Product Manager

About Cimpress Technology

Cimpress Technology develops cutting-edge, best-in-world software that our mass customization businesses use to create personalized products for over 17 million global customers. Our Mass Customization Platform is comprised of modular, multi-tenant services. Our businesses can choose the solutions that work for them or assemble any custom combination they need. This makes it easier and faster to do things like introduce new products, reach customers, and track orders. And this kind of innovation keeps customers coming back. Cimpress generated $3.29 Billion in revenue through customized print products, signage, apparel, packaging and more.

Job Overview:

Cimpress businesses and their in-house/third-party vendors (fulfillers) manufacture customized products that help our end-customers make an impression, be it small/medium businesses, direct customers, or resellers. In fulfilling the demand for such customized products, we are not only faced with the fulfillment problems like any other ecommerce company that ships off the shelf products, but also have the challenge of manufacturing and delivering customized products that are unique to each customer’s needs, on time and at the lowest possible cost.

Fulfillment Domain (in Cimpress Technology) enables fulfillers to manage production and delivery to end-customers of the widest variety of near-zero defect, mass-customized products. We deliver these objectives through highly custom manufacturing systems that dovetail with in-house developed logistics and shipping systems to provide value across the entire fulfillment spectrum to our businesses and their end customers. We are in the process of re-imagining the entire Fulfillment Capability space and are looking for experienced PO/PMs to work with our Fulfillment Domain teams as part of Cimpress Technology in India, to build the future of mass customization.

As a PO/PM in Fulfillment, you will be working in this unique space that is a combination of ecommerce fulfillment, manufacturing, and logistics, and faced with a plethora of interesting problems including production planning, prioritization of work, material management, machine integration, and shipping frameworks to mention a few. You will work closely with the Product Leader in the Manufacturing & Logistics operations space, to drive the product strategy, roadmap and implementation. This space is concerned with managing the inbound logistics, mechanisms like JIT, order aggregation, and movement of “work” on the shopfloor, among many other things.

What you’ll be doing:

• Build thematic roadmaps that tie to the vision and strategy of your product
• Work closely with internal and external stakeholders in order to gather and assess product requirements, from vague business problems
• Prioritize requests and ideas for features by understanding the business value and impact, weighed against the risk and development time
• Balance short and long-term trade-off decisions between developing new features and maintaining an existing product
• Ensure user stories are converted to effective & informative engineering backlogs
• Define, measure, and publish product metrics to fully understand the performance of your product
• Conduct periodic research (Quantitative & Qualitative) to understand the evolving dynamics in the mass customization industry, and utilize that information to influence your product roadmap
• Collaborate with diverse and global product and engineering teams through the product life cycle, from concept through delivery
• Continuously monitor and analyze product performance, usage data, and customer feedback to identify areas for improvement and optimization

What’ll make you a Great Candidate:

• 4+ years of professional experience in a Product Owner / Product manager role at a product-focused company
• Strong understanding of product management principles, methodologies, and best practices
• Experience working on complex and high-quality B2B products in the manufacturing, supply chain, shopfloor or logistics spaces
• Strong sense of UI/UX concepts and familiarity of functional tools
• Exceptional collaboration, partnership, presentation, and influencing skills
• We’re a remote first company, and “we write things down” is a part of our culture. You excel at written and spoken communication
• Strong analytical and critical thinking skills with solid examples of using data to solve problems and influence future investments
• Curiosity

Some Nice to Haves:

• Formal education (bachelors/masters), preferably in a business or technical field
• Experience working with global high-caliber software engineering teams
• Understanding of manufacturing principles, LEAN manufacturing, supply chain, logistics and shopfloor
• Ability to create concept wireframes

What’s in it for You

• Opportunity to build the future of mass customization fulfillment
• Chance to grow professionally, building technology solutions for a largely unorganized market
• Be a part of a system that empowers each member with the highest degree of trust, freedom, and autonomy
• A remote-first operating model and an impeccable culture

Why You'll Love Working Here:

Being at Cimpress means you don’t see work as just a building, a desk, or a manufacturing floor. You see it as a chance to advance in your career and life. We strive to give you everything you need to learn, grow, and succeed. We're constantly pushing boundaries and broadening our horizons through innovation, collaboration, and perpetual exposure to what’s next. We embrace the chance to operate outside of our comfort zone to discover what we’re capable of. Some might call that a challenge; we call it another great day at work.

We're Remote-First:

In 2020, Cimpress adopted a remote-first operating model and culture. We heard from our team members that having the freedom, autonomy, and trust in each other to work from home and the ability to operate when they are most productive empowers them to be their best. Cimpress also provides collaboration spaces for team members to work physically together.

Commitment to Diversity, Equity, & Inclusion:

We believe in the unique contributions of everyone within a diverse global organization. We are collaborative, inclusive, and innovative. We strive to role model and live an inclusive culture of fairness, respect, and belonging for all. And we work together to empower each other, creating a space in which each of us can spark our next great idea.

Equal Opportunity Employer:

Cimpress Tech, a Cimpress company, is an Equal Employment Opportunity Employer. All qualified candidates will receive consideration for employment without regard to race, color, sex, national or ethnic origin, nationality, age, religion, citizenship, disability, medical condition, sexual orientation, gender identity, gender presentation, legal or preferred name, marital status, pregnancy, family structure, veteran status or any other basis protected by human rights laws or regulations. This list is not exhaustive, and, in fact, we strive to do more than the law requires.