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Job Overview- We are looking for enthusiast Product Manager who involves in driving the product lifecycle, from requirement synthesis to release planning and performance evaluation. It requires close collaboration with senior stakeholders, cross-functional teams, and clients to elicit requirements, analyze market trends, and identify functional gaps. The role emphasizes maintaining an updated product roadmap, monitoring development and validating requirements to create detailed specifications. Role: Product Manager Reporting to Director of Product Experience Range: 4-8yrs Responsibilities Requirements Synthesis & Product Road Mapping: Elicit requirements for product through regular interactions with Vice-President, Onsite Director and Product Manager, and onsite and offshore Customer Success Team, Sales team and clients Study current solution as used by customer and as offered by competitors to understand functional gaps Be up-to-date with current industry developments both in technology as well as target-market for the next big idea of the product Enhance product roadmap, maintain backlog and map-out product's release planning based on stakeholder priorities, competitive outlook, market demands and client requests Evaluate and validate requirements gathered from multiple sources, reconcile conflicts, convert business/product feature ideas into detailed functional specifications, abstract high-level understanding from low-level technicalities, and distinguish user-requests from their underlying true needs Monitoring & Leveraging Key Metrics: In an agile working environment, monitor development, testing and documentation to ensure that the product is built based on specifications defined Identify and track KPIs that measure product success by making use of explicit and implicit data-sources like feedback from clients, field-force and support, and application metrics collected through analytics tools and database querying on product performance, usage, latency, etc. Documentation: Elicit requirements in business documents for consumption of each of the teams Business, Engineering and QA Produce high-level business presentations for Stakeholders and Business teams Develop business-case, use-cases, user-stories, personas as well as detailed functional diagrams, dataflow and deployment diagrams, and flowcharts for consumption of various teams involved with the product Create and maintain product’s API web-services On-job experience using UI prototyping, wireframes and mock-up tools Project & Team Management: Work closely with Engineering, QA, Dev-Ops, Sales, and Customer Success teams, enable a symbiotic ecosystem and provide direction to meet common goals and timelines Interact with Engineering team to translate requirements into implementation plan Interact with QA team to communicate expected workflows of new enhancements and feature-development to enable certified code-release through SIT and UAT Sales & Marketing Support: Conduct demo sessions for Marketing, Sales and Support Engineers team on newly released product features to facilitate their operations Facilitate creation of knowledgebase, user manuals and marketing material Qualifications B.E/B.Tech graduate and MBA combination will be a additional advantage Knowledge of Software Languages, RDBMS, Software Tools, Software Design, Software Documentation, Software Development Process (especially Agile Methodologies), Software Requirements, Software Maintenance, Quality Assurance, UI Prototyping and Analytics Experience working with web and mobile applications Experience working with B2B Enterprise products Understanding of Online Marketing concepts and Retail Industry Certification on agile/scrum practices preferable Ability to: Plan and complete projects within deadlines Generate ideas that extend and enhance product feature-set Ensure quality in product Promote process improvement About The Company OptCulture is at the forefront of helping brands elevate their customer relationships through cutting-edge retention strategies. We don’t just connect the dots; we create journeys that keep customers coming back for more! Think about the brands you admire - IKEA, Marks & Spencer, GUESS, Style Union. At OptCulture, we’re the behind-the-scenes marketing technology enabling them to understand and engage with their customers in deeply meaningful ways. It’s not just about sales; it’s about fostering loyalty that lasts. What Makes Us Unique? OptCulture isn’t your typical tech company. We’re a bootstrapped powerhouse, driven by relentless innovation and determination. From Houston to Dubai to Hyderabad, our solutions are redefining customer retention on a global scale. And here’s the kicker—we’re growing! OptCulture aims to hire thinkers and achievers. We believe in providing an environment for fast-paced growth as an individual, team, and organization. We encourage a culture of independence, collaboration, trust, and balance. Show more Show less
