Production Support Engineer

Job Title - Production Support Engineer

Location - Hyderabad

Experience - 3-8 Years

NP - Immediate Joiners Only

Job Role

It’s your chance to:

• Work within our Customer Support and Product Engineering Groups to provide world-class engineering support at a product component level.
• Perform complex product debugging and remediation when needed, working alongside the CSS/PG to drive Support ticket and incident resolution for configuration, code, or other service deficiencies impacting customers.
• Identifying emerging trends or re-occurring escalation scenarios and drive engineering opportunities to mitigate and/or eliminate from the workflow. This can include a range of potential coding categories, such as self-healing mechanisms, transparency, and automation, which increase the capabilities of our Support teams and customers to mitigate issues or proactively prevent issues from occurring.

Skills and Qualifications

• BSc/BE in Computer Science or Engineering or 5 years equivalent industry experience
• Experience in Customer Reported Incident Management (CRI), Customer Handling, Problem Management, Customer Reported Issue Debugging Skills
• Experience with PowerShell (Intermediate level)
• Ability to partner within virtual teams towards executing on multiple technical initiatives simultaneously.
• English language and overall communication skills that facilitate being able to present complex technical issues to a general audience are important.

Interested candidates can share your resume to Madhusmita.Mohapatra2@ltimindtree.com with below details.

Total Experience -

Relevant Experience in Customer Support/Escalation Management/Incident Management -

Years of Experience in Powershell -

Current Location -

Prefer Location -

Notice Period -

Thanks&Regards

Team - Talent Acquisition