PHP , Maria db (integration with applications) and Asterisk WERRTC ( STUN, TRUN server Deployment)

Role: Product Manager-CCaas Department: Product and Marketing Job description: The role will be responsible to build the product strategy and roadmap in line with the market needs and company's vision. The incumbent will manage the product vertical throughout its lifecycle from concept to development and scale; as well as develop and launch new product variants in the domain in line with evolving market trends. Roles and Responsibilities: Translate business strategy into product strategy. Own the product roadmap and execute the product strategy. Own the business case and performance metrics of the domain. Identify market opportunities with research and competitive analysis and integrate it into product requirements. Own the product design and requirements incorporating market use cases and internal functions processes across all product releases. Work with stakeholders across multiple functions of network, customer service, regulatory, engineering and finance to build and operationalize the product. Design simple and intuitive user interfaces through wireframes and mock-ups. Identify and develop technology partnerships to strengthen the portfolio and accelerate the GTM. Collaborate with the partners to integrate their products and take them to our markets. Communicate the product solutions and offerings effectively internally and externally. Drive the sales enablement interventions to ensure product success. Analyze complex use cases and customer usage data to drive optimum product experience. Drive the product marketing strategy and provide product marketing with insights on key differentiators and messages. Manage all aspects of product lifecycle, including customer feedback, requirements, and issues. Evangelize the product internally and externally in various industry and customer forums. Drive adoption of product using various interventions. Required Skills: Overall 6+ years of experience with 3+ years of prior industry experience as a Product Manager in an Enterprise CCaaS domain. Strong knowledge of the CCaaS market, IVR, voice bot and its competitive landscape. Exceptional communication skills, both verbal and written, with a knack for storytelling. Self-starter with a positive and solution-oriented mindset. Demonstrated ability to work collaboratively and deliver in a multi-stakeholder eco-system. Analytical mindset and data driven. ability to gather and interpret data to make informed decisions. Benefits & Perks: Salary No Bar for right candidate Variable Pay-out Provident Fund Group Medical Insurance

Key Responsibilities: Job Type: Full time Location: Mumbai (Kurla West) Role: Inside sales Job description: We are searching for an engaged Inside Sales/Lead Generation Representative to boost sales by reaching out to current and possible clients. To this end, the person will be required to obtain lists of individuals' information, and to source data for additional members of the target audience. You should also jot down important notes during conversations to facilitate follow ups by our staff. Key Responsibilities: Maintain and regularly update databases with accurate contact information. Reach out to both existing and prospective clients to promote and sell products. Address client inquiries, concerns, and feedback in a timely and professional manner. Relay confirmed verbal agreements to the sales team to complete the closing process. Document all sales activities, including both successful and unsuccessful attempts. Participate in team meetings to review performance goals and align on progress. Previous experience in telesales, telemarketing, or a similar customer-facing role is preferred. Job specification: Atleast 3+ year experience. Must be a graduate Very good communication skill in english. Should be profieciant in mail drafting Must have experience in SaaS/CPaaS/CCaaS/software products.

Role: OTT WABA - Tech Support Shift Engineer Job Location : Mohali Roles and Responsibilities End-to-end WABA onboarding in coordination with BSP, clients and internal Sales team in line with Turnaround Time. Monitor WABA platform operations, ensuring system stability, performance. Perform troubleshooting and root cause analysis for WABA related issues, coordinating with BSPs and internal teams as needed. Responsible for CRMs integrations with WABA services. Respond to alerts, incidents and service requests related to WABA services. Work in a shift-based rotation to provide continuous monitoring and support to customers. Experience & Skillset Required B. Tech (CSE or IT) or BCA, and an additional internship in a similar field will be good. 1+ year of experience in telecom messaging platforms, WABA, RCS or SMS services is required. Decent knowledge of WABA operations, protocols (HTTP APIs), and messaging standards. Knowledge of WABA solutions and APIs. Ability to work in a shift-based schedule, including weekends if + when needed. Excellent problem-solving skills and attention to detail. Strong communication and teamwork skills with a professional eco-system.

