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Description Amazon is looking for a Program Manager with a strong delivery record and proven project management experience to own and execute strategic, cross-functional operations and technology projects in the Supply Chain Operations Integration team. This role requires performing dive deeps to ambiguous problems, identifying and scoping large projects, managing project timelines, and communicating to senior management on status, risks, and process/product changes. This role offers an exciting opportunity to drive significant improvements in our network's operational efficiency while reducing costs and improving customer satisfaction through better package handling. Key Responsibilities Lead end-to-end programs to identify, analyze, and reduce package damage across the network Conduct deep-dive root cause analysis using data analytics and field observations Develop comprehensive solution frameworks incorporating multiple approaches (automation, process improvement, human factors) Design and implement damage reduction initiatives across various facilities and transportation modes Collaborate with cross-functional teams including Operations, Engineering, and Technology Create and track KPIs to measure program effectiveness and ROI Manage multiple high-impact projects simultaneously while maintaining quality and timeline Present findings and recommendations to senior leadership A Successful Candidate Will Also Demonstrate Ability to influence stakeholders without authority, and march them along towards a common agenda. High attention to detail including proven ability to manage multiple, competing priorities simultaneously. Ability to execute strategic projects methodically. Ability to work in a fast-paced environment where continuous innovation is desired. Ability to work through ambiguity, and finding ways to break the problem to fundamental level. Demonstrated analytical and quantitative skills and ability to use hard data and metrics to back up assumptions and develop business cases. Ability to write simple and effective documents, for presentation to and review by senior leaders. Demonstrated ability of working with product managers to deliver the needed tech interventions. Core Competencies Strong analytical capabilities Excellence in execution Automation and 4M development experience Effective communication at all levels Problem-solving orientation Change management expertise Required Qualifications Bachelor's degree in Engineering, Supply Chain, or related field 5+ years of program management experience in logistics/supply chain operations Proven track record of leading complex operational improvement initiatives Strong analytical and problem-solving skills with data-driven decision making Experience with Lean/Six Sigma methodologies (Black Belt preferred) Demonstrated expertise in root cause analysis and process improvement Strong stakeholder management and influencing skills Preferred Qualifications PMP Certification Experience with automation implementation Knowledge of logistics network operations and package handling systems Background in change management Experience with 4M (Man, Machine, Method, Material) analysis Technical Skills Advanced Excel and data analysis tools Project management software Statistical analysis and visualization tools Basic understanding of automation systems and controls Basic Qualifications 3+ years of program or project management experience 3+ years of working cross functionally with tech and non-tech teams experience 3+ years of defining and implementing process improvement initiatives using data and metrics experience Bachelor's degree Knowledge of Excel (Pivot Tables, VLookUps) at an advanced level and SQL Experience defining program requirements and using data and metrics to determine improvements Preferred Qualifications 3+ years of driving end to end delivery, and communicating results to senior leadership experience 3+ years of driving process improvements experience Experience in stakeholder management, dealing with multiple stakeholders at varied levels of the organization Experience building processes, project management, and schedules Our inclusive culture empowers Amazonians to deliver the best results for our customers. If you have a disability and need a workplace accommodation or adjustment during the application and hiring process, including support for the interview or onboarding process, please visit https://amazon.jobs/content/en/how-we-hire/accommodations for more information. If the country/region you’re applying in isn’t listed, please contact your Recruiting Partner. Company - ASSPL - Karnataka Job ID: A3009430 Show more Show less
