Production Support Engineer

Russell Investments

3 - 5 years

5 - 7 Lacs

mumbai

Posted:-1 days ago| Platform:

Apply

Skills Required

manager quality assurance networking mis project management back office customer service troubleshooting technical support sql auditing

Work Mode

Work from Office

Job Type

Full Time

Job Description

Providing coverage for change management of both internally developed and vendor provided systems. This includes ensuring that quality assurance and testing of systems and subsystems are accomplished prior to moving changes to production. A Production Support Engineer is responsible for approving changes to the Russell production environment and ensuring all changes and processes are properly documented.
Providing timely support for issues regarding RussellInvestments.com and many other back-office applications supporting Finance, HR, and the Investment Division.
Ensuring that Russell systems are fully supported 24/7. This position will participate in planning and maintaining Business Continuity for internal systems.
Troubleshooting issues related to job failures, file delivery, application and web server functionality, database permissions, and more.
Managing vendor relationships, including planning for, and organizing release updates, new installs, new equipment, and software requests in conjunction with Corporate IT, business unit staff and vendor contact.
Determining technology support needs and assessing availability of resources
Coordinating technology efforts with Corporate IT and the business units
Providing support to business units in troubleshooting data issues and reaching resolution
Partial responsibility for vendor relationship management, including managing release cycles
Partial responsibility for decisions affecting the operational state of the internal production computing environment within Russell Investments

Core Values

Strong interpersonal, oral, and written communication and collaboration skills with all levels of management
Strong organizational skills including the ability to adapt to shifting priorities and meet frequent deadlines,
Demonstrated proactive approach to problem-solving with strong judgment and decision-making capability.
Highly resourceful and collaborative team-player, with the ability to also be independently effective and exude initiative and a sense of urgency.
Exemplifies our customer-focused, action-oriented, results-driven culture.
Forward looking thinker, who actively seeks opportunities, has a desire for continuous learning, and proposes solutions.
Ability to act with discretion and maintain complete confidentiality.
Dedicated to the firm s values of non-negotiable integrity, valuing our people, exceeding client expectations, and embracing intellectual curiosity and rigor.

More Jobs at Russell Investments

Sr. Application Developer

Goregaon, Maharashtra, India

8 - 8 yrs

Salary: Not disclosed

MongoDB Engineer

Mumbai Suburban, Goregaon, Mumbai (All Areas)

2 - 5 yrs

INR 7 - 15 Lacs

Graduate Trainee, Global Operations

Mumbai

Experience: Not specified

Salary: Not disclosed

Senior Compliance Analyst

Mumbai

4 - 6 yrs

INR 5 - 9 Lacs

Business Continuity Analyst

Mumbai

2 - 4 yrs

INR 4 - 6 Lacs

Mock Interview

Practice Video Interview with JobPe AI

Start Job-Specific Interview

Start Your Job Search Today

Browse through a variety of job opportunities tailored to your skills and preferences. Filter by location, experience, salary, and more to find your perfect fit.