Provide support to internal / external customers while adhering to the set SLA parameters. Responsible for providing technical support (troubleshoot, online testing, problem solutions) to clients / customers. Facilitate calls with customers to explain / resolve / address the issues raised to technical support team. Perform initial troubleshooting, do analysis, test service flows to resolve customers concerns. Collaborate / coordinate with backend teams in identifying/ resolving customer issues. Capture and document all queries / concerns via the ticketing tool / email / calls. Responding to customers via various communication channels and to provide timely revert / updates / notifications. Share periodic updates and feedbacks on regular basis. Maintain regular tracker(s) and publish reports to all stakeholders. Ensure 100% adherence to team sand organizational processes. Time Management. Ticket management. Customer response and engagement. Cross-functional communication and coordination. Compliance and SOPs. Show more Show less

Application Development: Creating custom telephony applications and features using Asterisk’s APIs, scripting languages, and modules. System Integration: Integrating Asterisk with other systems, databases, and third-party services to create comprehensive communication solutions. Call Routing and Logic: Developing call routing logic, interactive voice response (IVR) systems, voicemail solutions, call forwarding, and other call handling functionalities. Protocol Implementation: Implementing and managing VoIP protocols such as SIP (Session Initiation Protocol) and RTP (Real-Time Transport Protocol). Testing and Debugging: Ensuring the reliability, performance, and security of Asterisk applications through rigorous testing and effective debugging. Show more Show less

Provide support to internal / external customers while adhering to the set SLA parameters. Responsible for providing technical support (troubleshoot, online testing, problem solutions) to clients / customers. Facilitate calls with customers to explain / resolve / address the issues raised to technical support team. Perform initial troubleshooting, do analysis, test service flows to resolve customers concerns. Collaborate / coordinate with backend teams in identifying/ resolving customer issues. Capture and document all queries / concerns via the ticketing tool / email / calls. Responding to customers via various communication channels and to provide timely revert / updates / notifications. Share periodic updates and feedbacks on regular basis. Maintain regular tracker(s) and publish reports to all stakeholders. Ensure 100% adherence to team sand organizational processes. Time Management. Ticket management. Customer response and engagement. Cross-functional communication and coordination. Compliance and SOPs. Show more Show less

Founded in 2015, SmartPing is a specialized Enterprise & Tele Communications service provider that connects businesses with their consumers over telecom and internet channels. ONE-STOP-SHOP for integrated communication backed up by innovative and intelligent technical platforms for SMEs, MNCs, large enterprises & Government entities Job description: We are looking for an innovative and dedicated Key Account Manager who has great sales acumen with prior experience in SaaS based product selling. As a KAM you will be responsible for Acquiring new enterprise account and cross sell/upsell them in order to promote their growth. Role: Key Account Manager (KAM) Department: Sales & Business Development Employment Type: Full Time, Permanent Location: Gurgaon & Mumbai Roles & Responsibilities: Manage the entire sales cycle from qualifying to scoping the opportunity, conducting product demonstrations, negotiating and closing business. Should have expertise in direct selling and a good track record in acquisition of new clients and managing the existing accounts. Communicating with customers via phone, email, and teleconference, meeting with customers at the customers place. Providing solutions regarding technical issues; advising customers on products; preparing proposals, presentations, pricing, contracts, developing strategic plans related to the customer and the proposed solution. Generate new business opportunities through various communication platforms. Develop sales strategies that optimize the market potential. Understand customers' diverse, specific business needs and apply product knowledge to meet those needs with the company's products. Emphasize value propositions through product demonstrations and proof of concepts. Manage sales pipeline, ensuring the pipeline is robust and will meet the targets including accurate and timely reporting of the pipeline and prospects in the pipeline. Required Skills: Min 6+ years of experience in SaaS Based Products in Enterprises sales. Full-time Bachelor or Masters Degree in business administration, or similar diploma or degree courses. Must have sound understanding of Digital products like SMS and Enterprise collaboration Suites. Excellent written and spoken communication skills. A self-starter and a hard worker with strong and effective communication, interpersonal and presentation skill who can articulate complex concept to clients. Experience in solution selling and able to cross sell products in large enterprises.

