Project Manager – Operations Excellence

Application Form: https://forms.gle/nLzQ5mPUHow8fudy7

About Company :

Doodhvale Farms is a premium direct-to-consumer dairy & daily essentials brand delivering fresh, pure, and ethically-produced milk and dairy products straight from their own farms to customers’ homes. We champion transparency, single-sourcing, and wellness for families.

About the Role :

Project Manager – Last-Mile Operations Excellence

Key Responsibilities :

1. Last-Mile Delivery Excellence (OTIF Ownership)

• Own end-to-end OTIF performance for all delivery zones and hubs.
• Track delivery timeliness, accuracy, order completeness, and customer SLAs on a daily basis.
• Identify failure patterns and run RCA to plug delivery defects.
• Implement process improvements to consistently achieve 95%+ OTIF.
• Drive last-mile delivery SOP adherence across hubs and routes.

2

• Work with internal teams and external vendors to ensure adequate rider hiring & onboarding across all hubs.
• Maintain rider availability buffer for peak demand and special events.
• Track rider productivity metrics such as OPH, delivery density, shift adherence, and earnings mapping.
• Implement frugal and sustainable retention initiatives—motivation, governance, earning optimization, fair allocation, and reward mechanisms.
• Monitor rider complaints, grievances, and churn drivers to reduce attrition.

3.

• Manage performance and process discipline at all hubs.
• Ensure hub readiness—order segregation, rider dispatch, route optimization, shift planning.
• Work closely with Hub Managers, and City Operations to maintain daily operational hygiene.
• Conduct weekly hub audits to identify gaps and execute corrective actions.

4. Data Analytics & Reporting

• Use data (Excel, Sheets, SQL basics) to track KPIs such as order fulfilment, OTIF, delays, delivery productivity, rider performance, cost KPIs, etc
• Build dashboards/reports for leadership to support decision-making.
• Conduct root-cause analysis on operational defects and propose corrective actions.

5. Cost & Productivity Optimization

• Monitor CPO daily for each hub, cluster, and city.
• Identify cost leakages in manpower allocation, routing inefficiencies, and low productivity zones.
• Run initiatives such as route optimization, batching, shift redesign, and rider utilization improvements to reduce CPO sustainably.
• Support leadership with forecasting and cost planning.

Skills & Competencies :

• Strong analytical ability with

  Advanced Excel, Google Sheets, and basic SQL

  .
• Deep understanding of

  last-mile logistics, subscription deliveries, hub operations, route planning & manpower allocation

  .
• Hands-on experience with

  ground operations and rider management

  .
• Strong communication and stakeholder handling across city teams, hubs, and leadership.
• Ownership mindset with the ability to work in fast-paced, daily-delivery environments.
• Problem-solving attitude with the capability to drive change through data-driven actions.

Qualifications

• Bachelor’s degree in Engineering, Operations, Supply Chain, or related fields.
• 4–7 years of experience in

  last-mile operations, logistics, supply chain, or operational excellence roles

  .

Why Join Doodhvale Farms?

• Opportunity to work closely with leadership and drive ground-level impact.
• Fast-paced, high-growth environment with end-to-end ownership.
• Chance to build scalable processes across a rapidly expanding operations ecosystem

Application Form