Job Position: Product Manager - OnboardingJob Locations: Bhubaneswar Compensation: Negotiable Experience: 2+Years
Company Introduction
iServeU is a modern banking infrastructure provider in APAC region, empowering financial enterprises with embedded fintech solutions for their customers. iServeU is one of the few certified partners with National Payment Corporation of India (NPCI), VISA for various products. iServeU also provides a cloud-native, micro services-enabled, distributed platform with over 5000 possible product configurations with a low code/no code interface to banks, NBFCs, Fintech, and other regulated entities.
- We process around 2500 transactions per second by levering distributed & auto scale technology like K8.
- Our core platform combines of 1200+ micro services.
- Our customer list includes Fintech start-ups, top tier private banks to PSU bank. We operate in five countries and help customers constantly change the way financial institutions operate and innovate.
- Our solutions currently empowers over 20 banks and 250+ enterprises across India and abroad.
- Our platform seamlessly manages the entire transaction lifecycle, including withdrawals, deposits, transfers, payments, and lending through various channels like digital, branch, agents.
Our team of 500+ employees, with over 80% in technology roles is spread across offices in Bhubaneswar, Bangalore and Delhi. We have raised $8 million in funding to support our growth and innovation.For more details visit: www.iserveu.inAs a Product Manager - Onboarding at iServeU, you will play a crucial role in the development and enhancement of our Onboarding product. You will focus on ensuring a seamless and delightful onboarding experience for our customers. This role demands a strategic thinker with a deep understanding of the fintech industry, user experience, and a strong passion for creating innovative solutions. You will collaborate closely with cross-functional teams to drive product excellence, customer engagement, and growth.
Responsibilities
- Define, create, and execute upon the strategy for onboarding and lead the team in designing and delivering industry-leading Onboarding journeys across File and API digital channels.
- Conduct market research and analysis to identify customer needs, industry trends, and competitive landscape related to merchant onboarding in the fintech sector.
- Collaborate with cross-functional teams, including engineering, design, marketing, and operations, to define product requirements, prioritize features, and deliver high-quality solutions.
- Partner with Client Experience/UX team to incorporate discovery throughout the solution development cycle, including on-going customer testing.
- Define and prioritize merchant onboarding features and enhancements based on customer feedback, business objectives and market demands.
- Manage the end-to-end product development lifecycle, including gathering requirements, creating user stories, wireframing, prototyping, testing, and launching new features or enhancements.
- Work closely with engineering teams to ensure timely and successful delivery of product releases, and actively participating sprint planning, backlog grooming, and daily stand-ups.
- Monitor and analyze product performance metrics, user feedback, and market trends to identify areas for improvement and drive product optimization.
- Seek internal and external fintech / vendor partnerships to embed capabilities (e.g., chatbots, AI) to enhance solutions that provide a competitive edge and achieve better time-to-market.
- Stay up to date with industry advancements, emerging technologies and regulatory requirements in the fintech and merchant onboarding space.
- Demonstrate Leadership in Digital Transformation
Requirements
Desired Qualifications/ knowledge:
- Prior experience in digital onboarding platforms, merchant self-onboarding mechanism and Onboarding API. This is mandatory requirement.
- Proven experience as a Product Manager in the fintech industry, specifically working on merchant onboarding or related processes.
- Strong understanding of fintech products, payment systems and merchant services, including onboarding, KYC/AML, and risk management.
- Demonstrated experience in product management, including developing product roadmaps, defining requirements, and successfully launching new features or products.
- Solid knowledge of Agile methodologies, with experience working in cross-functional Agile teams.
- Excellent analytical and problem-solving skills, with the ability to translate complex business requirements into actionable product features.
- Strong communication and collaboration skills, with the ability to work effectively with stakeholders at all levels of the organization.
- Bachelor's degree in a related field (e.g., Finance, Business, or Computer Science). MBA or relevant advanced degree is a plus.
- Ability to draw wireframe using Adobe XD/Figma or similar tools is a must.
- Ability to thrive in a fast-paced, dynamic environment and manage multiple projects simultaneously.
- Familiarity with compliance and regulatory requirements in the fintech industry is a plus.
Benefits
- Employee Health Insurance
- Competitive Salaries
- Flexible Working hour
- Guest house facility
- Fooding Facility
- Well facilitated Cafeteria
- Favorable Work Environment
- Sports Events
- Equal Opportunity
- Transparent Evaluation
- Ongoing training and educational opportunities
- Career development
- product and industry trainings
