Product Manager

Customer Support Specialist

Location:

Company:

About Illumine

Illumine is a leading childcare management platform that simplifies administrative and communication tasks for preschools and daycare centers. Our platform integrates attendance tracking, billing, parent communication, and lesson planning into a single intuitive interface—empowering educators to focus on nurturing young minds.

Headquartered in the United States, Illumine has a growing international presence across India, the US, UAE, Singapore, and Malaysia. With a strong commitment to innovation and a user-first approach, we are transforming early education through smart technology and seamless digital experiences.

About the Role

We are looking for a dynamic, technically strong, and AI-curious Product Manager with 2–5 years of experience to drive innovation and enhance developer and customer experiences. You will own the end-to-end product lifecycle—from ideation and research to launch and adoption—working closely with cross-functional teams to build solutions that not only solve today’s problems but also leverage AI to shape the future of early education.

This is a high-visibility role where you will also work closely with our Chief Product Officer (CPO), giving you exposure to product strategy, decision-making, and the entire development cycle.

Key Responsibilities

• Own and scale a core product line end-to-end from discovery to delivery and beyond.
• Conduct competitive and market research to identify emerging opportunities, especially in the AI space.
• Analyze user behavior, product data, and market trends to prioritize impactful features.
• Translate business needs into clear product requirements, user stories, and acceptance criteria.
• Partner with engineering, design, and customer support teams to translate customer workflows into intuitive, high-performing SaaS products.
• Contribute to documentation, release notes, and training material for internal and external stakeholders.
• Track product KPIs and leverage analytics tools to measure adoption, engagement, and performance.

Requirements

• 2 years of PM experience is mandatory. Prior SAAS experience is preferred but not necessary. Startup / entrepreneurial experience is a plus.
• Curiosity and enthusiasm for exploring, experimenting with, and building products powered by AI;  Comfortable with Loveable or Bolt to showcase ideas.
• Speak tech with engineering counterparts to ensure solutions work at scale.
• Strong decision-making skills grounded in first principles thinking and data driven insights. Hands on experience with SQL, Excel is necessary. 
• People champion - effortlessly build and leverage cross-functional relationships, cut through clutter to align all the stakeholders
• Strong documentation and presentation skills
• Familiarity with Agile/Scrum methodologies and tools like Jira, Confluence, or similar.

Why Join Us

• Competitive salary
• Collaborative and inclusive workspace
• Opportunities for growth and real impact
• A supportive environment where your ideas and skills are valued

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If you are passionate about helping others, love working with data, and want to make a difference in the education space, we’d love to hear from you.