Product Specialist

Mareana is looking for an experienced Process Engineer with a robust data analytics background in the Lifesciences Manufacturing Domain who is willing to learn new technologies. In this role, you will provide in-depth pre & post-sales support for our products. This role is responsible for interacting with the customers and providing them with all the relevant information on Mareana's products, identifying any new requirements or gaps, documenting the same, and working with the Product Engineering team in delivering new features and enriching Mareana's products in the supply chain, manufacturing, and unstructured data domains. The ideal candidate should have experience working with any SQL platform tools for Data Analytics, and they should have either a) experience rolling out LIMS or MES systems and b) project management experience in turnkey projects like tech transfer or enabling new sites/production lines. They should be able to understand the customer's business processes and map them with Mareana's product capabilities.

The Product Specialist Team ensures our customers have a best-in-class end-to-end experience. The team mainly focuses on providing in-depth product expertise to maximize sales conversion rates and ensure seamless platform integration.

What You’ll Do

• Gain in-depth understanding of the Mareana products to successfully implement the solutions at client locations.
• Project Manage the implementation/roll out of our product at client sites
• Support sales in demos, explaining product features, and product adoption
• Working with a project team to deliver outcomes for our customers on our products
• Act as a tier 3/escalation between customer operations support team and internal engineering team to ensure effective technical resolution for reported user issues
• Work with client SME (Subject Matter Expert) and understand the business operations and data relationships.
• Conduct data discovery sessions, ability to connect tables and draw inferences, create detailed specifications on the data connectivity and work with Engineering team to build.
• Ability to guide the young development team with creative logics to solve complex requirements.
• Create test scripts and carry out functional testing, generate test results and ensure development as per expectations.
• Enrich the product by Identifying new requirements/features that would add value based on the product implementation experience.
• Aid sales and marketing team by providing essential information on products in a timely manner.
• Collaborate with Product Engineering team on regular basis providing clarifications and required guidance on building the new features.

Requirements

• Bachelor's degree in Engineering Computer Science or equivalent practical experience
• 4+ years of experience as Process Engineer for large of medium organizations. Pharmaceutical Lifesciences Industry experience is a must have.
• 2+ years of experience in product delivery and customer interaction.
• Good Knowledge of Manufacturing process of supply chain and related data (e.g., MES, Historian, LIMS, ERPs)
• Project management experience in turnkey projects like tech-transfer or enabling new sites/production lines
• Hands on experience with SQL and ability to analyze data using SQL is a must.
• Working with data storage tools like Data Lake, MySQL and other RDBS tools.
• Data wrangling with Python Pandas experience will be an added advantage.
• Outstanding verbal and written communication skills to technical and non-technical audiences of various levels in the organization (e.g., executive, management, individual contributors).
• Should possess excellent verbal and written communication skills, ability to tailor communications for technical and non-technical audiences.
• Prioritize, Manage & Deliver multiple tasks – meeting aligned timelines, with optimal quality and optimize customer satisfaction.
• Ability to work in a distributed team environment across multiple time-zones.
• Proficient in Excel, MS Word, and MS PowerPoint.

Nice To Have

• Be a team player, willing to accept feedback and offer suggestions
• Good time management, project management, communication, and interpersonal skills
• Willingness to learn modern-day tools and processes
• Good problem-solving, troubleshooting skills
• Creativity and accountability

About Mareana

Founded in 2015, Mareana is an AI-powered software company with the mission of accelerating digital transformation in manufacturing, supply chain, and sustainability via our connected intelligence platform.

Mareana’s platform uses AI/ML to rapidly connect disparate, siloed data across the entire business process, allowing our customers to shift their time and effort from data preparation to making complex business decisions intuitively, in real time.

Our customers are market leaders in life sciences, chemicals, and general manufacturing who have realized over a billion dollars in business value by leveraging our platform.

Our ethos of continuous innovation has been recognized by Gartner, who named us a “Cool Vendor in AI”. We have also been featured as a thought leader in Silicon Review and Manufacturing Insights magazine.