The role will be responsible to develop and implement the presales strategies for the domains of CPaaS -Voice , to drive business growth and meet revenue targets. The role will play a pivotal role in ensuring the successful adoption of our solutions by analysing the customers use cases and crafting the techno-commercial solution. The incumbent will be a market facing, subject matter expert focused on enterprise customer unique needs in the domains and be able to demonstrate tangible business benefits to the clients through our solutions propositions. Roles and Responsibilities Collaborate closely with the product manager and the business stakeholders to define and implement the pre-sales strategy for the assigned CPaaS domain and industry vertical. Drive the development of compelling value propositions and solution proposals that effectively communicate the benefits of our offerings to potential clients. Conduct thorough market research and analysis to identify new opportunities to drive the revenue targets. Work in close partnership with cross-functional teams and partners, including technical and CSD, to gain an in-depth understanding of our service offerings, differentiations, and capabilities. Translate the technical capabilities into tailored solutions that address clients unique requirements. Conduct presentations and engage in strategic discussions with decision makers across all levels, showcasing our solutions value proposition and demonstrating how they align with the clients business goals. Oversee the creation and submission of detailed, accurate, and persuasive proposals and bids in response to client RFPs/RFIs. Ensure that proposals effectively communicate our offerings strengths and differentiation. Responsible for the sustained customer success and growth of the wallet share in the assigned domains and accounts. Stay at the forefront of industry trends, competitor offerings, and emerging technologies within the CPaaS and Whatsapp business messaging domain. Required Skills Overall 7-15+ years of experience with 3+ years of prior industry experience as a product sales specialists in an Enterprise CPaaS domain. Strong knowledge of the CPaaS market and technical solutions, specifically Whatsapp business messaging and Conversational AI and its competitive landscape. Exceptional communication skills, both verbal and written. Self-starter with a positive and solution-oriented mindset. Demonstrated ability to work collaboratively and deliver in a multi-stakeholder eco-system. Didnt find the right fitVisit our Careers page to explore more open positions.

The role will be responsible for developing and implementing the presales strategies for the domains of CPaaS - OTT Platforms, to drive business growth and meet revenue targets. The role will play a pivotal role in ensuring the successful adoption of our solutions by analyzing the customer s use cases and crafting the techno-commercial solution. The incumbent will be a market-facing, subject matter expert focused on enterprise customers unique needs in the domains and be able to demonstrate tangible business benefits to the clients through our solutions propositions Skills Required End-to-end WABA onboarding in coordination with BSP, clients and internal Sales team in line with Turnaround Time. Monitor WABA platform operations, ensuring system stability, performance. Perform troubleshooting and root cause analysis for WABA related issues, coordinating with BSPs and internal teams as needed. Responsible for CRMs integrations with WABA services. Respond to alerts, incidents and service requests related to WABA services. Work in a shift-based rotation to provide continuous monitoring and support to customers. Experience Skillset Required B. Tech (CSE or IT) or BCA, and an additional internship in a similar field will be good. 2-4 years of experience in telecom messaging platforms, WABA, RCS, or SMS services is required. Decent knowledge of WABA operations, protocols (HTTP APIs), and messaging standards. Knowledge of WABA solutions and APIs. Ability to work in a shift-based schedule, including weekends if + when needed. Excellent problem-solving skills and attention to detail. Strong communication and teamwork skills with a professional eco-system. Benefits Perks Provident Fund Group Medical Insurance Work Life Balance Didnt find the right fitVisit our Careers page to explore more open positions.

We are looking for a skilled and experienced QA Automation Engineer to oversee the quality assurance and application testing activities within our organization. The ideal candidate will be responsible for, defining testing strategies, ensuring high-quality software releases, and improving our testing processes. Responsibilities Test Strategy and Planning Develop and implement comprehensive test strategies and plans for projects. Define testing scope, objectives, and deliverables. Collaborate with project managers, developers, and stakeholders to ensure alignment on requirements and expectations. Test Execution and Management Oversee the execution of test plans and test cases. Ensure all testing activities are carried out efficiently and effectively. Monitor test progress and report on test coverage, defects, and risks. Quality Assurance Implement and enforce QA best practices, processes, and standards. Ensure compliance with established quality standards and guidelines. Conduct root cause analysis of defects and work with development teams to resolve issues. Automation and Tools Identify opportunities for test automation and implement automated testing solutions. Evaluate and select appropriate testing tools and technologies. Maintain and enhance existing automated test suites. Collaboration and Communication Facilitate communication between QA, development, and other cross-functional teams. Provide regular updates on QA activities, test progress, and quality metrics to stakeholders. Participate in project meetings, design reviews, and code reviews. Experience Minimum of 2+ years of experience in software quality assurance and testing. Strong background in both manual and automated testing. Skills Proficiency in test automation tools (e.g., Selenium, QTP, JUnit). Strong understanding of software development lifecycle (SDLC) and Agile methodologies. Experience with continuous integration and continuous delivery (CI/CD) pipelines. Tools and Technologies Familiarity with testing tools such as JIRA, TestRail, or similar. Knowledge of version control systems (e.g., Git). Education: B.Tech CSE/B.SC IT/BCA/MCA/M.Sc IT or in any related field. Advanced degree or certifications in QA or testing is a plus. Benefits Perks Provident Fund Group Medical Insurance Work Life Balance Didnt find the right fitVisit our Careers page to explore more open positions.

