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Dot Net Developer

Dot Net Developer

Smartping

0 years

0 Lacs

Sahibzada Ajit Singh Nagar, Punjab, India

Posted:1 week ago| Platform:

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Skills Required

developer support testing resolve troubleshooting analysis test service capture communication notifications reports management engagement coordination compliance

Work Mode

On-site

Job Type

Full Time

Job Description

Provide support to internal / external customers while adhering to the set SLA parameters. Responsible for providing technical support (troubleshoot, online testing, problem solutions) to clients / customers. Facilitate calls with customers to explain / resolve / address the issues raised to technical support team. Perform initial troubleshooting, do analysis, test service flows to resolve customers concerns. Collaborate / coordinate with backend teams in identifying/ resolving customer issues. Capture and document all queries / concerns via the ticketing tool / email / calls. Responding to customers via various communication channels and to provide timely revert / updates / notifications. Share periodic updates and feedbacks on regular basis. Maintain regular tracker(s) and publish reports to all stakeholders. Ensure 100% adherence to team sand organizational processes. Time Management. Ticket management. Customer response and engagement. Cross-functional communication and coordination. Compliance and SOPs. Show more Show less

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Information Technology

Tech City

50-200 Employees

11 Jobs

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CEO
Bob Smith

CTO
Carol Williams

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