Production Support Engineer

We’re Hiring: Tier 1 Production Support Engineer

Location:

Experience:

Shift:

Tier 1 Production Support Engineers

What You’ll Do

Monitor & Maintain:

• Continuously track SQL Server jobs, Azure Data Factory (ADF) pipelines, and production dashboards.
• Verify that scheduled jobs run on time and complete successfully.

Handle Incidents:

• Acknowledge and classify alerts (P1/P2/P3).
• Perform initial diagnostics and apply standard fixes (SOPs).
• Escalate complex issues to Tier 2/3 teams with clear context and logs.

Communicate & Report:

• Share real-time updates with stakeholders during incidents.
• Document incidents in tools like ServiceDesk, Jira, or ServiceNow.
• Contribute to shift handovers and operational reports.

Operate in Shifts:

• Support a 24×7 environment through rotational and night shifts.
• Ensure seamless handovers between shifts.

What We’re Looking For

Production Support / Application Support / IT Operations

SQL

Azure

✅ Experience with ticketing tools (ServiceDesk, Jira, ServiceNow).

✅ Strong troubleshooting, communication, and documentation skills.

Computer Science, IT, Engineering

rotational shifts

Why Join Us?

• Be part of a collaborative, fast-paced environment.
• Gain hands-on exposure to

  cloud technologies

  and

  data pipelines

  .
• Contribute to keeping mission-critical systems running 24×7.