Program Director

Job Title: Delivery Director / Program Director

Location:

Experience Required:

Role Overview:

Delivery Director / Program Manager

Key Responsibilities:

Strategic Leadership & Governance

• Define and drive program vision, strategy, and roadmap in alignment with business goals.
• Establish governance frameworks to ensure consistent delivery standards and compliance.
• Lead executive-level steering committees and provide strategic insights for decision-making.

Program & Delivery Management

• Oversee end-to-end delivery of large-scale, multi-domain programs.
• Lead transition from setup to steady-state delivery under Augmented and Managed service models.
• Ensure timely delivery of milestones, managing scope, schedule, and quality across all streams.
• Monitor and report program KPIs, delivery health, risks, and financials.

Stakeholder Engagement & Communication

• Act as the senior liaison with client executives to ensure alignment, governance, and satisfaction.
• Build and maintain strong relationships with internal and external stakeholders.
• Facilitate transparent communication across all levels of the organization.

Cross-Functional Coordination

• Coordinate execution across engineering, support, quality assurance, and consulting functions.
• Foster collaboration across geographically distributed teams and vendors.
• Resolve cross-functional dependencies and remove delivery roadblocks.

Operational Excellence

• Drive efficiency through flexible staffing and resource optimization.
• Implement continuous improvement initiatives to enhance delivery performance.
• Ensure adherence to SLAs, compliance standards, and risk mitigation protocols.

Financial & Resource Management

• Manage program budgets, forecasts, and financial reporting.
• Optimize resource allocation and utilization across multiple projects.
• Identify cost-saving opportunities without compromising quality.

Agile & Innovation Enablement

• Champion Agile delivery practices and promote a culture of innovation.
• Guide teams in adopting modern delivery methodologies and tools.
• Encourage experimentation and iterative development to accelerate value delivery.

Required Skills

• 15+ years of experience in program and delivery management roles.
• Proven track record of managing enterprise-level programs across multiple domains.
• Strong leadership, communication, and stakeholder management skills.
• Deep understanding of Agile, Waterfall, and hybrid delivery models.
• Experience in managing budgets, risks, and compliance in complex environments.