Production Support Engineer

*****************************Immediate Joiners Only****************************

Job Title: L2/L3 Production Support Engineer Trading Platform

Location:

Company Overview Creospan

technology consulting and engineering solutions provider

Job Overview

L2/L3 Production Support Engineer

supporting mission-critical applications

Key Responsibilities

Front-Office Trading & OMS Support:

• Provide

  L2/L3 production support

  for

  Front-Office trading applications

  , including

  OMS, FIX Connectivity, and Market Data Feeds

  .
• Support

  equities, derivatives, and algorithmic trading

  platforms in a fast-paced environment.
• Manage

  FIX sessions, order routing issues, latency monitoring, and market connectivity troubleshooting

  .
• Work closely with

  traders, quants, and sales teams

  to resolve trading desk issues in real-time.

Incident & Problem Management:

• Analyze and resolve

  critical trading incidents

  , ensuring minimal impact on execution.
• Perform

  Root Cause Analysis (RCA)

  and

  problem management

  to prevent recurrence.
• Maintain high availability of trading platforms and

  proactively monitor trade flow

  .
• Use

  ServiceNow, JIRA, Remedy

  for incident tracking, reporting, and SLA adherence.

Trade Lifecycle & Post-Trade Support:

• Manage

  trade settlement workflows, clearing & reconciliation processes

  .
• Investigate

  STP breaks, order mismatches, and regulatory compliance issues

  .
• Collaborate with

  exchange/regulators, clearing houses, and third-party vendors

  for seamless trading operations.

Application Monitoring & DevOps Integration:

• Utilize

  Geneos, Prometheus, Grafana, Splunk

  for real-time monitoring and

  alerting

  .
• Work in

  Linux environments

  , analyzing logs and

  executing shell scripts

  for automation.
• Deploy

  OMS applications via CI/CD pipelines (Jenkins, Git, GitLab)

  and support post-release validation.

Change Management & Automation:

• Handle

  production releases, patching, and environment stability improvements

  .
• Develop

  automation scripts (Shell, Python, Ansible)

  to optimize support workflows.
• Support

  BCP-DR planning, regulatory inspections, and market rehearsals

  .

Required Skills & Experience

+ years of Production Support experience in Front-Office Trading / Investment Banking

OMS, FIX Protocol, Market Data, Trade Execution, and Post-Trade Settlement

Incident, Problem, and Change Management (ITIL processes)

SQL (UPDATE, INSERT, DELETE) for data correction & troubleshooting

Linux expertise

Geneos, Autosys, Control-M, Crontab

ServiceNow, JIRA, Remedy

Nice to Have

Algo Trading Systems & Market Data Feeds

Cloud (AWS/Azure), DevOps, Kubernetes, Docker

Financial Regulations (MiFID, Dodd-Frank, Basel III, etc.)

Why Join Creospan?

cutting-edge trading platforms with global financial institutions

SRE, Cloud (AWS/Azure), and DevOps automation

fast-paced, high-growth environment