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SPARC CPT Shift Engineer

SPARC CPT Shift Engineer

Smartping

2 - 4 years

5 - 9 Lacs

Mohali

Posted:3 days ago| Platform:

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Skills Required

Telecom SIDE RCS SMS Customer handling HTTP Management Troubleshooting Internship Monitoring

Work Mode

Work from Office

Job Type

Full Time

Job Description

Roles and Responsibilities End-to-end onboarding of SMS, WABA, RCS, Voice Services. Manage Recharges and Credit Limits for the onboarded Customers. First level troubleshooting of the issues related to SMS, WABA, RCS, Voice Services and further coordination with L2/L3 Teams. End-to-end customer handling to provide timely support for the raised issues. Respond to alerts, incidents and service requests related to Above mentioned services. Work in a shift-based rotation to provide continuous monitoring and support to customers. Qualifications/ Required Skills B. Tech (CSE or IT) or BCA, additional internship in similar field will be good. 2-4 years of experience in telecom messaging platforms, WABA, RCS, or SMS services is required. Decent knowledge of SMS, RCS, WABA operations, protocols (HTTP APIs), and messaging standards. Knowledge of SMS, WABA, RCS solutions and APIs. Ability to work in a shift-based schedule, including weekends if + when needed. Excellent problem-solving skills and attention to detail. Strong communication and teamwork skills with professionalism. Why join us Impactful Work: Play a pivotal role in safe guarding assets, data, and reputation in the industry. Tremendous Growth Opportunities: Be part of a rapidly growing company in the telecom and CPaaS space, with opportunities for professional development. Innovative Environment: Work along side a world-class team in a challenging and fun environment, where innovation is celebrated. Didnt find the right fitVisit our Careers page to explore more open positions.

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Information Technology

Tech City

50-200 Employees

11 Jobs

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Alice Johnson

CEO
Bob Smith

CTO
Carol Williams

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