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Quality Analyst

2 - 7 years

4 - 5 Lacs

Navi Mumbai

Posted:3 months ago| Platform: Naukri logo

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Skills Required

BPO Escalation Management Social Media Quality Quality Audit Root Cause Analysis QC Tools Customer Service Pareto Analysis Call Monitoring Call Quality Quality Monitoring Call Audit Feedback Call Calibration Quality Check Escalations

Work Mode

Work from Office

Job Type

Full Time

Job Description

Immediate Opening _ Quality Analyst Escalation Email process _ Mumbai Experience of min 2 to 7 years in BPO. Should have been as a Quality analyst for at least 1 year in similar role. Should have experience into Escalation Management and Social Media Should have International Experience Social Media customer service background is preferred. Implementing Quality Monitoring Standards & Monitoring ID Providing active feedback to agents through Call/ID & generating audit trends as defined or as per critical needs without compromising total target audits in 80% of available time. Hands on experience in 7QC tools, RCA Good Communication Mandate Should be flexible to work in 24/7 rotational shift Graduation Mandate (Any Stream) Note: "Interested candidate can drop your resume to the below mentioned Email id or WhatsApp Number " Email- Bhawnas1@hexaware.com Contact - 6260351725 Bhawna Regards Bhawna

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Hexaware Technologies
Hexaware Technologies
www.hexaware.com

IT Services and IT Consulting

Navi Mumbai Maharashtra

10001 Employees

513 Jobs

    Key People

  • R Srikrishna

    CEO

  • Hiten D. Tuli

    CFO

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