Roles and Responsibilities End-to-end onboarding of SMS, WABA, RCS, Voice Services. Manage Recharges and Credit Limits for the onboarded Customers. First level troubleshooting of the issues related to SMS, WABA, RCS, Voice Services and further coordination with L2/L3 Teams. End-to-end customer handling to provide timely support for the raised issues. Respond to alerts, incidents and service requests related to Above mentioned services. Work in a shift-based rotation to provide continuous monitoring and support to customers. Qualifications/ Required Skills B. Tech (CSE or IT) or BCA, additional internship in similar field will be good. 2-4 years of experience in telecom messaging platforms, WABA, RCS, or SMS services is required. Decent knowledge of SMS, RCS, WABA operations, protocols (HTTP APIs), and messaging standards. Knowledge of SMS, WABA, RCS solutions and APIs. Ability to work in a shift-based schedule, including weekends if + when needed. Excellent problem-solving skills and attention to detail. Strong communication and teamwork skills with professionalism. Why join us Impactful Work: Play a pivotal role in safe guarding assets, data, and reputation in the industry. Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment: Work along side a world-class team in a challenging and fun environment, where innovation is celebrated. Didnt find the right fitVisit our Careers page to explore more open positions.

We are looking for an innovative and dedicated Regional Head- Enterprise sales that has great sales acumen with prior experience in SaaS based product selling. As a lead you will be responsible for leading the entire east region with the help of team and as an individual contributor to acquire new enterprise account and cross sell/upsell them in order to promote their growth. Role and Responsibilities Lead and mentor a team of sales professionals, overseeing the entire sales cycle from qualifying to scoping opportunities, conducting product demonstrations, negotiating, and closing business. Demonstrate expertise in direct selling and maintain a strong track record in acquiring new clients and managing existing accounts. Coordinate and communicate with customers through various channels, including phone, email, and teleconferences, and conduct in-person meetings at the customer s location. Provide solutions for technical issues, offer product advice to customers, and prepare comprehensive proposals, presentations, pricing, and contracts. Develop strategic plans tailored to customer needs and proposed solutions. Generate new business opportunities by leveraging various communication platforms and guide the team in executing effective sales strategies to optimize market potential. Understand the diverse and specific business needs of customers and apply product knowledge to align solutions with the company s products. Emphasize value propositions through product demonstrations and proof of concepts, ensuring effective communication with clients. Manage the sales pipeline, ensuring its robustness and alignment with targets. Provide accurate and timely reporting of the pipeline and prospects. Skills required Min 12+ years of experience in SaaS Based Products in Enterprises sales. Hold a full-time Bachelor s or Master s Degree in business administration or a related field. Demonstrate a solid understanding of Digital products, including SMS and Enterprise collaboration Suites. Exhibit excellent written and spoken communication skills. Be a self-starter and hard worker with strong communication, interpersonal, and presentation skills, capable of articulating complex concepts to clients. Have experience in solution selling and the ability to cross-sell products in large enterprises. As a Team Lead, the individual will be responsible for not only executing sales strategies but also guiding and developing the sales team to achieve collective success. Benefits Perks Salary No Bar for right candidate Variable Pay-out Incentives Provident Fund Group Medical Insurance Work Life Balance Didnt find the right fitVisit our Careers page to explore more open positions.

The role will be responsible for developing and implementing the presales strategies for the domains of CPaaS - OTT Platforms, to drive business growth and meet revenue targets. The role will play a pivotal role in ensuring the successful adoption of our solutions by analyzing the customer s use cases and crafting the techno-commercial solution. The incumbent will be a market-facing, subject matter expert focused on enterprise customers unique needs in the domains and be able to demonstrate tangible business benefits to the clients through our solutions propositions. Roles and Responsibilities Collaborate closely with the product manager and the business stakeholders to define and implement the pre-sales strategy for the assigned CPaaS domain and industry vertical. Drive the development of compelling value propositions and solution proposals that effectively communicate the benefits of our offerings to potential clients. Conduct thorough market research and analysis to identify new opportunities to drive the revenue targets. Work in close partnership with cross-functional teams and partners, including technical and CSD, to gain an in-depth understanding of our service offerings, differentiations, and capabilities. Translate the technical capabilities into tailored solutions that address clients unique requirements. Conduct presentations and engage in strategic discussions with decision makers across all levels, showcasing our solutions value proposition and demonstrating how they align with the clients business goals. Oversee the creation and submission of detailed, accurate, and persuasive proposals and bids in response to client RFPs/RFIs. Ensure that proposals effectively communicate our offerings strengths and differentiation. Responsible for the sustained customer success and growth of the wallet share in the assigned domains and accounts. Stay at the forefront of industry trends, competitor offerings, and emerging technologies within the CPaaS and Whatsapp business messaging domain. Required Skills Overall 7-15+ years of experience with 3+ years of prior industry experience as a product sales specialists in an Enterprise CPaaS domain. Strong knowledge of the CPaaS market and technical solutions, specifically Whatsapp business messaging and Conversational AI and its competitive landscape. Exceptional communication skills, both verbal and written. Self-starter with a positive and solution-oriented mindset. Demonstrated ability to work collaboratively and deliver in a multi-stakeholder eco-system. Didnt find the right fitVisit our Careers page to explore more open positions.

The role will be responsible for developing and implementing the presales strategies for the domains of CPaaS - OTT Platforms, to drive business growth and meet revenue targets. The role will play a pivotal role in ensuring the successful adoption of our solutions by analyzing the customer s use cases and crafting the techno-commercial solution. The incumbent will be a market-facing, subject matter expert focused on enterprise customers unique needs in the domains and be able to demonstrate tangible business benefits to the clients through our solutions propositions Skills Required End-to-end WABA onboarding in coordination with BSP, clients and internal Sales team in line with Turnaround Time. Monitor WABA platform operations, ensuring system stability, performance. Perform troubleshooting and root cause analysis for WABA related issues, coordinating with BSPs and internal teams as needed. Responsible for CRMs integrations with WABA services. Respond to alerts, incidents and service requests related to WABA services. Work in a shift-based rotation to provide continuous monitoring and support to customers. Experience Skillset Required B. Tech (CSE or IT) or BCA, and an additional internship in a similar field will be good. 2-4 years of experience in telecom messaging platforms, WABA, RCS, or SMS services is required. Decent knowledge of WABA operations, protocols (HTTP APIs), and messaging standards. Knowledge of WABA solutions and APIs. Ability to work in a shift-based schedule, including weekends if + when needed. Excellent problem-solving skills and attention to detail. Strong communication and teamwork skills with a professional eco-system. Benefits Perks Provident Fund Group Medical Insurance Work Life Balance Didnt find the right fitVisit our Careers page to explore more open positions.

The role will be responsible to build the product strategy and roadmap in line with the market needs and company s vision. The incumbent will manage the product vertical throughout its lifecycle from concept to development and scale; as well as develop and launch new product variants in the domain in line with evolving market trends. Responsibilities Translate business strategy into product strategy. Own the product roadmap and execute the product strategy. Own the business case and performance metrics of the domain. Identify market opportunities with research and competitive analysis and integrate it into product requirements. Own the product design and requirements incorporating market use cases and internal functions processes across all product releases. Work with stakeholders across multiple functions of network, customer service, regulatory, engineering and finance to build and operationalize the product. Design simple and intuitive user interfaces through wireframes and mock-ups. Identify and develop technology partnerships to strengthen the portfolio and accelerate the GTM. Collaborate with the partners to integrate their products and take them to our markets. Communicate the product solutions and offerings effectively internally and externally. Drive the sales enablement interventions to ensure product success. Analyze complex use cases and customer usage data to drive optimum product experience. Drive the product marketing strategy and provide product marketing with insights on key differentiators and messages. Manage all aspects of product lifecycle, including customer feedback, requirements, and issues. Evangelize the product internally and externally in various industry and customer forums. Drive adoption of product using various interventions. Skills Required Overall 6+ years of experience with 3+ years of prior industry experience as a Product Manager in an Enterprise CCaaS domain. Strong knowledge of the CCaaS market, IVR, voice bot and its competitive landscape. Exceptional communication skills, both verbal and written, with a knack for storytelling. Self-starter with a positive and solution-oriented mindset. Demonstrated ability to work collaboratively and deliver in a multi-stakeholder eco-system. Analytical mindset and data driven. ability to gather and interpret data to make informed decisions. Benefits Perks Salary No Bar for right candidate Variable Pay-out Provident Fund Group Medical Insurance Didnt find the right fitVisit our Careers page to explore more open positions.